CloudFree Avis 16

Fast response to both questions and order adjustments & shipped out same day. Will use again.

Absolutely fantastic service!

I've purchased several things from CloudFree now. Two S31 smart plugs flashed with Tasmota, two S31 smart plugs flashed with ESPHome, a Zooz 800 Z-Wave Outdoor Double Plug, and a Zooz 800 Z-Wave Long Range USB stick.

I started with the Tasmota S31's and they have been rock solid for years, so I decided to get some Zwave and the ESPHome S31s to control Christmas decor through Home Assistant.
After the Christmas season, I unplugged one of the ESPHome S31's and put it on a shelf.

Couple days ago I plugged it back in and it's got a constant blue blinking light. Quick Google tells me it's having issues connecting to wifi, so it may have forgotten my network settings. I reached out to CloudFree after hours and the next day I get a message saying they'll ship me a replacement and send me a return label for the borked one. I told Aidan about how my Tasmota ones had been rock solid and if I could swap for one of those, which he approved without any heartache. As someone who wants to have local control over my smart devices but doesn't want to solder and flash firmware, I love CloudFree.

Absolutely incredible customer service and honestly, more responsive than I would have expected from a small business who I imagine is very busy. I will be going to them again no question.

Seller communicated quickly. Items were shipped promptly with tracking being provided. Shipment was well packed and arrived on time. Great experience

Great experience with CloudFree. Fast delivery, original Home Assistant Connect ZBT-2, well packaged and working perfectly with Home Assistant. Knowledgeable team and professional service. Highly recommended.

I recieved a ZBT-2 as a gift that came from Cloud Free and it is great! Was easy to set up and got my zigbee journey started.

excellent experience - super easy to order and fast delivery. Will be my "go to" store from now on. So glad I found this place!

Ordered a Zigbee Ethernet PoE Adapter. It was almost half the price of Amazon. Fast shipping and it's exactly what I needed. Thanks!

Fast service. Minisplit dongle worked perfectly. I now have three connected to Seville heat pump minisplits in my home. The all behave perfectly with Home Assistant.

Have ordered a couple times. Easy experience, good delivery

The service that you guys offer is really good. I really like your spirit to buy. Hopefully, we'll meet again. Thank you.

They have a good website which makes it easy to find what you're looking for and takes you to detailed tech info with ease. Prices and shipping were good and the order was shipped quickly.

Great products, pricing, service, and delivery. My new go-to for home automation gear!

Outstanding service, shopping, shipping, delivery. Highly recommended.

Bought from them twice now, inventory is great, prices are the best I've seen of a Home Assistant retailer, and shipping is fast.

Having also reached out for help with an order, the customer service is unparalleled. Incredibly fast (you can text and get a response in <5 minutes) and helpful.

I purchased the Home Assistant Green and a few coordinators from Kenny. The shipping was timely and quick, and his pricing was competitive, if not better, than most of the other retailers.
Kenny was easy to get on the phone prior to my purchase and was helpful in assisting in pointing me in the right direction. Upon receiving the products, I was having trouble getting a coordinator up and running and after many wasted hours I threw my hands up and called Kenny. He was very helpful and easy going and got me straightened right out. I hate to take credit for this, but he found my typo that was my nemesis.

I have only ordered a couple of times and have zero complains about the products they sell. But what really stands out to me is the support. Both times were issues with how I placed the order and Kenny got the issues resolved within minutes of when I emailed.