Ordered a refurb Mignon Specialite Smart. Arrived within 2 working days. Looks brand new ! An amazing piece of kit. Great service from Katie B. Now I will try their coffee. Highly recommended
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Lisez les avis des autres
I needed a new coffee grinder after having many issues with a DF54 including clogging (fixed with a new chute) and then the adjustment collar getting stuck requiring it to be sawn off. When this happe... Voir plus
L'entreprise a répondu
From time to time products don't work, and when they don't its so reassuring to have fantastic customer service. This was the case with Clumsy Goat when we found a technical fault with our new grind... Voir plus
L'entreprise a répondu
We had an issue with a grinder that stopped working, Clumsy Goat sent a prepaid label for us to return it, it was checked and refund was issued straight away. We decided to buy a different grinder and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're a coffee and equipment supplier based in Lancashire with a passion for speciality coffee! We believe everyone involved in the creation of Clumsy Goat is of equal importance. That’s why we’re genuinely proud to say that all our beans are sourced ethically and sustainably. This helps us to support the industry, the farmers and of course… their goats! In addition to our beans we stock a wide range of domestic and commercial products, with next day delivery available on most of our range. We also offer purchase and lease options for commercial coffee machines, with consulting and training available too. If you have any queries, need help with an order or would like some product advise please don't hesitate to get in touch, we'll be happy to help :)
Coordonnées de contact
Chesterfield House, Lloyd Street, OL12 8AA, Whitworth, Royaume-Uni
- 01706 452 922
- hello@clumsygoat.co.uk
- clumsygoat.co.uk
4,8
Excellent
340 avis
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A répondu à 100 % de ses avis négatifs
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Eureka grinder and Coffee Beans
Ordered a Eureka grinder and some coffee. Excellent fast delivery and response to my queries. Fantastic service!
24 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Mansukh,
Thank you for letting us know that your grinder arrived promptly! We hope you're enjoying your new grinder.
Please don't hesitate to get in touch if you need anything else.
Have a lovely day!
The Clumsy Goat Team.
Great coffee
Great coffee, delivery as described, used them repeatedly around 6 times now, never had an issue.
29 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Paul,
Thank you so much for being a loyal customer! It's great to hear that you've never had an issue.
If we can assist with anything in the future, please let us know.
We hope you have an amazing day!
The Clumsy Goat Team.
This is my second visit
This is my second visit, I bought only 1 bag at first, the coffee was excellent value. So now I have bought 3, of different flavour and aroma. Can not recommend these guys enough. Even thier deals on machines are very reasonable.
28 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Good afternoon,
Thank you so much for your review and return custom! We hope you are enjoying the coffee. If you need anything in the future, we will be happy to help.
We hope you have a fantastic day!
The Clumsy Goat Team.
Iberital Grinder spare part.
I was looking for a part for my old Iberital Grinder. I found Clumsy Goat coffee very helpful, friendly & efficient. Once identifying and confirming the part, it came within 2 days of ordering.
The whole process took less than 1 week.
7 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Steve,
We're so glad that we could assist with finding the parts that you needed and they arrived shortly after.
If we can assist with anything else, please let us know.
Have an amazing day!
The Clumsy Goat Team.
Coffee Grinder mix up
I made an order for a coffee grinder as a present, and paid for the next day delivery, unfortunately, Amazon shipping did not deliver it. I rang customer services and spoke to Rachael, who was extremely helpful and helped me order another to go direct to my son, refunding the cost of the postage and adding a pack of coffee as a gift. She also helped me with the return of the original order when it eventually arrived.
Thank you Rachael, you were very helpful!
21 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Pamela,
Thank you so much for your lovely feedback!
It's great to hear that Rachael was able to assist with getting the mix up resolved for you, but apologies that this happened in the first place. If you need anything else, we will be happy to help.
Have a wonderful day!
The Clumsy Goat Team.
I ordered a white Eureka Mignon…
I ordered a white Eureka Mignon Specialita listed as 'like new, not used', only £19 cheaper than new. It was delivered by Royal Mail to the wrong building and left outside. I reported this to the company and was asked if I knew where it had been left. I had to track it down myself using the approximate location, and the people who received it were kind enough to give it back - very stressful, and not something I’d recommend anyone go through.
When I finally got it, it was well packaged but clearly used, with crusty coffee residue inside and scratches on the metal top near the screws, as if it had been taken apart multiple times.
£30 off a £350 item and a bag of beans wasn’t a fair offer given the condition and the delivery issue, so I returned it for a full refund.
A disappointing experience overall, though the polite customer service and quick refund (3 days after send it back) are why this is 3 stars instead of 1.
7 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Juan,
I'm so sorry that you haven't had the best experience. delivery companies will sometimes try to deliver to a neighbour if the recipient isn't available, but I do apologise that you had some trouble trying to track down where this was.
I would like to apologise for the condition of the grinder, as I am aware that the grinders are tested at the factory, however it seems like this appeared to be more use than the standard testing.
Thank you for your comments regarding our service and quick refund, we're glad that we could reach a resolution for you in the end, but apologies again for the initial issues.
We hope you have a lovely day!
The Clumsy Goat Team.
Excellent customer service
Excellent customer service, great range of products, very competitive pricing
What’s not to like?
16 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Rob,
Thank you for your lovely review! It's great to hear that we delivered excellent customer service, a great range of products and very competitive pricing.
Please don't hesitate to get in touch if you need anything else.
Have an amazing day!
The Clumsy Goat Team.
The Peculator was as advertised and…
The Peculator was as advertised and good quality works great
3 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Barry,
We're so glad to hear that you are happy with your percolator! please let us know if we can assist with anything in the future.
Have a lovely day!
The Clumsy Goat Team.
If Carlsberg made Companies
I don’t know what to say. Extremely keenly priced equipment. With first class service. How on gods earth do they manage it? I’m guessing people come flocking back because of the above. I’m new to this and they’ve been brilliant. Can’t praise them enough, particularly the lovely Kate who helped me when I was making error after error.
12 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Iain,
Thank you so much for leaving such a lovely review! We're so glad that you were happy with our pricing and service. It's great to hear that the error was able to be resolved.
If you need anything else, we will be happy to assist.
Have a wonderful day!
The Clumsy Goat Team.
I bought the decaffeinated coffee and…
I bought the decaffeinated coffee and I’m really pleased with it. It has a really good coffee taste and I’m pleased to go caffeine free. I will definitely be ordering again.
4 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Lizzy,
We're so pleased to hear that you are enjoying the decaffeinated coffee and that you will be ordering from us again!
If we can assist with anything in the future, please let us know.
We hope you have an amazing day!
The Clumsy Goat Team.
Réponse de Clumsy Goat Coffee
Hi Amanda,
Thank you so much for your lovely feedback about delivery and quality!
Please let us know if you need anything else.
Have a fantastic day!
The Clumsy Goat Team.
Excellent Customer Service
Excellent customer service and very competitive pricing.
28 octobre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Good morning,
Thank you so much for your review about our service and pricing! We would be happy to assist should you need anything else.
We hope you have a lovely day!
The Clumsy Goat Team.
Good customer service and product.
Nice kit. Called to check if items fitted Expobar G10. Person who answered call knowledge and helpful. Items arrived quickly.
3 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Calum,
We're so glad that we were able to answer your phone call query! Thank you for taking the time to review your experience.
If you need anything else, please don't hesitate to get in touch.
Have a wonderful day!
The Clumsy Goat Team.
efficiency of Katie B.
The delivery was quick; there was an issue, which was not the fault of Clumsy goat; and the problem was solved, mainly thanks to the efficiency of Katie B. In every communication with Clumsy Goat, she was unfailingly helpful and friendly. A real pleasure to deal with. A really good customer focused person.
3 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi David,
Thank you so much for your lovely feedback! This has been passed on to Katie, who was happy to have resolved the issue for you.
If we can assist with anything in the future, please let us know.
We hope you have a lovely day!
The Clumsy Goat Team.
It's my first time I've ordered a fancy…
It's my first time I've ordered a fancy grinder online. Arrived promptly and I've received a couple of follow up emails regarding the shipping and the product itself. Overall I'm happy with Clumsy Goat, as they've also offered the product cheaper than competitors. I will be a returning customer when I upgrade my Sage espresso machine.
19 octobre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Good morning,
Thank you so much for your lovely review! We're so glad to hear that you will be a returning customer and we hope you are enjoying your new grinder.
If we can assist with anything else, please let us know.
Have a fantastic day!
The Clumsy Goat Team.
Prompt delivery
The web site offers many options for coffee making, I have chosen a small percolator, it was delivered very promptly, and the product is very good. Thank you.
20 octobre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Sig,
Thank you for taking the time to leave your review, we hope you are enjoying using your percolator!
if you need anything else, we will be happy to help.
Have an amazing day!
The Clumsy Goat Team.
Good selection and prices
Purchase a grinder from Clumsy Goat. They had a great selection with good prices. Delivery was quick. I didn't need it but after sales support was offered. Will definitely use again
8 octobre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Steve,
Thank you for your lovely review! We hope you are enjoying using your new grinder and if you need anything else, please let us know.
We hope you have a fantastic day!
The Clumsy Goat Team.
Sevice from the clumsy goat so far
Sevice from the clumsy goat so far
Placed 1st order which was completed and dispatched quickly,however Amazon shipping then proceeded to smash my order on a Saturday morning , so unable to do anything until Monday. I phoned the Clumsy goat and customer services couldn't have been more helpful and efficient and by the time I put the phone down , I had already received an email saying my order had been redone.
Now Internet services for the courier are now down , so I still don't know when I will get my order will be but this is not due to the clumsy goat
20 octobre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Good afternoon,
Thank you so much for your review! We're very sorry about the issues with the courier, but we're glad that we were able to resolve this as quickly as possible for you.
If you need anything in the future, please let us know and we will be happy to help.
Have a lovely day!
The Clumsy Goat Team.
Very happy with our new grinder
Very happy with our new grinder. Excellent service and speedy delivery. Replacement part sent quickly with no quibble and good communication. Thanks
11 octobre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Fiona,
We're so pleased to hear that you are happy with your new grinder! Thank you for letting us know.
If you need anything else in the future, we will be happy to help.
Have an amazing day!
The Clumsy Goat Team.
Excellent products and service
Excellent products and service. Website purchase was easy and delivery really quick with good comms all the way through. Would recommend and use again.
7 octobre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Graham,
Thank you so much for your great feedback on our service and products! It's nice to hear that the website purchase was easy and delivery was quick.
If you need anything else, we will be happy to help.
Have a lovely day!
The Clumsy Goat Team.
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