Ordered a refurb Mignon Specialite Smart. Arrived within 2 working days. Looks brand new ! An amazing piece of kit. Great service from Katie B. Now I will try their coffee. Highly recommended
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I needed a new coffee grinder after having many issues with a DF54 including clogging (fixed with a new chute) and then the adjustment collar getting stuck requiring it to be sawn off. When this happe... Voir plus
L'entreprise a répondu
From time to time products don't work, and when they don't its so reassuring to have fantastic customer service. This was the case with Clumsy Goat when we found a technical fault with our new grind... Voir plus
L'entreprise a répondu
We had an issue with a grinder that stopped working, Clumsy Goat sent a prepaid label for us to return it, it was checked and refund was issued straight away. We decided to buy a different grinder and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're a coffee and equipment supplier based in Lancashire with a passion for speciality coffee! We believe everyone involved in the creation of Clumsy Goat is of equal importance. That’s why we’re genuinely proud to say that all our beans are sourced ethically and sustainably. This helps us to support the industry, the farmers and of course… their goats! In addition to our beans we stock a wide range of domestic and commercial products, with next day delivery available on most of our range. We also offer purchase and lease options for commercial coffee machines, with consulting and training available too. If you have any queries, need help with an order or would like some product advise please don't hesitate to get in touch, we'll be happy to help :)
Coordonnées de contact
Chesterfield House, Lloyd Street, OL12 8AA, Whitworth, Royaume-Uni
- 01706 452 922
- hello@clumsygoat.co.uk
- clumsygoat.co.uk
4,8
Excellent
340 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing vustomer service
Honest review, and bare with me.
Having read other reviews and looking for a specific espresso machine ( Sage dual boiler ) i came across Clumsy Goat. The offers they did especially when combined with grinders were better than anywhere else.
I took the plunge and ordered the dusl boiler and eurika zero package.
Very quick dispatch 😃
Unfortunately when the machine arrived it was the right one but the wrong colour ( a simple picking error ). This is when a good company becomes a great company. I phoned and was speaking to Rachel straight away. She was brilliant. Machine returned and new one sent out all within a couple of days ( plus some free coffee to make up for the minor inconvenience.
These guys were a pleasure to deal with and were so responsive I can only cOmmend them.
Im sure i will be a repeat customer for their high end coffee.
5 août 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Good afternoon,
Thank you so much for taking the time to leave this lovely review! It's great to hear that we had the best offers. We do apologise for the initial mix up, but we're glad that we managed to resolve this for you.
We hope you are enjoying using your Sage machine and Zero grinder. If there is anything we can assist with in the future, we would be happy to do so.
We hope you have a wonderful day!
The Clumsy Goat Team.
Réponse de Clumsy Goat Coffee
Hi Stanley,
We're so pleased that you're happy with your product! If there is anything we can help with in the future, please don't hesitate to get in touch.
We hope you have a nice day!
The Clumsy Goat Team.
Great service from the team
Great service from the team, fast delivery and also dealt efficiently with a return and credit. Always my first port of call for coffee tools and accessories.
4 août 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Matthew,
Thank you so much for your lovely review! We're so glad that you received great service, fast delivery and we could assist with your return.
If there is anything else we can assist with, please let us know.
Have a lovely day!
The Clumsy Goat Team.
Bought an a400 franke machine of these…
Bought an a400 franke machine of these scamsters a few years back. The machine by franke itself is substandard. Very expensive service and repair costs DONT BUY IT. cost me thousands of pounds. Further more this sham company clumsy goat box you in a corner that we can only go through them for servicing. Franke informed me they have me under contract which doesn’t exist so they need to remove their name by informing franke. They still won’t let go and have made it extremely difficult yet it’s a simple email they need to send to franke. So be aware of sham companies such a ls these. I won’t let it go. They’ll be hearing from my lawyers soon.
I haven’t put the exact date of purchase as I can’t remember bit was well before covid
As from their response below they only took action as they knew I was going to take legal action otherwise the response they have given below is a lie. They know full well this was not the case. Be aware of this seller as they don’t tell you the truth when they’re selling the machine.
28 juillet 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Mr Malik,
Thank you for your feedback. We’re really sorry to hear that you’ve had an issue with your Franke machine and our service. We sincerely apologise for the mix-up here and any frustration caused.
Franke asks us to be the primary support contact for their machines. However, we’re keen to get this resolved for you, and I can see that a member of our team reached out earlier this week to action your request. We apologise for the additional time it took – it appears that your account manager was on annual leave when you first reached out. I hope this has resolved the issue for you. However, if you have any other questions or need to discuss anything further, please do not hesitate to call us on 01706 452 922 or email us at hello@clumsygoat.co.uk (Monday-Friday, 9am-5:30pm), and we’ll be happy to assist with any further queries.
We apologise again for the mix-up, and as always, if you have any other queries, please don’t hesitate to reach out to our service team. We’re committed to assisting with any questions that arise.
Once again, we’re sorry that you didn’t have the best experience on this occasion. We hope you have a pleasant afternoon.
Kind regards,
The Clumsy Goat Team
Great Customer Service
There was a delay in delivering the grinder, but Katie quickly provided me a new delivery date after contacting their supplier which was honoured. I would highly recommend this company for customer service, and I wouldn't hesitate purchasing from them in future.
28 juillet 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Phil,
Thank you so much for taking the time to leave this review! We're so pleased to hear that Katie resolved the delivery issue with you and we hope you enjoy using your new grinder.
If you have any queries, please don't hesitate to get in touch.
Have a lovely day!
The Clumsy Goat Team.
Home Barista tools
Ordered top quality coffee tamper and wdt. Very fast postage...well please and will defo use again and recommend 😀
25 juillet 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Karl,
Thank you so much for your lovely review! We're so glad you're pleased with the quality of your tamper.
If we can assist with anything else, please let us know.
Have an amazing day!
The Clumsy Goat Team.
The coffee I purchased was based on a cafe's serving.
The coffee I purchased was based on a cafe I favour and they gave me the supplier.
Service from order to delivery was all as promised and the coffee is excellent.
Any company can supply a good product but the buying experience wins or loses on the people involved.
That is why you get 5 stars from me. Thank you.
2 juillet 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Brian,
Thank you for your lovely feedback! It's so nice to hear that you discovered our coffee through a cafe you favour and that the coffee is excellent.
If you need anything in the future, we will be happy to help.
We hope you have a wonderful day!
The Clumsy Goat Team.
Réponse de Clumsy Goat Coffee
Hi Steven,
Thank you so much for your lovely review regarding the product quality and delivery time!
Please don't hesitate to get in contact if you need anything else.
Have an amazing day!
The Clumsy Goat Team.
Very pleased with the speed of order…
Very pleased with the speed of order fulfilment, and the packaging. Pricing very competitive and delivery charges acceptable. Will definitely use again.
9 juillet 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Good morning,
We're so glad that you were pleased with the speed of order fulfilment and thank you for the feedback on the packaging. If you need anything in the future, we will be happy to help.
We hope you have a lovely day!
The Clumsy Goat Team.
Great site for a grinder
I bought the Fellow Opus through this site after reading that they were a reputable seller. They sent a wee email after to see if I received my order okay and how to get in touch if I needed any support with the delivery
5 juillet 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Kirstin,
Thank you for taking the time to leave this review. We hope you are enjoying using your Fellow Opus! If we can assist with anything else, please let us know.
We hope you have a fantastic day!
The Clumsy Goat Team.
Easy to use website
Easy to use website. Found the exact grinder I needed at a very good price. Placed the order and it arrived before the stated delivery date. Could not be happier. Will definitely be using Clunsy goat coffee and for my next brewing product purchase.
8 juillet 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Derfael,
We're so glad that you found the website easy to use and we had the grinder you wanted. Please let us know if you need any assistance in the future.
Have a nice day!
The Clumsy Goat Team.
Great quality and flavours, why have I not heard of these before!
Discovered this brand of coffee through a restaurant in Whitby and had to ask where it came from.
We bought 1 large bag of beans (Brazilian) and some syrups, so no comment on what buying hardware from them is like.
For both the coffee beans, they are little pricier than some high street options but not excessively, and the quality and taste are far better, and one of the best of all I've tried so far.
It was a bit difficult to decide on which beans from their description as they're all a bit vague, had i not tried it in a restaurant first I probably wouldn't have gone for it.
The Brazilian is definitely not the bean I tried in the restaurant but nice in it's own way with a more distinct taste and undertones. Will be buying the Italian next as i suspect that might be the one I'm after.
As far as coffee quality and flavour goes, this is the brand for me and will be a repeat buyer.
Ideally I'd have liked the option to buy a small box with 2-3 different bean types to trial all the flavors first, which could also double up as a great gift pack!
21 juin 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Cal,
Thank you for this lovely review!
It's great to hear that you like our Brazilian roast. We hope you enjoy the Italian roast when you try that, it has more fruity tasting notes.
If you would like a couple of samples, please let us know and we will be more than happy to arrange this for you.
Have a nice day!
The Clumsy Goat Team.
Great coffee and service
24 juin 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Jyles,
We're so glad to hear you received great service and coffee! If you need anything else, we will be happy to help.
We hope you have a lovely day!
The Clumsy Goat Team.
Réponse de Clumsy Goat Coffee
Hi Jackie,
Thank you so much for your lovely review! We're so glad that you have found a great machine at a good price.
If you need anything in the future, we will be happy to help.
We hope you have a nice day!
The Clumsy Goat Team.
Their customer service/support team are…
Their customer service/support team are amazing they didn’t do the package that I wanted but they put it together with an amazing price…
They sell such a wide range of products it’s easy to find exactly what you want.
30 mai 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Matthew,
Thank you so much for your lovely review about our customer support team! We're glad that we managed to put a package together for you and we hope you enjoy your new set up.
If we can assist with anything else, please let us know.
Have a lovely day!
The Clumsy Goat Team.
Great little business with amazing…
Great little business with amazing artisanal coffee (Brazilian crema is the absolute bomb) and brilliant customer service. When the gorillas working for Amazon destroyed my bags of coffee, they replaced immediately. Now if only Amazon did that...
2 juin 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Good afternoon,
Thank you so much for taking the time to leave this review! We're so sorry that you didn't have a good experience with Amazon, but we're glad that this got resolved for you.
If you need anything else, please don't hesitate to get in touch.
Have an amazing day!
The Clumsy Goat Team.
Excellent customer service
I bought a Sage Dual Boiler expresso machine. After a couple of weeks of use, it proved to be inconsistent in use. Katie B arranged for it to be collected and returned to Sage, and I was refunded within a few days. In the meantime I bought a new DB machine, which works great.
23 mai 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Brian,
We're so glad that Katie B from our service team resolved this for you and we are glad to hear the new machine works great!
If we can assist with anything else, please let us know.
Have a wonderful day!
The Clumsy Goat Team.
Great service and comms.
Great service and comms.
Ordered Zero grinder, competitive price and speedy delivery.
23 mai 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Steven,
Thank you so much for your review! We're so glad that you have had a positive experience with us and we hope you're enjoying your new grinder.
If you need anything in the future, we will be happy to assist.
Have a lovely day!
The Clumsy Goat Team.
Eureka grinder
Eureka grinder, at a decent price and dispatched within a couple of days. Grinder is very good indeed
6 mai 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Callum,
We're so glad to hear that you are happy with your new grinder! Thank you so much for letting us know.
If we can assist with anything else, please let us know.
We hope you have a nice day!
The Clumsy Goat Team.
Réponse de Clumsy Goat Coffee
Hi Joyce,
Thank you so much for this feedback! We're glad to hear that the delivery arrived quickly.
If you need anything else, please let us know.
Have a lovely day!
The Clumsy Goat Team.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.