Club Rattan - Furniture for Outdoor Living Avis 

Still from April order I never received correct sofa I ordered . Having stayed in on 3 occasions for them not to turn up to collect . They keep saying they bent over backwards to help but can’t see apart from not turning up what they did ?? They have also deleted reviews on both review sites they use so what is the point of reviews if they delete any that aren’t positive . They have no returns phone line but are quite happy to discuss a future sale !! Oh and it’s them that keep emailing me asking for review so only doing as asked but expecting this one to be deleted as well !!

Please buy with caution, they only offer a 1 year warranty - rattan furniture should last approx 10 years but if you have damage after 12 months they will suggest buying an overpriced repair kit. I paid £900 for my set, all the rattan has broken on the table where it is actually covered by glass, contacted customer service and they didn’t seem bothered at all.

Isobella Range Left Hand Corner Sofa Set with Rising Table in Slate Grey Weave
Lovely set, all delivered well wrapped, so easy to assemble, only need the table top fixing. The cushions are so soft, overall a great set, really pleased with the purchase.

No respons as yet to numerous emails re missing part delivery .paid for 2 sets anonymous received one...chat not replied to either
After several messages and an apology we have now received our second set and the quality is very good.I have upgraded to 3 stars

Clear communication, helpful , great products . Good delivery. Xxx

Excellent quality easy to assemble and look lovely and was delivered really quick really pleased

Very good quality replacement covers that fit my set really well. Delivered within a few days and kept well informed about delivery status.

Excellent products and great service ! We had broken a couple of clips on our rising table. New ones were sent out very quickly. Brilliant service !

Delivery was as specified, with very well packaged goods on a pallet & fork lifted onto my driveway. Nice guy who delivered it too!!! Beautiful products inside - well pleased with the quality & look once everything unpacked & setup on the patio.

Purchased a harmony corner set great product easy to assemble highly recommend .

From ordering, communication throughout to delivery, everything went perfect. Quality of furniture is very good. Personally, as I did, it is worth the money for the extra covers to protect your furniture.
Would 100% recommend for anybody thinking of purchasing.

SCAM. DO NOT BUY.
The director of this company is Yayun DENG and is also listed as also being the owner of rattangardens.com

Go and look at the trustpilot reviews for rattangardens.com and the scam will be revealed. You will note that a lady on that trustpilot page writes that she bought from them after reading some recent trustpilot reviews about positive experiences that have since been deleted. THIS trustpilot page for Club Rattan (trading under Club Soda Living) has IDENTICAL reviews to the ones deleted from the rattangardens.com trustpilot page. I know because I too saw the deleted ones before they were deleted and have seen the exact same on this page.

I can only assume trustpilot worked out they were false reviews so deleted them, and they have been copy and pasted on to the trust pilot for Club Rattan. You will 100% lose your money if you buy from this website. So many, including myself, already have and if I cant get my money back I want to at least warn others.

Regardless of the reply below, please check the link between rattangarden.com and clubrattan.com on Companies House. Their parent companies are run by the same person with their HQ's being the same.

We are very pleased with our garden set — the quality is excellent and it looks fantastic.
The reason for 4 rather than 5 stars is the delayed dispatch and the initial lack of communication, which was frustrating at the time. However, once the issue was escalated, this was handled much better and appreciated.
Overall, despite the rocky start, we’re really happy with the furniture and would recommend based on the quality of the product.

After doing a lot of research and nearly changing my mind about ordering as some reviews had bad experiences with delivery I went ahead and ordered and I am so glad I did. We ordered on the Sunday night and I got a call on the Tuesday asking when I wanted it delivered so I chose the Thursday and it arrived with no problems. Took my husband 2 hours to put it together and it looks nice and sturdy with lovely deep comfortable cushions and the added bonus of a free rain cover. So pleased with it for the price. Now just need the weather to improve so we can enjoy it. Thank you

Great value for money good communication and quick delivery

Garden furniture very nice , comfortable looks lovely , had a problem with some bolts missing .e mailed club rattan , they apologised and couriered bolts to me , well done thank great service
Steve & Debbie Lewis

Prompt email reply’s , customer service second to none,easy to order. I first ordered the brown bistro set , then the sun loungers which were grey because I would have liked matching colours , it was suggested , I have brown cushions on the grey loungers , great idea very helpful , few days later ordered covers for loungers, my furniture , and covers all arrived today all together , delivery service perfect I was kept well informed beforehand of delivery date and also day of delivery, the quality and look of furniture beautiful, good size chairs,
nice colours , hard wearing, stable , furniture
Thank you all , whom made my shopping experience with you worthwhile
Susan Drabble

Club Ratten customer service go above and beyond to assist their customers.
We ordered new covers but for a suite we bought from years ago. Unfortunately they don’t have the older suites which consisted of 3 stools but a bench. We explained our situation and they were more than happy to help and sent us the correct covers for our furniture
Excellent. Well done to you all

Furniture was delivered within a few days. We did have a slight confusion after delivery as we had a mix of left hand and right hand boxes but this was quickly resolved by customer support (some pieces are universal). Furniture and cushions are of good quality and we are very pleased with it. Comes with clips to hold the furniture together. We went for the rinsing table which is easy to raise and lower.