Clumsy Goat Coffee Avis 

Good prices and good communication. I ordered a particular product.

Not a major problem but maybe a future improvement to inform the customer or change the process. As some of their items are shipped from their supplier.

So I got a email from clumsy goat saying it had been shipped didn't get any tracking details so I reached out to ask if I could get the information as I wanted to be home for it to be delivered.

They replied the following day saying these items are shipped from their supplier directly and they would inform me when they get the tracking details.

When it was finally shipped their supplier did send me tracking information which was all good. Like I said not a major problem it would just be good to inform customers about this nuance or perhaps not send the email to say it's shipped

Will happily use them again

I was recommended this coffee when visiting a local coffee shop. Really great fresh coffee beans and coffee shop quality drinks at home. I have reorderedalready

Ordered a coffee grinder which was delivered in 2 days but was unfortunately damaged in transit. One phone call and an email was all it took to sort it out! Excellent after service, very quick will definitely use again.

My boyfriend loves this coffee so I bought the kilo bag of beans and espresso beans… best coffee I’ve ground… nice, strong, and smells amazing

Ordered 4 different flavour syrups as the range is so extensive!! Never seen such a selection. Never heard of Clumsy Goat but they came up in a Google search & I’m glad I took a chance. Fast delivery & very well packaged. Won’t be needing any syrup for quite a while now!

I was looking for a stainless steel 2 cup espresso coffee maker to use on Induction hob, and found one at Clumsy Goat, (hadn't heard of this company before)! It arrived in good time, and the espresso maker works well. The staff have been helpful.
Edit on 4 August 2026 - this espresso maker really ISN'T one for use on an Induction hob. It stopped working several months ago, so please don't buy for using on Induction Hob.
I thought I'd just let anyone else buying this know.

Bought Eureka mignon libra from them. Web site price is wrong, and I was told they would correct it, but over a week later it's the same. So check the price in basket before you pay. 2 -3 day delivery was longer. Customer support is slow as still waiting for a call back or e mail.
Good bit they are cheaper than most online stores

I bought a Eureka Specialita Grinder and after 3 months the screen goes kaput. They offered me two choices 1. They could send me a new screen so i could self repair it ! 2. I could post it back to them and they would fix it. I took option 2. Got an email from them to say they had received it and would now put the screen on back order which could take 4 weeks. Spot whats missing in customer service.
Obviously, they could have checked screen availability first. They could have sent me a new one. They could have got the screen in before getting me to send the thing to them. Etc etc etc. Zero customer focus and Katie B needs some customer service coaching !

Great advice given prior to purchasing my Sage dual boiler, quick dispatch and then sending of a link for descaling as Sage no longer include a full booklet with this information.
Very pleased with their service and support, thank you.

Excellent customer service. Despite a mistake from their supplier, the situation was immediately resolved and a generous compensation made.
Will most definitely use them again.

Speedy, good choice. Well packed & well priced

Very helpful staff, fast delivery and good quality products. A great and satisfying experience all round topped off with great coffee 😀

Great speedy service, happily buy from again

Great range of options, really quick delivery and the best price I could find. Interactions with customer services was super quick, helpful and accurate. 100% would recommend.

Great price, product and service. Had a bit of confusion with a note in the parcel but the customer support was quick and very helpful and compensated me with some coffee for the inconvenience which I really appreciate.

Will definitely be back in the future and highly recommend.

Excellent customer service. Sourced a specific espresso machine model colour way I’d been struggling to find anywhere and when it arrived damaged initially it was replaced straight away.
Would recommend!

Purchased a coffee grinder. Good product. Best price I could find. Good and prompt service

Excellent communication at all times,great service and most importantly…superb coffee.

The Machine came packaged really well and in a good timescale, so far can't fault it I just need to up my Barista skills!
Only thing I could say is would have been nice for a sample bag of the Coffee you have to try with the machine, I'm sure your margins could have covered a sample to entice me to buy more Coffee🤔

Great service. Prompt delivery and delighted with the coffee maker. Definitely recommend.