clubcarwash.com Avis 

I was a Club Car Wash member at their Eagan, Minnesota location. On 9/27/2025 the wash left scratches in the paint and chrome of my SUV, mostly on the passenger side and hood, took paint off the mirror and damaged the tail light trim. I reported it right away and a claim was filed.

The claims department denied responsibility and never sent the wash video I asked for. On 10/14/2025 I wrote to them that I was cancelling my membership. Club Car Wash kept charging my card every month anyway – 12 charges, $538.44 – while I never used the wash. When I pushed back, the claims agent said I "never requested" cancellation and told me to phone customer service. Their offer: half the money back and a gift card for the rest. On a recorded call on 10/27/2026, a representative also acknowledged I was never given a copy of the membership agreement.

If you join, keep proof of everything, and know that a written cancellation may not stop the billing.

Before even to the gate to get into the car wash this woman name kam was right there making sure if we needed a towel or air freshener. She was kind and funny but with this being like my 50ths time coming through club car wash she was the best one!! (P.s. she got hit by a leaf as soon as she was about to hand me the air refresher)🤣

I reviewed them to warn others. They responded to my review and then crickets I did the courtesy of sending another email to them and they did not care enough to even reply. I highly recommend you avoid using them, I anything goes wrong they will never make it right. They do not care. Customer service people are rude as heck. very combative.

From the grand opening day to present, Club is by far the Best automatic Carwash I’ve ever used. The tall young man with the deep voice, (whose name I cant remember) I believe is part of the management team - he is absolutely Amazing. Complete professionalism at its best. Always assisting his crew, acknowledging customers, asking customers if everything with their car was experience at Club Car wash is satisfactory etc. Always making himself available to customers. Just an amazing manager who seems to be very hands on in assisting the crew members while acknowledging the customers needs and concerns. The wash system and vacuum system is WORLD CLASS in my opinion. I remember when the mgr I’m speaking of, first greeted me, asking if all went well with my wash experience. And he mention that Club CW would be replacing the old vacuum system left from the previous car wash company. After which, Club Car Wash Corp did exactly that. The system they installed is the Best I’ve ever seen and used - including a compressed air blowing system along with may other upgrades. The price is definitely Worth The Money. I have nothing but great things to say about Club Carwash in Crystal Lake, the awesome manager who I mentioned above, the way he assists his team - more importantly, every customer. I HIGHLY recommend Club Carwash in Crystal Lake IL

I took my 2016 Mustang GT350 through Club Car Wash at approximately 5:45 p.m. and even signed up for their Elite Membership during my visit.
Unfortunately, while the vehicle was being prepped, the factory-installed vinyl stripes were severely damaged in the area where the employees were using the hand pressure washers.
I reported the damage to Club Car Wash. The facility has video showing the condition of the vehicle when I entered and when I left. I entered with the stripes intact and left with them damaged.
Club Car Wash's position is that there must have been some pre-existing imperfection in the vinyl that allowed the pressure washer to cause the damage, and they have declined to take responsibility for the repair. However, this vehicle has been through commercial car washes many times over the years without any previous damage to the factory stripes.
I gave the company an opportunity to review the situation and resolve it directly, but they have made it clear that they will not assist with the repair.
Based on my experience, I cannot recommend Club Car Wash for vehicles with factory vinyl stripes or similar exterior graphics. If you're concerned about protecting your vehicle from this type of damage, I would recommend choosing another car wash.

The carwash is the worst carwash ivecever been to. The wash itself is great but the uneducated workers they have are a joke. They eill beat the piss out of your car with the prewash. I had 2 accounts with them and cancelled both and they continue to charge my debit card telling me its good till next month (guess they just need more time to chip more paint) . I will pay it but im going to switch to rainstorm and only give negative reviews about club carwash in Decatur Il

On April 24, 2026, I had my car washed at Club Car Wash on US 90 in San Antonio. Just before that, my vehicle had been inspected at a dealership with no damage noted. After the wash, I noticed my shark antenna was missing. An employee said she checked the tunnel and would look again after closing and call me the next morning, but I never received a call.

I returned and spoke with Ervie, the team lead, who filed a claim and said I’d hear back within 10 business days. The claim was denied shortly after, with Club Car Wash stating they are not responsible for antenna damage.

I’m very dissatisfied. My vehicle had no prior issues, has never been in an accident, and I’ve used car wash memberships for years without problems. While I understand policies exist, this situation shows a lack of accountability. There was no pre-existing damage, and this experience is pushing me to take my business elsewhere for all three of my vehicles.

We cancelled our membership and they "said" they would refund some of our money and not charge us anymore. They charged my credit card even tho they closed my account. Now they say they will not refund the monthly charge. I may have to get lawyers involved if they don't refund my money!

So last month I went to the club car wash I'm watch the 9th and when I got there they was telling me that I didn't have an active account but what really happened was the lady that gave me the discount at the car wash if they were the promotion they had and she didn't cut the other account off and even though I was showing them that I had they had took his money out of my bank they wouldn't serve me I had to call the 1-800 number so I called the 1-800 number and I explained it in what happened I was really really angry because the way the manager and you know the customer service was horrible anyway some kind of way they had gotten it figured out that the girl had left both accounts open and she had both stickers on my window the girl removed the sticker problem resolved this month I go to wash my car they got rid of my whole membership said that I told them to cancel my membership mind you the membership was $18 so out of spite because I was angry I don't know what I said I definitely don't remember I might have said if you can't fix it just cancel it I might have said something like that but whoever done that they done it out of spite and now the car wash is $36 they never played the recorded back to me but they said on the record and I said to cancel the membership I would never ever go back to this place they have a new car wash on Lindbergh down the street if it costs more I'll give them my money before I give Clark car club boys my money I forgot to mention last year in August I got robbed for my purse and they know that these robberies are going on at their car wash they never tell anybody they don't hire security this place is horrible

So every time we come to car wash you guys wash the tires so that’s good but you guys never shine are tires that’s the problem every time it happens from. Mohammadnasim to. Club car wash we are really sad and mad u guys don’t care and u guys are scammers u guys don’t shine are tires and y’all take the money fully 😡😡😡😡😭😭😭

The guys who wash before you enter are serious about their job! They always do a great job and I always tip them because they deserve it. I also went home to get another car enrolled monthly because Tyson told me about the 3 mt discount ending today. I always see him at the car wash. What a nice personable young man. This is the kind of employee everyone is always looking for. The place is always spotless.Thanks

I recently had a very disappointing experience with Club Car Wash that resulted in damage to my vehicle and a complete lack of accountability from both local management and follow-up support.

I drive a brand new 2026 RAM truck with just over 700 miles on it. It is not a work truck and is meticulously maintained in near-showroom condition.

While entering the wash at the Pflugerville, TX location, I was being guided in but was slightly misaligned. Instead of stopping me and asking me to reposition, an employee physically pushed on the side of my truck bed to force it onto the track.

When I returned home, I discovered two indentations in the side of my truck exactly where the employee applied pressure. The force used was enough to bend the metal on a vehicle with only 700 miles.

I immediately contacted customer service and returned to the location as instructed.

What followed was just as concerning as the damage itself.

The manager on duty:

Did not introduce himself
Did not inspect the vehicle
Did not apologize
Did not document the incident
Showed visible frustration that I was even there

I was told he could “tell the employee not to do it again,” which was the only response offered. When I requested that a report be filed, I was treated as though I was inconveniencing him. I was then misdirected, left waiting, and ultimately ignored entirely.

Since then, I have attempted to escalate this through corporate channels and have received no response.

Based on this experience, this appears to be more than just an isolated incident. The layout of the location itself makes proper alignment difficult, and I observed another vehicle having the same issue while I was there.

I have used other car wash companies for over a decade without a single issue. Unfortunately, this experience with Club Car Wash has been the complete opposite.

I will be repairing the damage to my truck myself, but I will not be returning as a customer.

I would strongly encourage others to use caution, especially if you care about your vehicle.

This company damage my vehicle and refuse to pay for the damages. If that's not good enough they also will provide you with poor customer service. There are way to many vehicles getting damage and they are get away with it. Something needs to be done. This company is fraudulent. I know the lowest is one, the are below that.

I don't like the aggressive sales pitch for the monthly membership. Even after saying no twice, she continues to be aggressive and confrontational. Too bad because the rest of the service is great! We have a choice in Kyle, so won't be giving them any more business

This company is fraudulent. They refuse to fix any damage to your vehicle when you go through their car wash. They should know their car wash better than they do, and if it is causing any damage to any vehicle, they ned to look into their equipment. I am taking it to the attorney general's office for resolution. Once this monthly membership is over, I'm done with them

DO NOT USE THIS CAR WASH THEY WILL DAMAGE YOUR VEHICLE AND CLAIM THEY DID NOT DO IT SO THEY DO NOT HAVE TO FIX IT!!!!!!

The cashier at the fond du lac location was very rude and unprofessional.i just wanted a single MVP wash.she told me about the 50% off for 3 months special.i had the membership in the past and I didn't wash my car enough to make it worth it and i explained this to the girl.when she realized she wasn't gonna sell me the membership her demeanor changed.she became aggressive with her sales pitch,giving me crazy looks,and blowing me off for the next customer.the MVP wash is close to $30.she made me feel like I was a POS cause I didn't want the membership.if this is how your going to be treated at club car wash,I guess I will not be returning.

Edinburgh Colinton is the one I use and it has only been open once since I subscribed 10 days ago. Pointless paying a subscription if you cant use it.

Prior to taking my new car through Club Car Wash in OP, KS the paint was perfect. I drove straight home & saw obvious scratches in the paint. I called customer service & was told to file a claim by having them take pictures immediately. They would compare video footage of my car as I arrived prior to having it washed. They won’t cover any of the damages and won’t share the video of my car as I entered the wash. If the damage did not come from Club Car Wash, they should share the video. Don’t go there if you value your car.