Cobia Accounting Avis 

216
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Delighted with the service received from Cobia. Great availability. Phones answered directly, no frustrating call waiting. You get a dedicated Accountant but they are also backed up by a team when on... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very good service from Cobia. They are reliable, dependable, quick with queries, patient with tech change requests and even more so with European Data protection agreements. A great partner for every... Voir plus

Noté 5 sur 5 étoiles

Saqib and the team at Cobia have been nothing short of excellent over the last couple of years. Saqib managed my Ltd company accounts and also helped me shut down the ltd company. Will definitely be r... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My account manager at Cobia lets me run my business while she tells me when I need to pay tax and when I can pay myself. Expenses and bank statements are handled through their online software. Anyone... Voir plus

À propos de l'entreprise

  1. Cabinet d'expertise comptable

Écrit par l'entreprise

Since 2008, Cobia Accounting has been helping individuals and new businesses reach their full potential by setting up their limited companies and providing a range of accounting services. Our professional and experienced team provide accounting and tax planning services for contractors, freelancers, self-employed individuals, startups and small businesses. We take care of accounts and returns for a fixed monthly rate that includes access to award-winning online accounting software, allowing us to support clients throughout the UK.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

216 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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4,9

Tous les avis

(216)

4 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Cobia's team understands the business…

Cobia's team understand the business needs very well. I had to file accounts and tax return last minute and they provided me with very professional and speedy service. Thank you Imran and Sam. I highly recommend their expertise!

31 décembre 2019
Avis spontané
Noté 5 sur 5 étoiles

We have been using Cobia for over 3…

We have been using Cobia for over 3 years to provide our payroll functionality. We find them extremely helpful and knowledgeable. Nothing is ever too much trouble and they are very flexible when it comes to deadlines, as always in business nothing ever runs smoothly, and they adapt to assist us at every opportunity. Our main point of contact is Michael Moss and the service he provides is second to none. Highly recommended.
We have been approached by many companies over the years offering the same service at a reduced cost, however we stay with Cobia as we have a very strong relationship and have faith that everything is done first time correctly, that you cannot put a price on.

21 novembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Very good service from Cobia

Very good service from Cobia. They are reliable, dependable, quick with queries, patient with tech change requests and even more so with European Data protection agreements. A great partner for every HR Manager. Special thanks to Saqib Hanif who has helped me numerous times to get things done for my company.

20 novembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Review

In the past, a few glitches, but recently the service has been excellent.

13 novembre 2019
Avis spontané
Noté 2 sur 5 étoiles

Poor service and slow communication

I was with Cobia since April and initially I was impressed with a great friendly sales call promising all my needs would be met and that I would be assigned my own accountant.

After a very short time, I realised things such as Payroll and pension submissions were missed. As well as this, I was constantly noticing mistakes with book-keeping which most business owners would probably miss.

When waiting for my assigned accountant to get back to me on important issues, I would not hear anything for weeks, only to chase and find out he's on annual leave without anyone taking over my enquiries in his absence.

I had given them an opportunity to rectify things after I highlighted some initial mistakes and they promised to improve but things just carried on as they were, so ultimately I had to move to a new accountant.

The move was also painful as my new accountant had to gain professional clearance from Cobia and this also took several weeks to gather all the information needed from Cobia.

I have wasted an awful lot of time with this company and would not recommend them to anybody. It's a shame as they seem to be a nice bunch of people but the service received has been abysmal.

12 novembre 2019
Avis spontané
Noté 1 sur 5 étoiles

Signed up because reviews, now think they bought them

After engagement in October it is now January and they have taken the money, told me they cannot complete accounts due to a missing YE statement "but would check with his manager" I can't believe a missing document is an unusual case and I'm pretty certain this could have been obtained from HMRC if essential

They have completed accounts for the "easy" non VAT, Non PAYE property company, though that took 6 weeks but now I in the mids of a financial application for said company I am reasonably certain the turnover figures are incorrect and I will need to arrange a correction.

Even before this - they needed constant chasing. Compentent perhaps for the most basic of accounts lots of sales comms with "do this now or it will cost you more later...if that's not a red flag i shouldn't have ignored...) , little update on the actual work makes it feel l ike nothing is being done. Perhaps overloaded victims of their own sucesss

12 novembre 2019
Avis spontané
Logo de Cobia Accounting

Réponse de Cobia Accounting

Thanks for taking the time to leave us further feedback Claire.

First of all all of the reviews left by our customers are genuine so I would like to make that clear.

In relation to your missing YE statement, your accountant has gone above and beyond what he is engaged to do by directly contacting your previous accountant for the information that is required. Please note that you are not on one of our monthly packages but have paid for you accounts to be submitted and complete, the price we have charged you is based on you providing us with all of the information required, so again it is disappointing to read such a negative review given that we have not been provided with this and are chasing on your behalf.

I have asked your accountant to give you a call today to help with this but please note that the most efficient way for him to help you would be to contact him directly with these queries as opposed to leaving your feedback here before giving us the opportunity to assist.

Kind regards,

Mike Froom
Group Operations Manager

Noté 1 sur 5 étoiles

I was looking for an accountant that…

I was looking for an accountant that would be interested in helping me. If I could do my accounts I would. I've been with Cobia for over a year now and I'm not getting any kind of service. No communication, It's quite frustrating as I don't have the time to chase. I know I'm not as proactive with providing information but they do not even get back to you on simple tasks and requests.

The last conversation I had they were too busy and too short-staffed.
Very disappointing with the service. I even said if I need to pay more to get stuff done I would and still nothing...

27 octobre 2019
Avis spontané
Logo de Cobia Accounting

Réponse de Cobia Accounting

Hi Paul,

Sorry to read about your experience, this is most unusual. Unfortunately I am unable to identify you through the details you have provided on the review. If you could kindly email your contact details at michael.froom@cobiaaccounting.co.uk then I would love to get in touch to discuss this in more detail and rectify any issues that you have been having.

Kind regards,

Mike Froom
Group Operations Manager

Noté 5 sur 5 étoiles

Great service

Great service - Theresa Appiah is always on the end of the phone and happy to answer any of my questions quickly and efficiently.

6 septembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Cobia is an extremely efficient

Cobia is an extremely efficient, effective outsourcing payroll solution. We have worked with the team for over two years now, the team are polite, competent and reliable.
We would openly recommend Cobia to anyone wanting to outsource their company payroll.

7 août 2019
Avis spontané

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