cocorepublic.com.au Avis 

ASPEN leather Sofa is the most overpriced, uncomfortable couch ever.
Don't waste your money.
Wish someone had said that to us before purchasing.

Bought a sofa which we waited over six months for delivery. One of the upholstery seams on the seat failed within four weeks. We notified Coco Republic nearly two months ago and are yet to have anyone inspect the failure to see if it can be repaired.

Slow delivery. Clearly poor quality product. Absolutely dreadful customer service. Avoid.

Due to the terrible device and delivery of my sofa they offered me a refund for the delivery costs. I was told 5 business days and still now waiting!! It’s been over 10 days! Buyer beware of the customer service issue this company has. You can never get hold of anyone!

Purchased two rugs at their outlet store during a sale. Waited two weeks for delivery only to receive one. After calling three times a day for over a week we were told they couldn’t find our rug. Beyond disappointed!!!

Great service from Cocorepublic Balgowlah. Delivery on time and very easy tracking system. Emma and Killian very knowledgeable and helpful. Such a lovely store to visit

Same as all the other reviewed and complaints. Stores are fab, helpful staff and amazing furniture. Delivery dates are completely false and customer service is non existent. Furniture has arrived to the warehouse two weeks ago. Promised multiple times for a call to arrange delivery, which doesn’t happen. Takes hours to get through to customer service only to be told nothing new… just to wait. The logistics behind this company are shockingly bad. Customer service is terrible.

We had placed an order for a bed, Bedside table, dresser and other things through Canberra Store.
The bed is the Savoy 4 poster bed. The sales girl who was serving us, was not sure whether the bed can be dismantled fully. We explained to he that out bedroom is on the first floor and we won't be able to take it upstairs without dismantling. She went and spoke to her manager for the day and we were reassured that it can be definitely dismantled.
We paid 15K for everything and placed an order.

However when the delivery person comes, he tells us that it cannot be dismantled and no way he can get it to the first floor without damaging the walls. We spoke to the store manager on the day and sent everything back.

I called the store to check whats the next step. She informed me that they will arrange a refund but deduct 20% of the payments as per their policy.

I tried to explain her that we bought the bed only after we were reassured that it can be dismantled, which was clearly a wrong information given to us

We’ve had a pretty poor experience with Coco Republic after purchasing the Jamesport 4 seat sofa in Zepel Aluminium with Walnut Legs. It was an extremely expensive couch ($10,595) and we had done a fair bit of shopping around and tested various couches. The customer service at Coco Republic was great initially - we had a sales representative show us all the different options and then materials. When we sat on the Jamesport demo couch we were glad that the cushions had foam infills and the cushions did not slide around or lose their shape. It was absolutely a case of deceptive and misleading advertising as the couch we were given has feather back cushions. This would contribute to the high price. These feather cushions lose their shape immediately and no matter how much we try to reshape them by beating them and fluffing them - we absolutely cannot get them to look good. It makes the whole couch rather uncomfortable. See photos attached.
After complaining to Coco Republic whose cites that they have ‘warranties which apply in addition to Australian Consumer Law’, we have been severely disappointed by their customer service. They have not offered us anything under a warranty or ever replacement cushions and have instead sent us videos demonstrating how to fluff the cushions. I am not exaggerating when I say that you would have to spend 10 mins beating these cushions into shape every single time you use the couch for it to look good. Even when it is not in use, the cushions sag over time. Therefore, we do not recommend anyone purchasing this specific couch or from this brand if you would like to have decent customer service when purchasing a luxury item.

Ordered an umbrella end of November on sale. Website said delivery on the 11th December. Chased up delivery for weeks with no reply to emails or calls. Today I finally got confirmation that it wouldn't be delivered until the 2nd of January. Never buying here again. For the price their service and logistics is third world.

I'm in my third month of waiting for my online order, no indication it wasn't in stock, told it would be delivered in two weeks (about three times at different stages, that's obviously just there "go-to" line). Constantly palmed off by customer service (if they bother to reply), on phone hold times of over an hour the other day, issue is now with Fair Trading. Believe all of the 1star reviews! Delivery and Customer Service issues are real and they're so out of touch with levels provided by competition. Big disappointment as I'd previously been a fan.

will never buy anything from them again. product quality so poor and no post-customer service at all. Dont even believe "warranty police" as it doesn't exist within this company.

They accept payment without a thought, but then trying to get your stock delivered is another question, no follow up, amateur at best, AVOID

Do not buy from this company. We ordered a marble coffee table and the very next day, we had to cancel the order because our builder said it was too heavy. Coco republic said that we were not entitled to a refund as it was too late - even though it was only 24 hours after we purchased (on a Sunday) . They said we had to put the whole amount on credit - even though we could have just paid a deposit at the time of purchasing.
We decided to order an outdoor dining setting which they said would take 10 weeks. That was 14 June and now they are saying that we won’t get it until December. - 6 MONTHS LATER!!!! Had we known it would take so long, we wouldn’t have ordered the table as we have needed it for 2 birthday parties etc.

I have been emailing but no one has responded to any of my emails.

When I rang customer service, there was no explanation offered and the manager would not take my call.
Think twice about ordering from Coco republic as they do not give refunds EVER, even if the furniture is faulty as my friend found out.

I ordered 2 cushions mid August on line. Still waiting early November. I’ve called twice to sort this out but the people I’ve spoken to were most unhelpful. I order lots of products both locally and overseas but this is by far the worst customer experience I’ve ever had. No one is interested in helping.

If I could give a minus score I would. I ordered some small items online for my son’s birthday amounting to $150 approx and was given an estimated due date of around one week later. I had no confirmation email and heard nothing after the scheduled delivery date had passed. I used the online form but got no response. I left a message on the concierge phone number but got no response. After trying again and waiting on hold for ages I was told it was shipping ‘next week’. This happened twice. It’s now over a month since the order was placed with no goods delivered and the birthday has passed. My online account still shows the first delivery date which was over 3 weeks ago! I do a lot of online shopping and I can honestly say this has been the worst experience out of hundreds of online sales over the years. It’s very disappointing. I’m now on hold for the umpteenth time and will be asking for a refund. Wish me luck!

I bought a dining table end of last year. Three weeks ago I noticed a piece of marble peeled of from its side and I noticed some other parts started lifting from it’s base. I wrote an email and got a response next day asking purchase details and gave them. After that I heard nothing for three weeks. I called them three times today and each time was told a customer service person will call me back but nothing happened.I will keep calling them until I get some result. Please all of you who read my review don’t deal with the business.

Beware.... I'm a long standing customer of Coco Republic and have bought many home furnishings from them. I recently ordered $6k of goods and was not suitably advised that it would take 3 months to be delivered. When I wanted to cancel the next day after the order was placed, they advised that they would retain 20% of the order for doing absolutely nothing and would not give me a full refund. Rumour is that their business is going under because King Living and others are doing so well. Caveat Emptor: Deal with Coco Republic at your own risk.

Coco Republic (Culver City) Review:

Purchased an expensive sheet set from Coco Republic and was told they were percale cotton. Come to find out they were sateen and not percale, which we specifically said we did not want. We were denied a return and are now stuck with our old sheet set until we can save for another set. As you can imagine, girlfriend is not happy. I've called and was denied, I've emailed and have been put into the twilight zone of "we've forwarded your concern to the right department", never heard back. I would advise to stay away from this retailer. They are about profits above all else, once you purchase, u'll never get your money back even if they screwed you over. BUYER BEWARE!

the reviews from most customers says it all.
The worst customer service that we've undergone. Initially, in 2023, we were dealing with an overseas call centre where the service was appalling, and was third world. Then in 2024 they told us that they moved their service operations to Australia. Unfortunately the service is still third world. You don't get called back when you are promised and you need to make multiple contacts to different people. You go around in circles for months. They are a false company in the sense that they pretend to be glamour and high society at the store front. This is in no way backed up at the service end. Then, you are on your own and ignored. They create their own problems because the so called quality furniture that they present in store is often B grade quality when your delivery is made. They lack quality control.

the worst experience in store.
the most terrible after service!!!
totally regret ever in wasting life time purchased items in this store!!!!!!!!!