I needed a new coffee grinder after having many issues with a DF54 including clogging (fixed with a new chute) and then the adjustment collar getting stuck requiring it to be sawn off. When this happe... Voir plus
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Lisez les avis des autres
From time to time products don't work, and when they don't its so reassuring to have fantastic customer service. This was the case with Clumsy Goat when we found a technical fault with our new grind... Voir plus
L'entreprise a répondu
We had an issue with a grinder that stopped working, Clumsy Goat sent a prepaid label for us to return it, it was checked and refund was issued straight away. We decided to buy a different grinder and... Voir plus
L'entreprise a répondu
While the package was late (Thanks FEDEX), Clumsy Goat couldn’t have been more helpful in ensuring that the delivery happened. Well done Katie B!
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're a coffee and equipment supplier based in Lancashire with a passion for speciality coffee! We believe everyone involved in the creation of Clumsy Goat is of equal importance. That’s why we’re genuinely proud to say that all our beans are sourced ethically and sustainably. This helps us to support the industry, the farmers and of course… their goats! In addition to our beans we stock a wide range of domestic and commercial products, with next day delivery available on most of our range. We also offer purchase and lease options for commercial coffee machines, with consulting and training available too. If you have any queries, need help with an order or would like some product advise please don't hesitate to get in touch, we'll be happy to help :)
Coordonnées de contact
Chesterfield House, Lloyd Street, OL12 8AA, Whitworth, Royaume-Uni
- 01706 452 922
- hello@clumsygoat.co.uk
- clumsygoat.co.uk
4,8
Excellent
339 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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After care service has been great
After care service has been great , I've had a couple of issues (not Clumsy Goats fault) which have been promptly replied to , at no stage have I felt like I've been left waiting and at all times felt confident the issues would be resolved . Thank you
2 janvier 2026
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Peter,
Thank you for your lovely feedback! It's great to hear that we promptly replied to the issues that cropped up.
Please let us know if we can assist with anything else.
Have an amazing day!
The Clumsy Goat Team.
Fantastic customer service
Just after my I’d placed an order for a grinder I noticed it had gone into a Boxing Day sale. I phoned them up and without hesitation they refunded the difference so I got it for the sale price too. Great customer service in my eyes, I will use them again the future for sure!
18 décembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Rob,
Thank you so much for taking the time to leave your review! We're glad that we were able to assist with the price correction for your grinder and we hope you are enjoying using it.
If you need anything else, please just let us know.
Have a lovely day!
The Clumsy Goat Team.
Simple and quick experience
Had exactly what I was looking for when many other places were sold out of the same product and the delivery was nice and prompt!
16 décembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Sabrina,
Thank you so much for leaving your review! We're so pleased that we had what you were looking for and could deliver promptly.
We will be happy to help if you need anything in the future.
We hope you have an amazing day!
The Clumsy Goat Team.
Clumsy Goat saved the day
Clumsy Goat saved the day. I originally ordered from a different company, for a Christmas present, which never arrived. Clumsy goat 🐐 had my order delivered quickly in time for Christmas. Lovely packaging and quality product.
23 décembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Good morning,
It's great to hear that we could assist with getting the Christmas present delivered in time! We hope the recipient is happy with it.
If you need anything in the future, please let us know.
Have a fantastic day!
The Clumsy Goat Team.
Amazing coffee
Amazing coffee , Amal customer service and amazing delivery. Can’t fault anything…
Coffee also amazing will definitely be ordering again
25 décembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Jennifer,
Thank you so much for your lovely review about our coffee, customer service and delivery!
Please don't hesitate to get in touch if we can assist with anything else.
Have a wonderful day!
The Clumsy Goat Team.
Eureka Mignon Oro single dose order
Ordered the Eureka Mignon Oro which arrived within 4 days by DHL.
Also ordered their coffee.
The quick delivery to Northern Ireland was appreciated.
Will deal with Clumsy Giat again.
15 décembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Colin,
We hope you are enjoying your new grinder along with our coffee! We're glad that everything arrived quickly for you.
We will be happy to help if you need anything else.
We hope you have a lovely day!
The Clumsy Goat Team.
Site easy to navigate
Site easy to navigate, found exactly what I was looking for service and delivery was excellent - definitely would recommend this company
23 décembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Philippa,
We're so glad to hear that you found the site easy to navigate and you found what you were looking for!
If you need anything else, please let us know.
Have an amazing day!
The Clumsy Goat Team.
Eureka Mignon zero Low…
Purchased Eureka Mignon zero Low retention grinder to replace my old and inconsistent grinder. Good price and delivered well packaged from supplier. Early days but this is a vast improvement over my old grinder.
10 décembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Kevin,
We're so pleased to hear that you are enjoying your new Eureka Zero grinder! If we can assist with anything in the future, please let us know.
Have a wonderful day!
The Clumsy Goat Team.
What a great company
What a great company, customer service is perfect. Friendly, polite, informative I am very happy to recommend them.
22 décembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Stuart,
Thank you for your lovely feedback about our company and customer service! It's so great to hear that you would recommend us.
If you need anything else, we will be happy to help.
We hope you have a wonderful day!
The Clumsy Goat Team.
Delivered on time
Delivered on time, very good customer service, great coffee machine
20 décembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Dragomir,
We're so glad that your order was delivered on time and you are enjoying your new coffee machine! Thank you for letting us know that you experienced great customer service.
If you need anything in the future, please let us know.
Have an amazing day!
The Clumsy Goat Team.
Great customer service and coffee
Great customer service.
I only tried the Peruvian coffee and it’s very good.
I placed an order for another bag.
15 décembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Good afternoon,
It's great to hear that you are enjoying our Peruvian coffee! Thank you for letting us know and if you need anything else, we are happy to help.
We hope you have a lovely day!
The Clumsy Goat Team.
All good - well recommended
Service was excellent with fine, well reviewed product and decent price. Delivery well organised with good communication throughout and superb, careful packaging.
2 décembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Paul,
Thank you for your great review about our service, products and price! We're so glad the delivery was well organised with good communication.
If you have any queries, please don't hesitate to get in touch.
Have a fantastic day!
The Clumsy Goat Team.
Rancillio Silvia Pro-X 'ellent!
My trusty Rancillio Silvia machine finally came to its end after twelve years of daily domestic service. I decided, after searching numerous sites to buy the Silvia Pro1-X from Clumsy Goat. Their prices were more than competitive and previous reviews, superb.
I ordered and sure enough my new machine arrived to me in Wiltshire the next day! Follow up service is is great. Just what you expect I guess...but rarely get from others!
I will be buying beans and accessories as and when needed from Clumsy Goat..( interesting name!)
A very pleased Tim in Malmesbury😀
P.s Merry Christmas one ; all.
8 décembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Tim,
Thank you so much for taking the time to leave such a lovely review! We're really glad we could help with supplying you with a new coffee machine. Whenever you are ready to purchase your extras, we will be happy to assist.
Have a lovely day and Merry Christmas!
The Clumsy Goat Team.
my favourite chai
Discovered that my favourite chai at my favourite cafe in the Chantries was coming from you . I ordered and received the Chai in no time. Super happy that I get to now enjoy it from home and it will be a present for my mum and daughter who are crazy about it too !!
21 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Laurence,
It's great to hear that we are able to supply you with your favourite chai! We hope your family also enjoys it and if we can help with anything in the future, please let us know.
We hope you have a fantastic day!
The Clumsy Goat Team.
Delivered quickly, great price
Delivered quickly, at the best price I could find. Can't think of anything to make it better.
20 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Michael,
We're so glad we were the best price you could find and you took delivery quickly! If you need anything else, please let us know.
Have a lovely day!
The Clumsy Goat Team.
Great range of products, competitive pricing but above all great customer service!
Great range of products, competitive pricing but above all great customer service!
We bought a Sage barista machine from Clumsy Goat coffee just over a year ago, the machine has since incurred a fault and Sage were elusive and avoidant over email regarding honouring the warranty.
We emailed Clumsy Goat to ask if they could help us reach Sage and they couldn’t do enough to help!
I highly recommend them. We will not be purchasing another Sage but we will definitely purchase our next barista machine from Clumsy Goat when we are due an upgrade- Thank you!
15 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Chess,
Thank you so much for your lovely feedback on our range, pricing and customer service!
We're so glad that we were able to assist with the issue with your Sage machine. Whenever you are ready to upgrade, we will be more than happy to help.
Have an amazing day!
The Clumsy Goat Team.
A+ Customer Service
Awesome customer service as i changed my mind about the grinder i had ordered & they allowed me to return & upgrade. When it arrives all the Eureka items are superbly packaged & the grinder feels so well made & solid. Definitely the go to place for every home Barista & it all feels like money well spent.
2 décembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi John,
We're so glad that we could assist with your exchange! We hope you are enjoying your new grinder and if there is anything else you need, please let us know.
Have a wonderful day!
The Clumsy Goat Team.
Easy ordering and shipping
Easy ordering and shipping. Delightful product.
25 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Caroline,
We're so glad that you found the ordering process easy! If you need anything else, please don't hesitate to get in touch.
Have a lovely day!
The Clumsy Goat Team.
Very easy to deal with
Very easy to deal with. It's a small company worthy of support. You deal with real people who are enthusiastic about what they do and want to help. The prices are very competetive and service is prompt.
18 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Good afternoon,
Thank you so much for your lovely review! We're so glad that you can sense our enthusiasm. We are always happy to help if you ever need anything else.
Have a fantastic day!
The Clumsy Goat Team.
Eureka grinder and Coffee Beans
Ordered a Eureka grinder and some coffee. Excellent fast delivery and response to my queries. Fantastic service!
24 novembre 2025
Avis spontané
Réponse de Clumsy Goat Coffee
Hi Mansukh,
Thank you for letting us know that your grinder arrived promptly! We hope you're enjoying your new grinder.
Please don't hesitate to get in touch if you need anything else.
Have a lovely day!
The Clumsy Goat Team.
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