Coldture Wellness Avis 102

I saw several 1-star / bad reviews here. It is very unfortunate however I like to share my experience. I got the tub and chiller combo and got delivered promptly.

2 boxes delivered and I assembled... and stupid me.. in the haste of excitement... I did not connect green to green and red to red ( I watched all the videos!!! ).. thus the unit was not working properly and the water in and out were reversed!

I called Support... Lee called me back right away. ( He was in the middle of a baseball game! ) He was patient with me and walked me through the steps to ID the issues. He and I even jumped on Whatsapp video calls to sort things out so he can see the layouts/ connections etc!!! ( And it turned out it was an ID10T issue. its an "user" issue )

I had to switch the hoses/ re-tape the Teflon tapes etc. and Lee called me back multiple times to make sure I was ok. I called him back when the hoses were re-installed and he went thru the steps again and he checked the chiller display info/ flow rate with me. And finally it was all settled! Throughout the calls Lee was patient, courteous and supportive. Our last video call I think it was around 7pm PST.. you can tell from the video background, it was late in Ontario and Lee was just as supportive and encouraging as our first call.

Well...NOW...this is amazing customer service/ support. Coldture was there for me when I needed it the most!!!!

Great quality products and with great customer support like this. Best combo and Simply amazing!! Lee was my hero!

I recently purchased the Pro Plunge Lite from Coldture, and I couldn’t be happier with both the product and the entire experience.

First off, the quality of the tub is outstanding—well-built, sleek, and clearly designed with durability and performance in mind. The water chills quickly, the controls are intuitive, and the whole setup has elevated my routine. It feels like a pro-grade cold plunge that fits perfectly in a home environment.

I reviewed a number of options before making my purchase and what really sets Coldture apart is the customer service. From the beginning, Josh was incredibly helpful—responsive, knowledgeable, and genuinely focused on making sure I had the best possible experience. He walked me through all my questions, offered thoughtful advice, and followed up to make sure everything went smoothly post-purchase. It’s rare to encounter that level of care these days.

From start to finish, this has been one of the most satisfying purchases I’ve made in a long time. Between the product’s quality and the outstanding support, I’d highly recommend Coldture—and the Pro Plunge Lite—to anyone looking to elevate their wellness and recovery routine.

Finally and it was worth the wait !!!!
I have been researching and reviewing "doing" cold plunging for sometime. I started in my bath tub every week with bags of ice, which was getting expensive, then I resorted to cold water only and that wasn't doing anything for me. I researched Coldture (loved that it is a Canadian company) but didn't think I was ready to make the investment/ commitment to the cold just yet... for Father's Day 2024 I got a $150 cold "bucket" from the family, it was a great second step, but again the ice trays, pop bottles and flimzy set-up only lasted the summer months. all the while I continued to get communications/advertising and offers from the Coldture team. I was a typical tire kicker putting my order in the cart online and walking away. Finally I spoke to Josh real time, and frankly the service and explanation that I got on why an actual set-up would do myself, the cost and the time saving for me and my family wonders was the push I needed. We are a very busy sports family 3 kids in hockey, lacrosse and soccer, I also run and weight train 3 days a week +coach in the winter, so it was time. Finally my Chiller Pro Bundle arrived and we set it up immediately, Josh and his service team (specifically Lee :) was there every step of the way We now cold in the morning and go for a HOT plunge before bed, it's game changer, my 15 yr old son who play lacrosse, swears his pre- and post practice and game routine. My running has gotten "slightly" faster, my sleep is better and I couldn't be happier with the purchase. Thanks to the entire Coldture team, we are hooked and convinced!

Really great company with amazing support. Kudos to them.

I purchased the Ultra Barrel Light directly from the company 4 months ago and have been using it every morning. I love love love this product. It was so easy to set up and the quality is outstanding. Their customer service is excellent and very responsive. I will be purchasing a second one for a family member for sure!

I’m not one to write reviews. I’ve just endured seven weeks of frustration and damage after purchasing Coldture’s $8,000 Pro Cold Plunge for my business. While the design is sleek and minimal, it conceals all tubing and piping, which led to a major leak during the initial fill—before the tub was ever turned on. Over 40 gallons of water flooded my facility, seeping beneath walls and into adjacent massage rooms, completely ruining my beautiful wood floors. My husband spent 6.5 hours cleaning water from the floors, mats, and equipment.

We later discovered a broken pipe and reached out to Coldture. While they agreed to send a replacement part, it took three weeks of empty promises and constant follow-ups before it actually shipped. In that time, my business lost significant revenue—the cold plunge was unusable, and multiple rooms had to be closed for repairs. Despite having ample time, Coldture failed to source a technician to install the part and ultimately asked me to find one—which I did in one day.

Once installed, we tested the plunge again—only to find it leaking a second time. At that point, we had lost all confidence. The process of coordinating pickup and a refund was yet another ordeal that required me to follow up repeatedly.

Throughout this nightmare, I only communicated with one team member, who was apologetic, but the original salesperson who sold me the unit never followed up—not even once. No one from leadership reached out to offer support, compensation, or even a sincere apology.

As a business owner, I go above and beyond to resolve even minor issues for my clients. Unfortunately, I did not receive that same care, concern, or professionalism from Coldture. Between the damage, financial losses, and the exhausting customer service experience, I cannot recommend this company—especially if you’re in the U.S. and relying on responsive support.

Josh is the man! we had a hiccup in the shipping and he stepped up massive to make it right and more!

Excited to get using the tub on a daily basis

Customer Service is 10 out of 10!

We absolutely love our Coldture tub. We’ve had it for over a year and it and it gets used almost daily. Anytime we have had any problems, which isn’t often, the staff is quick to respond and assist In rectifying the problem or just answering questions. We would definitely recommend this company!!!!

I was at Toronto home show and the staff were very pushy when trying to make me buy an extremely overpriced cold plunge, as someone who specializes in customer service this is not how you should be handling recovery products

⭐️⭐️⭐️⭐️⭐️ Incredible Product & Even Better Customer Service!

I can’t say enough good things about Coldture, Michael in particular! From the moment I reached out with questions to actually using the cold plunge, the experience has been top-notch. Their customer service is some of the best I’ve ever dealt with—super helpful, responsive, and genuinely invested in making sure you have the best experience possible.

The cold plunge itself is amazing—well-built, easy to use, and you can tell they’re always improving the design. It’s been a game-changer for my recovery and overall well-being. If you’re on the fence, just go for it. You won’t regret it!

Easy ordering process and quick responses with any questions/concerns! Loving the tub + chiller combo!

Did a ton of research on cold tubs as there is a lot out there and it can be overwhelming. Ended up going with coldture as based on the awesome reviews and speaking with a few people who had units themselves. Super happy with my purchase, process was very easy and it’s everything I expected plus more. My body feels absolutely incredible since I bought it and 100% recommend anyone who’s looking for a plunge to go with Coldture. You won’t be disappointed

I got a great deal on this plunge at the home show. Lee was very knowledgeable and answered all my questions and provided some additional insight.

He put a lot of time into making sure the delivery went smoothly.The delivery was tricky due to the nature of my house but they got it in and it was super easy for me to set up.

I had my first plunge last night and I am certain that I make the right decision to buy the tub. I highly recommend this company and product.

Do not buy from this company! The cold plunge is over priced and they have no support when it comes to servicing, I am shocked after spending a large amount of money and to have no guarantee they can just turn a blind eye to all issues!

Not impressed with anything from this company, overpriced and awful service they turn a blind eye if you ever need warranty. Do not buy from this company

I recently purchased the Coldture Cold Plunge + Chiller Pro2, and I couldn’t be more pleased!

Setup: The setup was incredibly straightforward, and I had it running in no time. All components were included, making it easy for anyone.

Performance: The chiller cools the water efficiently, and I’ve noticed a significant reduction in muscle soreness and improved recovery times. The temperature control is precise, reaching the desired chill quickly.

Design: The sleek, modern design fits perfectly in my home gym, and it’s spacious enough for a comfortable plunge.

A special shoutout to my awesome sales rep, Josh, who made the purchasing process a breeze!

Overall, I highly recommend the Coldture Cold Plunge + Chiller Pro2 for anyone looking to enhance their recovery routine. It’s a fantastic investment! Five stars!

Loving my coldture chiller! Every morning I go for a dip at 47F for 2 min. I feel invigorated, awake and happy. No better way to start the day! I had a minor issue with my chiller and the support team is A+. Problem solved so I didn’t have to miss a day in my tub. Thank you team Coldture🙏

Josh reached out and contacted me by text message, wasn’t pushy, answered all the questions I had on the products and pricing, and was kind enough to throw in a couple extras when it looked like one of the higher priced plunges would suit my size better. He emailed a cart with all the items I was interested in directly to me. After I made the purchase, I needed to make an adjustment and he responded immediately, even though it was late in the evening, that he would take care of it for me. Will update the review after products are received, but just based on customer service and ordering experience, I am very impressed and would highly recommend.

Absolutely loving my new Coldture tub! I’ve been using it daily after my workouts, and it’s been a game changer for my recovery routine. The design is sleek and perfect for my balcony setup. The tub is incredibly sturdy and easy to maintain, making it a hassle-free addition to my fitness regimen. I highly recommend it to anyone looking to enhance their post-workout recovery!