I saw the sparkly pants on insta and fell in love with them, I was going to a wedding reception and thought that they would be perfect so ordered them without realising they were on pre-order. After 2... Voir plus
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Lisez les avis des autres
Amazing company..I bought some sequinned trousers for Ibiza and they were amazing when they arrived..I had outstanding customer service and delivery..and the quality of the trousers were amazing..beau... Voir plus
L'entreprise a répondu
Coco Boo Loves is by far the most professional online shop I have EVER come across. Their styles are absolutely unbelievable and the quality of their clothes is next to none. The team is incredib... Voir plus
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Expensive items, terrible quality, no customer service. The items advertised are not what are received. Be very careful when looking via Instagram. Not a professional business at all. Be very car... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Coco Boo Loves offering the coolest styles for the coolest babes and yep that's you. We want you to be part of our Coco family and take on the fashion world one awesome outift at a time :)
Coordonnées de contact
Cocobooloves.com, Floor 1, 14a Horton Street, HX1 1PU, Halifax, Royaume-Uni
- info@cocobooloves.com
- cocobooloves.com
4,0
Bien
220 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Not good
Looks different than turn I’m up very dissapointed must be for large ladies quality very good but the fit noooo
31 octobre 2022
Réponse de COCO BOO LOVES
Hi Jana, it's a shame to hear this. The sizing available on the website is true to size and the feedback on these styles so far has been really positive. You are welcome to return any items if they are unsuitable with tags intact. Kind regards, Team CBL
beautiful high quality dress
Such a beautiful dress. Lovely thick material which shows the quality.
Fun, sexy but also a little camp the perfect way to stand out.
Really impressed they even wrote my name on the delivery note!
Will be buying again and again!
29 octobre 2022
Réponse de COCO BOO LOVES
Hi Nicole, thank you so much for purchasing a dress from Cocobooluxe, our new line of luxury and unique pieces. Thank you so much for leaving such lovely feedback. We really appreciate you and can't wait to welcome you again x
I loved the dress but it fell apart
I loved the dress but after just 1 wear the stitching fell apart. I am size 14 and dress was a large so not stretched!! I asked for a partial refund or a new dress but they refused and asked me to send it back so they could sew it up and send it back. I can sew it up but that's not the point. Very disappointed in the company! On reading other reviews it seems I'm not the first to experience this and their replies always seem to blame the customer. Mine was FAULTY not up to trading standards, small company or not!!!
** update** they do not know as I don't know if the dress was faulty on delivery as I didn't check it and shouldn't have to!!!!! I am not going to pay to send it back and for the company to get a needle and cotton when the rest might fall apart too. The company need to start taking responsibility
25 octobre 2022
Avis spontané
Réponse de COCO BOO LOVES
Hi Alison,
Thank you so much for reaching out.
I'm sorry you disagree with the outcome. The dress was sent out in a perfect condition without any defects and the defects only occurred after the dress has been worn and washed. As the item wasn't shipped out with a manufacturing defect we offered to take a look over the garment and offered to repair as a goodwill gesture if necessary. In this instance we do feel we have done everything we can to help resolve this matter. We always do our everything to try and resolve any issues. Unfortunately we are unable to accept returns on items that have been worn and washed.
Thank you so much,
Jo @ CBL
Clothes r fab quality 💕💕💕
11 octobre 2022
Réponse de COCO BOO LOVES
Hi Shireen, thank you so much for taking the time to leave us a 5* star review. This really does mean the world to us. We love hearing from our customers and love hearing such positive feedback. Thank you again, Team CBL x
Beautiful I love everything I have ever…
Beautiful I love everything I have ever got off of you guys
10 octobre 2022
Réponse de COCO BOO LOVES
Hi Georgia, thank you so much for taking the time to leave us a 5* star review. This really does mean the world to us. We love hearing from our customers and love hearing such positive feedback. Thank you again, Team CBL x
As always fab item
10 octobre 2022
Réponse de COCO BOO LOVES
Hi Hannah, thank you so much for taking the time to leave us a 5* star review. This really does mean the world to us. We love hearing from our customers and love hearing such positive feedback. Thank you again, Team CBL x
Réponse de COCO BOO LOVES
Hi Katie, thank you so much for taking the time to leave us a 5* star review. This really does mean the world to us. We love hearing from our customers and love hearing such positive feedback. Thank you again, Team CBL x
Réponse de COCO BOO LOVES
Hi Jayne, thank you so much for taking the time to leave us a 5* star review. This really does mean the world to us. We love hearing from our customers and love hearing such positive feedback. Thank you again, Team CBL x
Haven’t received my parcel yet and paid…
Haven’t received my parcel yet and paid £9.95 for Saturday delivery which was last Saturday.
I actually did email yous directly and haven’t received a response and I also don’t have a card with the attempt delivery on it so therefore I didn’t know of the delivery attempt.
2 septembre 2022
Réponse de COCO BOO LOVES
Hi Jolene, it's a real shame that you have left us a 1 star review without contacting us in the first instance as we could've helped you and shed more light on this situation. We are not at fault for this delay.
On Friday when you placed an order there was a Royal Mail national strike meaning that no parcels could be collected or delivered. This was covered on national news, social media and our website. It was made clear that delays would be inevitable. We actually went above and beyond in this case, because you paid for Saturday delivery, we made a visit to our local post office in person with your parcel because we knew that Royal Mail wouldn't be collecting from us on the Friday. We hoped that by doing this, it may have at least had a chance of reaching you. Unfortunately, the parcel didn't arrive as we anticipated. Despite our best efforts, this was beyond our control.
We have tracked your parcel (the tracking number has now been sent to you via email to see for yourself) and it shows that Royal Mail did attempt to deliver your parcel on the next available date which was Monday 29th August. There was nobody at home to receive the parcel.
Taking all of the above information into account, and considering we went above and beyond what was required of us, we believe that the 1 star review is most unfair. This situation could've easily been explained to you and we'd have happily helped had you given us the chance.
Please can you explain why a 1 star review for our small business is justified based on our email to you and our Trust Pilot response?
Kind regards
Team CBL
Edited: We never received any previous emails or communication from you as already proven.
Réponse de COCO BOO LOVES
Hi Tracey, Thank you so much for taking the time to leave us a 5* star review. This really does mean the world to us. We love hearing from our customers and love hearing such positive feedback. Thank you again, Team CBL x
Réponse de COCO BOO LOVES
Hi Vikki,
Thank you so much for taking the time to leave us a 5* star review. This really does mean the world to us. We love hearing from our customers and love hearing such positive feedback.
Thank you again,
Mel @ CBL
x
So happy I found this store online..I…
So happy I found this store online..I love the clothes they have.
So happy with my purchase, clothes are great as is the quality of them.
Communication and delivery is great too, thank you 😊
1 août 2022
Réponse de COCO BOO LOVES
Hi Chelsey, Thank you so much for leaving a lovely review. We're so pleased that you've found us and that love your new pieces. We can't wait to see your name again. Much love, Team CBL x
Beautiful dress and top BUT
Beautiful dress and top, but my dress had a hole in the seam very disappointing!
11 juillet 2022
Réponse de COCO BOO LOVES
Hey Nikita,
Thank you for taking the time to leave this review. It's such a shame you had to leave us only 2 stars :( Please know that you can absolutely reach out to us with any order issues and we will do our everything to resolve them. We would so much rather hear from you and make sure you're happy than hear of your dissapointment via this method. Please do reach out to our customer service team who will do their utmost to help.
Lots of Love
Jo @ CBL
x
False advertisement pictures especially…
False advertisement pictures especially with sizes. I ordered the blondie t shirt which states size 6-18 expecting it to come like the t shirt dress on their picture and it hasn’t. I don’t know how it would fit a size 18?! I’m only a 10 and it’s still short on me.Wish I read their reviews first before purchasing.
9 juillet 2022
Avis spontané
Réponse de COCO BOO LOVES
Hey Saisha,
Thank you so much for taking the time to leave us feedback, we always read our reviews and take everything that is said on board. It's a real shame you've been left dissatisfied with our service and I hope my response can help to rectify your concerns.
Of course we appreciate that sizing can be difficult in terms of ordering online, that's why we always try and offer as much information as we possibly can, on the item description on the website and all our social media channels. We're also always available to answer any sizing/fit queries any customer may have prior to purchase as we gather lots of feedback from our customers who have been able to try on in our store and we personally try things on ourselves.
In relation to our band tee's we always try and offer our tee's in a more relaxed slouch fit, as the feedback we've received from years of selling them, that's how people prefer them to fit. The blondie tee is suitable for sizes 6/8 to 12/14 and although our model wears it as a dress this isn't specifically a tee dress style and this is just a recommendation.
We're really proud of our great review history as a whole. As a small family run business we try and do our utmost to make our customers happy and I do feel our reviews reflect this.
Again i'm so sorry you haven't been happy with our service and we will take your comments on board to do better in future.
Lots of Coco Love
Jo @ CBL
Réponse de COCO BOO LOVES
Hi Dawn, Thank you so much for leaving a lovely review. We're so pleased that you love your new dress and can't wait to see your name again. Much love, Team CBL x
Réponse de COCO BOO LOVES
Hi Natalie, Thank you so much for sharing such a lovely review. We're so happy to hear that you love what we do. Much love, Team CBL :) xx
Playsuit of dreams
I recently purchased a playsuit, this was the first item I’ve purchased from you, but I’m so happy with it. Will definitely be purchasing again soon!
4 juillet 2022
Réponse de COCO BOO LOVES
Hi Kelly, Thank you so much for taking the time to leave us such a lovely review. We take all feedback on board and it really does mean the world to us when people love what we do :) Love, Team CBL xx
Fantastic 5*
Have ordered a few items from Coco boo and the quality is outstanding, the sizing is great and the delivery is super fast, I also love they send an email thanking for another purchase, its nice little gesture!
1 juillet 2022
Réponse de COCO BOO LOVES
Hi Lynsey, Thank you so much for taking the time to leave us such a lovely review. We take all feedback on board and it really does mean the world to us when people love what we do :) Love, Team CBL xx
Really pleased!
Received my two Fitbit Versa 3 straps today and they’re perfect! Really good quality and arrived really quickly!
They’re better quality than the ones Fitbit sell.
21 juin 2022
Avis spontané
Love love love this shop
Love love love this shop! Really good quality garments 5* highly recommended! This shop is such a vibe!! Unique love it
13 juin 2022
Avis spontané
Réponse de COCO BOO LOVES
Hi Jennifer, Thank you so much for taking the time to leave us such a lovely review. We take all feedback on board and it really does mean the world to us when people love what we do :) Love, Team CBL xx
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