ServiceTitan Avis 390

ServiceTitan is truly an amazing system overall. I’ve been working inside the platform for four years now, and I love how much it grows and evolves every single day. I have learned an immense amount about managing our operations through this system, and honestly, I still learn something new daily because the training resources are always right at my fingertips.

If I have one critique, it's that putting all your business eggs in one basket is a vulnerability—when the system goes down, the whole company grinds to a halt. But even with that risk, the platform is incredible. It keeps us sharp, efficient, and constantly improving, and I can't wait to see what else I get to learn in the future!

I have used service titan for about 5 years. It is pretty much a full time job to work around glitches and crashes. I would switch to another CRM but it takes a lot of work and time to do that. The potential of the software seems great but the problem is that with every update there seems to be more problems and glitches. After 5 years of use it hasn't gotten any better. My entire staff hates it.

Its bad. The mobile app which is literally the most important part for a field app, is atrocious. They take forever to respond about anything especially your money. Its just bad not worth it at all. Don't use. Im 35 years old I know how to use software. It's not my incompetence its their poor business that makes this worth less than 1 star. Just use something cheap or nothing at all, you'll be okay. Using and paying astronomical prices for some marketing software wont make your rich. Hard work and wisdom will. Also you can make all your own software now with any AI agent for a few bucks just fyi.

Having used other software programs in the past I can say that Service Titan is definitely leading the pack for contractors. We currently have a great CSM which is more important than the software itself.

Avoid this company if you are a small or medium sized operation. Its not for your best interest.

Misrepresented product, incomplete onboarding, collections threats — not for small businesses

Writing negative reviews is not something I do ever. But I have to out of responsibility to other startups or smaller mid sized companies.

I was recommended using service titian from a consultant who was apathetic and not caring about my situation as a startup, solo business owner. Without any demo or sales demonstration from Service Titan.

ServiceTitan sent a contract for my appliance repair startup without disclosing it is designed for large enterprise and commercial businesses. I was not clearly told I was entering a 2-year contract and no product demo was offered.

Their onboarding team never completed setup — the delays were entirely their fault and cost me a technician. I asked to cancel before onboarding was done, having never used the software. They refused and threatened my account with collections. For a service I was not satisfied with and customer support that was disorganized.

I never used the software and they still are attempting to send to collections. Very Poor customer service and support. I was treated like I was an employee and not a customer.

Small business owners and startups: ask explicitly whether this platform is built for your scale before engaging with their sales team. Get everything in writing.

They are ridiculously overpriced and can find other software and customer service that treat you better at a fraction of what they charge.

Would not recommend to anyone.

I rarely leave reviews, but my experience with ServiceTitan has been extremely disappointing.

I purchased Market Pro in January based on what was promised during the sales process, and those expectations have simply not been met. On top of that, getting support has been incredibly difficult—it often takes weeks to get a response, if at all.

I attempted to cancel within the first 90 days, and instead of working toward a resolution, I was told I would be charged a $29,000 cancellation fee. That was shocking and completely unreasonable given the circumstances.

This has been the worst customer service experience I’ve had—especially considering the premium price of their products.

Buyers should proceed with extreme caution when considering Market Pro.

First of all, my CSM Kima Galstyan is fantastic. She is flexible when my schedule needs it, and is very clear in her direction and recommendations to me.

I've know from the beginning that I wanted to get on Service Titan from the very beginning, and it's better than I imagined. From calls coming in, scheduling, dispatching, invoices, projects, price book, and customer facing experience, it's fantastic. The Reporting feature is the lifeblood of my business, and I wouldn't be anywhere else for my CRM.

Our success manager is always ready to help and responds very quickly. When we had a problem with one of our processes, Arman was ready to walk with us step by step to find and fix the problem.

LIVE! Nothing is better then accessible service not click this or click that and then a bot that has no knowledge of the client sitting behind the desks. Grateful that REAL HELP is available from courteous, driven, passionate representatives. Who if they do not have the answer will get it! My service manager Darya is top notch.

Great resources and training available.
ServiceTitan is super customizable. The boarding process is made to help you streamline this to your company and processes.
The system really needs that input at the beginning and the entire Service Titan team is there to help make it happen as smoothly as possible.

Ashley coming on as our CSM has been amazing. She is always very upbeat and actually tries to find solutions even if we have to get other team members involved.

Service Titan is the premier software for HVAC. The complete ease in which the software helps businesses capture and run day to day operations in unparalleled. So user friendly, totally supported in every way by our CSM, the Help Center, and the Pro Team. There is no other option in our industry. Service Titan is the option.

We’ve invested heavily into ServiceTitan and genuinely want it to work long-term, but there are some consistent issues that need to be addressed.

First, support quality is very inconsistent. There are knowledgeable reps who can solve problems efficiently, but they seem to be the exception rather than the rule. Too often, we’re routed to team members who are unable to provide clear answers or resolution.

Second, internal communication across teams appears to be misaligned. We’ve been told different things by different departments regarding features, capabilities, and timelines. In multiple cases, functionality was described as available, then later clarified as “coming soon,” or only accessible through an upgraded product or long-term commitment. That lack of clarity makes it difficult to plan and operate effectively.

Third, billing accuracy has been a recurring concern. We’ve had to spend additional time reviewing statements and requesting corrections, which shouldn’t be necessary at this level.

To be clear—this is a powerful platform, and that’s the reason we’ve stayed. However, the ongoing issues with support, communication, and billing are creating operational friction that shouldn’t exist for a system of this caliber.

We would strongly encourage ServiceTitan to:
• Improve training and consistency across support teams
• Align internal communication so customers receive accurate, unified answers
• Tighten billing processes to eliminate discrepancies

We are continuing to evaluate whether this platform is the right long-term fit for our business. We hope to see meaningful improvements.

Matt Kang, our CSM, has been super responsive to all our questions/request. Very patient and quickly made himself available. That extend so the other ServiceTitan team members who Matt has been able to to extend our expertise on how to use the ServiceTitan platform

We transitioned to **ServiceTitan** about six months ago, and while we are still in the early stages of fully utilizing the platform, we can already see its tremendous potential. The system is incredibly robust — so much so that we have only scratched the surface of what it can do.

The learning curve has been steeper than we initially anticipated due to the depth and breadth of its capabilities. At times, that can feel overwhelming and even a bit frustrating. However, we recognize that the complexity reflects the power of the system, and we are confident the investment in learning it thoroughly will be well worth it in the long run.

We have also been fortunate to have excellent support throughout the transition. Our CSM, Laura, has been a tremendous resource, and Krystle has been equally helpful during our Ignite and Ember sessions. Their guidance and responsiveness have made a significant difference in helping our team navigate the platform and continue building confidence in using it.

Overall, we are excited about the long-term value ServiceTitan will bring to our organization and look forward to continuing to expand our use of the system.

We use ServiceTitan for everything from running service calls for our customers, tracking projects for our install department, to billing jobs out once complete. It's nice having a software that does everything from start to finish. I highly recommend ServiceTitan to anyone looking to streamline their service/ install company.

Success support is always on point. The investment is defiantly worth it with this product.

My customer service manager Andre T is excellent and super responsive. He always knows the answers to my questions and get back to me very quickly with solutions. On the rare occasion he doesn't immediately know the answer, he finds it quickly and gets back to me with a solution. He has been a pleasure to work with.

We’ve been using ServiceTitan for some time and overall it has been a solid platform for managing our operations. It has helped improve our scheduling, job tracking, invoicing, and reporting, making the business more efficient.

There is a learning curve and it takes time to set up and optimise properly, but once in place it becomes a valuable tool. The support and resources have also been helpful.

Overall, it’s been a positive investment for our business and supports our ongoing growth.