I saw the sparkly pants on insta and fell in love with them, I was going to a wedding reception and thought that they would be perfect so ordered them without realising they were on pre-order. After 2... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Amazing company..I bought some sequinned trousers for Ibiza and they were amazing when they arrived..I had outstanding customer service and delivery..and the quality of the trousers were amazing..beau... Voir plus
L'entreprise a répondu
Coco Boo Loves is by far the most professional online shop I have EVER come across. Their styles are absolutely unbelievable and the quality of their clothes is next to none. The team is incredib... Voir plus
L'entreprise a répondu
Expensive items, terrible quality, no customer service. The items advertised are not what are received. Be very careful when looking via Instagram. Not a professional business at all. Be very car... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Coco Boo Loves offering the coolest styles for the coolest babes and yep that's you. We want you to be part of our Coco family and take on the fashion world one awesome outift at a time :)
Coordonnées de contact
Cocobooloves.com, Floor 1, 14a Horton Street, HX1 1PU, Halifax, Royaume-Uni
- info@cocobooloves.com
- cocobooloves.com
4,0
Bien
220 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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clothes are not true to size
clothes are not true to size
Taking too long to process a refund
27 décembre 2023
Réponse de COCO BOO LOVES
Hi Mark, thank you for taking the time to leave us a review. It's a shame to hear that one of our styles wasn't suitable for you. We do have a returns policy in the event that any items are not quite right.
We can see from your account that we received and acknowledged your returned order on 8 January and today is 12 January. We kindly ask to allow up to 14 working days for refunds to be processed, however this is only the maximum time we ask to allow. Refunds are processed quicker.
Kindest regards
Team CBL
Lovely quality
27 décembre 2023
Réponse de COCO BOO LOVES
Hi Katie, thank you so much for taking the time to leave us a 5* review, it really means the world to us. We can't wait to welcome you again. Much love, Team CBL :) x
Always 5 star service from start to…
Always 5 star service from start to finish. Clothing is of great quality and looks fab on. The one time I had to send an item of clothing back the service was great and even got an apology email, which I’ve never experienced before. Will continue to order from here love the clothes.
27 décembre 2023
Réponse de COCO BOO LOVES
Hi Lynsey, thank you so much for taking the time to leave us such a lovely 5* review. It really does the mean the world to us and we can't wait to welcome you again. Much love, Team CBL :) x
Great products
Great products, communication and delivery time - really does feel like a lovely family ran business
30 octobre 2023
Réponse de COCO BOO LOVES
Hi Sarah, thank you so much for taking the time to leave us such a lovely 5* review. It really means the world to us. Much love, Team CBL :) x
Excellent clothing company
This is an amazing independent company beautiful clothes very different - fantastic customer service and quick delivery - highly recommended
29 août 2023
Réponse de COCO BOO LOVES
Hi Julie, thank you so much for taking the time to leave us such a wonderful 5* review. Your feedback really means the world to us and we can't wait to welcome you again. Much love, Team CBL :)
Love Coco Boo Loves
Without fail, always happy with my purchases. Great quality, reasonable price. Speedy deliveries & great care and attention with the packaging. Look forward to receiving my treats every time.
28 août 2023
Réponse de COCO BOO LOVES
Hi Vic, thank you so much for taking the time to leave us such a wonderful 5* review. Your feedback really means the world to us and we can't wait to welcome you again. Much love, Team CBL :)
Great at Coco Boo
Easy to navigate website, good communication from placing order to being ready for collection, I've ordered several items and never been disappointed with the service and quality of goods, nicely packaged.
28 août 2023
Réponse de COCO BOO LOVES
Hi Diane, thank you so much for taking the time to leave us such a wonderful 5* review. We work hard to ensure that the service we provide is as great as the product, so to receive your review means the world to us. Much love, Team CBL
Loved my outfit!
25 août 2023
Réponse de COCO BOO LOVES
Hi Lisa, thank you so much for taking the time to leave us a 5* review. It really means the world to us. We're so pleased that you love your outfit and we can't wait to welcome you again. Love, Team CBL :) x
The worst place to ever spend your…
The worst place to ever spend your money on.
The worst customer service too. Please don’t waste your time on this terrible company.
Literally took over $100 from me and won’t give it back even after i returned it MONTHS AGO!
21 août 2023
Avis spontané
Cannot recommend CBL highly enough
Cannot recommend CBL highly enough. Their customer service is incredible, from the packaging and fast delivery to their customer care correspondence. More importantly, though, their garments are heaven; beautiful, great quality and exciting. CBL are a rare gem among the crowd of trend-echoing fast fashion clothing companies the internet is inundated with. So excited to see more from them in the future.
10 août 2023
Avis spontané
Great items purchased didn’t suit me…
Great items purchased didn’t suit me unfortunately but item arrived quickly and will definitely order again
26 juillet 2023
Réponse de COCO BOO LOVES
Hi Stephanie, thank you so much for taking the time to leave us a 5* star review. It really means the world to us. We can't wait to welcome you again. Much love, Team CBL :) x
Réponse de COCO BOO LOVES
Hi Leander, thank you so much for taking the time to leave us a 5* star review. It means the world to us. We're pleased that you love your 2 piece and can't wait to welcome you again. Much love, Teal CBL :) x
Easy to collect from the shop
25 juillet 2023
Réponse de COCO BOO LOVES
Hi Alison thank you so much for taking the time to leave us a 5* star review. It means the world to us. We're pleased that you find shopping with us so easy and we can't wait to welcome you again. Much love, Team CBL :) x
When my dress arrived one of the…
When my dress arrived one of the elastics in one of the Sleeves was broken and I needed the dress for a party the day after it arrived. That is why I paid for next day delivery so couldn’t return the dress as I had to repair it as I had nothing else to wear for the party.
23 juillet 2023
Réponse de COCO BOO LOVES
Hey Naryann,
Thank you so much for taking the time to review. I'm sorry to hear your dress arrived in a less than perfect condition.
In the unlikely event that this may happen, we always ask you contact us immediately (upon receipt of the item) and that the item be returned back to us. We will always cover these costs, unworn and still with tags. We will always work with customers to rectify any issues upon receipt of orders. Unfortunately, as you didn't reach out to us we haven't been able to help and this is the first correspondence we have received in relation to this.
The CBL Team x
Réponse de COCO BOO LOVES
Hi Lucy,
Thank you so much for taking the time to review.
Thank you for the 5 stars. We work so hard behind the scenes to offer the best that we possibly can and receiving reviews like this means the world to us.
Welcome to the gang.
The CBL team x
Réponse de COCO BOO LOVES
Hey Audrey,
Thank you so much for taking the time to review.
We’re so pleased you love your purchase, this really means the world to us.
We’re so happy you’ve found us.
Welcome to the gang 💓
The CBL Team
Poor quality tshirts and even poorer customer service!
I ordered two band logo tshirts very poor quality for the price. Worn once and washed once and they look 5 years old! Emailed customer services......no reply!
3 juillet 2023
Avis spontané
Réponse de COCO BOO LOVES
Hi Kim, thank you so much for taking the time to leave us a 5* review. It means the world to us and we can't wait to welcome you again. Much love, Team CBL :) x
Order #77733 ORDER NEARLY A MONTH AGO
Order #77733 ORDER NEARLY A MONTH AGO, SENT BACK WEEKS AGO AND STILL NO REFUND, I USE TO SPEND ALOT OF MONEY HERE, I LIKED THE CLOTHES, BUT IT SEEMS THEY ARE NOW GETTING LIKE SOME SHAM OF SHOPS ONLINE, BY KEEPING MONEY AND NOT REFUNDING FOR WEEKS, I TRY AN SUPPORT SMALL LOCAL BUSINESS BUT HAVING TO WAIT WEEKS FOR REFUND IS NOT SOMETHING I LOOK FOR, DONT ORDER IF YOU DONT WANT TO KEEP THE CLOTHERS, SEND MY REFUND ASAP ,
3 juillet 2023
Avis spontané
Réponse de COCO BOO LOVES
Hey Janine,
Thank you so much for reaching out.
We have replied to all your emails sent over the weekend in relation to this. I hope our responses have been received. We ask to allow 14 working days for refunds to hit your account. The return was received on the 22nd June, today is the 3rd July so this is just over a week ago, as we ask to allow up to 14 working days we are still well within the timeframe and we always work within this allocated time. In fact refunds are actually processed much quicker. We are a small family run business, we are not a 'sham' we treat all our customers fairly, kindly and like our friends. We have a returns policy in place which we make very clear prior to purchase, also once the return is received an email is sent that also explains the process and we respond to any email enquiries sent promptly. We are very very transparent. Many online retailers as to allow 14 working days as this is industry standard however we work well within this and all refunds are actioned asap. Please rest assured you refund will also fall within this time.
Thank You so much x
Super disappointed !!
Super disappointed !!! Send me a return from a other customer as my delivery and let me pay to return it back before I would be send my already payed parcel. Poor poor poor
25 juin 2023
Réponse de COCO BOO LOVES
Hey Dani,
Thank you for taking the time to review.
I'm so disappointed to see this 1* review :( I feel that our team did absolutely everything they could to help you with this. It seems that you was accidentally sent a wrong order which was completely our fault and done in absolute error. As soon as you notified us we did our everything to try and rectify this and of course offered to reimburse you the cost of return which was £8.95. I do honestly believe our team did everything to rectify this situation as promptly and efficiently as they could.
I'm so sorry you still feel dissatisfied. It's a real shame.
Thank you,
The CBL team x
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