Coldture Wellness Avis 102

The best customer service ever! Coldture has changed my life truly never felt better doing my morning cold plunges! Highly recommend their products and they offer so much amazing information about cold plunging and contrast therapy I’m now excited for the new sauna! Amazing community , and a great Canadian company I’m grateful to support!

Great product. Excellent customer service.

We are very satisfied with our Coldture tub. It’s made of exceptional quality and durable materials, not to mention they have top notch customer service!!

The product arrived to my home as expected!

Was very pleased with the quality as well as the support received upon purchase!

I rarely leave reviews, but after dealing with Coldture, I feel like I need to warn everyone about this company. My experience has been a nightmare from start to finish.

I suffer from a shoulder injury and go to physio, gym and try all sorts of things to help with this daily pain I suffer from. I saw an ad on Facebook for this cold plunge tub, after doing extensive amounts of research I figured that this cold therapy would be helpful for my injury and Coldture had fantastic marketing so I decided to trust my purchase and support locally. WORST DECISION EVER! The marketing is fake, the prices are unnecessarily inflated for very cheap quality, I waited months to get the tub and then within 2 weeks the chiller was broken. I tried contacting them for weeks to get this fixed since I need it for my injury and spent thousands of dollars on this I expected a lot more. the responses are very generic " we're working on the issue" but then never hear from anybody again until I follow up and again, "working on the issue" I now use ice cubes which is so annoying having to prepare so much just to be able to use this cheap inflatable tub, this very expensive chiller sits there dead to this day. They have no address so I can't even go in to talk to someone, they pushed the "we're working on your issue" till I was past my return policy so I can't even return it now and am out thousands of dollars.

If you are thinking of getting a cold plunge, go anywhere but Coldture, save your money and look at their reviews. Don't believe the fake marketing that lured me in, they take your money, send you junk, ignore any complaints or issues then make it impossible for a refund.

Bought the Coldture tub and chiller. After one year the chiller stopped working. Been trying to get ahold of support since they promise a two year warranty.

They have been ignoring me and have not been helpful at all.

I would stay far away from these guys as you can. They are WAY overpriced too. You can get a similar setup for 1/4th of the price.

poor product, with poor support at a premium price. You do the math. NOT worth it at all.

I've been using Coldture's chiller + tub for my own personal use and with clients since 2022. The product is great and their customer service team is super-responsive. I'm so glad I decided to 'take the plunge' with Coldture!

I ordered a cold plunge tub and chiller on December 2nd and after 29 days, the tub arrived and no chiller. Their delivery commitment is 2-10 business days. This company has lied to me about their delivery commitment. I would never deal with them again.

I recently needed some parts for my Coldture water chiller, and I couldn’t find what I was looking for. That’s when Jessie from their customer service team stepped in. He went above and beyond to help me track down the parts I needed and made the whole process easy and stress-free. Jessie’s professionalism and willingness to assist really stood out. Thanks to his help, I’ve got everything working perfectly again. Coldture’s customer service, especially Jessie and Josh, were top-notch!

The best cold tub on the market, this is exactly what I was missing in my fitness routine. I had some inflatable tubs but changing the water every few days became counterproductive. I love my new cold plunge! customer service was exceptional!

Top tier cold tub. Quality is awesome and the service is elite, everything you want from a cold tub company. These guys have been around for awhile so they’ve figured out all the kinks and they deliver an excellent product.

I recently purchased a cold plunge from Coldture, and I couldn't be more thrilled with both the product and my overall experience. From start to finish, Coldture exceeded my expectations in every way.

First and foremost, the quality of the cold plunge is outstanding. It is incredibly durable, easy to use, and most importantly, it delivers exceptional cooling performance. Whether I'm using it after a workout or simply to relax on a hot day, it provides instant relief and stays cold for an impressive amount of time. The design is sleek and user-friendly, making it a perfect addition to my routine.

The customer service is equally impressive. Their team was responsive, knowledgeable, and genuinely cared about my satisfaction. They answered all my questions promptly and provided helpful tips to get the most out of my cold tube. Shipping was fast, and the product arrived in perfect condition, well-packaged and ready to use.

I also appreciate the company's commitment to quality and customer satisfaction. It’s clear that they put a lot of thought into their products and services. I feel confident recommending Coldture to anyone in need of a high-quality cold plunge.

Overall, my experience with them has been nothing short of amazing. The cold plunge is a fantastic product, and the company's dedication to excellence is evident in every aspect of their business. If you're considering a purchase, look no further – you won't be disappointed!

I bought this coldture 1 year ago. I have nothing but the most respect for the team at coldture. There product as been everything they have told me and there service is even better.

Straight up service and easy to get a hold of. They even answered me after work hours which I dont expect but I found that over the top.

I highly recommend this company to people looking to get the best cold plunge in the game.

Have been requesting a return on my tub and chiller for a week now and have not hear ANYTHING! Ignoring emails, won’t answer phones and straight up won’t accept a return! Don’t waste your money!

Had high hopes for this product, but the customer service absolutely ruined it for me!

My tub shipped within a day and I got an email and phone call from the founders to assist me with setup and answer my questions. The tub comes with everything I needed to setup + I even got a step stool and repair kit (just in case).

I would not use this service for their customer service alone. I cannot speak to the quality of the product since after waiting 2 months I have not received it. Initially on their site they said 3-4 week delivery. They did not even provide an update until I sent them a bunch of emails which they initially ignored for a week. When asking to cancel they again just keep ignoring my emails.

I'll update this if they send my money back.

update: after contacting shopify I was able to get a refund from the seller