ServiceTitan Avis 390

Overall ServiceTitan is great but there are a few features that should be changed.
1- found the app is laggy while trying to select photos before uploading.
2- I can’t call customers from the app and instead have to copy and paste the number into my phone
3- font size is way to small (even drop down menus are so small and it’s hard to read)
4- can’t customise your settings to how you like it like changing date format or font size for better viewing
5- I’m in Australia and we use the day/month/year format I believe we should be able to change features to suit Australians better

Please read this a get some ideas service titan. Overall is a nice app

ServiceTitan has been a game-changer for our business! The platform is intuitive, easy to use, and makes scheduling, dispatching, and invoicing seamless. It keeps everything organized and saves us so much time. The reporting tools are fantastic, and customer support has been top-notch. I highly recommend it to any service business looking to streamline operations.

Stormie Schaible
was the best and her supervisor was great. She made it feel easy, love service titan and the whole on boarding team.

ServiceTitan Charges Super Premium Monthly Cost. When you need support you are connected to a Customer Service Representatives that are Not From the United States. They Don’t Understand our Needs or Our Culture. It’s like talking to a robot. ServiceTitan if you are Charging American Dollars for your Services you Should Provide American Support = Support Personnel Located Inside The United States.

Titan is hands down the best software we’ve ever used. It’s incredibly user-friendly, and the team is constantly making meaningful improvements—not just to their Pro products, but to the CORE platform as well. We’re genuinely happy to work with them and consider Titan one of our most valuable and beneficial partners

Every part of working with ST has been amazing. I am still in awe of all the direct contact and opportunities to get my questions answered and to keep learning the best workflows and practices.

Very happy with Adam Hennager.
Overall great software. Constant improvements to fix issues but comes with a bit of reshuffling Ops to accommodate.
Apart from Adam, it does feel like the personal touch is not there as much as it used to. Maybe ST grew too much, but i would like more chances to learn, grow and become more involved in special projects and groups.

Mary is super helpful and knowledgeable. Also, she responded very quickly with a great solution!
You should be proud to have her as representative of your company!

Do not sign up. Despite what they say it does not work well... heck they spent about 6 months simply trying to set up my account and couldnt. Now they dont want to give me a refund. Dont make the same mistake I did.

My CRM at Service Titan (Gohar) has been very helpful and has been helping us greatly with educating us through the workflows and set up.

Glad Service Titan is available for Australians.

The beginning of our experience was very rocky as we were in the process of juggling a multitude of different systems. Our initial CSM Jennifer Lam, only met with us twice, did not have much information towards assisting us with what we were undertaking. As well as did not cover any of the required material for our CSM to cover and we realized this once we were given our star of a CSM Adam Hennegar. He has came in and shaken things up for the better and been relentless until results are shown. He is informative and very helpful for everything we have needed thus far. If you see Adam Hennegar as your CSM just know your in good hands!

We can’t say enough GREAT things about ServiceTitan and their incredible onboarding and pro services team! 🙌 From day one, this experience has been nothing short of exceptional.

A huge shoutout to Katherine Castillo, Timmy Sjobeck, and Joel Pachefsky — your knowledge, patience, and genuine enthusiasm for what you do is unmatched. You didn’t just walk us through a platform; you empowered us to level up our entire operation. ⚡️💻

ServiceTitan has built something so much more than software — they’ve built a culture that radiates positivity, energy, and a true passion for helping businesses thrive. Every interaction felt personalized, every call was full of solutions, and every step of the process confirmed that we made the right choice.

If you’re looking for a company that truly cares, delivers top-tier tools, and backs it up with an all-star team — look no further. ServiceTitan is the gold standard. ⭐️⭐️⭐️⭐️⭐️

Laura is a great CSM. Very responsive and helpful.

ServiceTitan has truly been a game-changer for our business. From day one, the onboarding process was thorough and tailored to our company’s needs, setting us up for long-term success. The training team made sure we felt confident navigating the system, and the support staff has been incredibly responsive and helpful anytime we’ve had questions.

The software itself is top-of-the-line—intuitive, feature-rich, and clearly built with both the technician and the customer in mind. From streamlined dispatching and scheduling to robust reporting and customer communication tools, ServiceTitan provides a seamless experience that elevates our service delivery and internal operations. The customer-facing features like real-time technician tracking, automated updates, and easy online payment options have significantly improved our clients’ satisfaction.

What’s most impressive is that ServiceTitan continues to evolve, constantly rolling out new features and improvements that align with the real-world needs of home service companies. It’s not just software—it’s a true partner in growth, and we’re confident it will continue to support our company’s success for many years to come.

Any time that we have any problems or questions, our Success Manager, Alex Johnson is always there to help and resolve the issue as quickly as possible.
We could not as for a better representative than Alex. He is definitely a SuperStar!!

As the owner of Coldstream Plumbing & Heating Ltd., I signed up with ServiceTitan expecting professional support and a platform tailored for trades. What I received was broken onboarding, support delays, platform limitations, and a completely unprofessional experience.

After raising multiple concerns and receiving no resolution, we canceled — only to be hit months later with nearly $20,000 in unjust charges and sent to collections without warning.

We’ve since filed complaints with the BBB and Consumer Protection Ontario and gone public to warn other companies.

Avoid ServiceTitan at all costs unless you want broken promises and a legal fight for cancelling a service that failed to deliver.

Cody was helpful in getting our PMA issue worked out.

Syuzanna Markosyan is an amazing to work with. We were struggling somewhat when Syuzanna was assigned to us. She has held our hand and walked through every single process with us until we were comfortable within a process in Service Titan. She knows her way around Service Titan, that's for sure!