Clio Avis 277

Horrible experience. After trying my best to use the Clio platform for about a month, it just was not working for me. It could not do what I needed it to do. When I cancelled the service, they refused to refund any of my money. Clio has kept a year’s worth of my money ($4,300.00) for a 4 week trial usage. I’ve been requesting a refund, even just a pro-rated partial refund, for 5 months now. Crickets! They won’t even respond to my emails. I actually think they blocked me. That’s what I would call the worst customer service I have ever had - ever! If you are thinking about buying Clio, my only advise to you is make sure you 100% love it before you pay penny.

Has great potential, needs feedback on programming updates and changes needed.
Is easy to learn and use, has ability to do more if training utilized.

Clio is a very easy method of tracking time entry and communicating with staff members. It also allows you to seek valuable information about client details.

My overall feeling has been that Clio is better than the competition but still misses the mark on what I'm looking for to run a law firm. The application is always under repair and is clumsy to use. The mail storage system takes too long to file emails away. The document system doesn't work well with DB and we have constant issues. Any time I've made suggestions on how to make Clio better, I get a quick response that my feedback has been heard, but then nothing ever happens. If I were a potential customer, I'd think long and hard about Clio because once you are in, it's hard to switch.

trust accounting and billing make law firm practice more seamless

Great system. Very intuitive and not overly complicated.

Very easy to use; covers all my needs; affordable.

Clio is great - Makes my work-day easier.

Clio's platform is easy to use and their customer service is exceptional. Highly recommend!

Works great for the most part. There’s small room for improvement but for the most part I have no complaints.

I think it's great for attorneys, not so great for clients

I like the thoroughness of Clio, but it takes me a long time to get into Matters and find my client (our nonprofit legal services provider has hundreds).

I use every inch of Clio and it works great!

The process was not as seamless as it was originally presented. The migration took incredibly long and multiple attempts before it was completed. We were forced to buy 365 outlook. I spent numerous hours with Clio support to fix an array of problems with the software and it's integration. It was so bad; we were refunded some of our initial fees.

Platform is good. I’d like more help understanding how to optimize it

While there is a learning curve when customizing Clio to your practice, the benefits of Clio Complete (Grow + Manage) and the included Priority Support are remarkable! The Priority Support has been worth every penny, and now that my setup and customization are nearly done, I’m thrilled with my decision to invest in Clio. I still have some customization to complete, but it’s becoming easier and faster. I love the ability to adapt Clio to my needs. This benefits me as a new attorney without support staff in a new solo practice. I am so glad that Clio helps me maintain a professional image with my clients.

This will very much streamline our practice and seems to be an absolutely great product. We have been using it for about 6 months. Training staff was terrific and customer support is also great.

Improvements? I would pay someone to set up or help set up our firm with all of our contacts, templates (not lawyaw), files, etc. The set up was/is a lot of work.

Also Manage vs Grow, grow has all the settings in one place. Manage seems to ask us to go to settings for some things while going to each "topic" for other things.

Finally, I wish Grow converted more information into Manage when doing a conversion. Maybe I am not doing it correctly but it seems to not carry some information over.

Overall, an awesome product and I'm looking forward to learning how to use it better!

The software is very useful to keep me organized and to track and bill my time. The customer service employees who provide answers over the telephone are very calm, they are not reading from a script, and they are knowledgeable about the software. If they cannot provide a fix, they will take down suggestions for software changes.

Clio helps me manage my time and business better and the support is fantastic

Overall the program is intuitive and the customer service is great.