Collective Avis 

I joined one week ago and received my 1st shipment 3 days later. It was an incorrect dosage for a. switching from a different provider and b. tapering down to maintenance dose.
The good:
They do what they say - flat pricing, quick shipping, quick replies from the medical team. The web portal is simple and straightforward, and there is not yet another app to download.
The bad:
You have to be your own advocate for when errors do occur because everyone follows a script during chats and explaining issues in plain language takes several tries to get understood. There is no app, just a web portal, which as a home screen shortcut works well, but doesn't notify if a message has been responded to. Also, there is no way to opt out of multiple notifications - you get texts and emails, not one or the other.
The ugly:
Customer service seems non existent (at this point in my experience).My issue was forwarded from Care Team to Support three days ago. I am yet to receive a response, and correct dosage vial(s). There is no way to contact them except the chat/message option on the web portal. There is only so many messages you can send before you're just clogging up the pipeline so I am forced to wait and hope someone responds.

I gave Collective a try. And they were great. Intake was straightforward. They charge a set price for any dose. I got a 15mg dose of Tirzepatide for the same price as advertised.

They do have the yearly 199.00 dollar membership fee. Which they're upfront about. However, they do give you 21 days before they lock you in. Which is great as you are able to get your first vial to try out. And if it's not to your liking you can cancel and not be charged the membership fee. Only the cost of the first vial.

I wouldn't say they're slow. But I see them maybe having got busy due to the great service and price. I even expect a bit of growing pains. As of now, nothing that is outrageous. The service and price far outweigh any issues.

I will definitely keep using them going forward and would not hesitate to recommend them.

I am extremely pleased with my experience with Collective so far! I signed up on a Thursday and was approved and got a message from my Dr the same hour. I received cold medicine the following Wednesday, as they had shipped my meds Monday with 2 day shipping. This shipping method ensures we get cold meds. The website is great. It has great directions on how to take your shot and has dietitians you can have group Q&As with as well as holistic suggestions to make our experience the best possible. I have used the suggested workouts. The medication is working great for me and the website also shows when my next vile is going to ship. The prices are amazing too. This is my first time using a GLP-1 and I am so thankful I came across Collective. My experience has been so stress free and positive.

I wanted to share my experience with Collective, this is a wonderful company dedicated to making healthcare and essential medications significantly more affordable. Their customer support team is extremely helpful and knowledgeable, which I deeply appreciate.

There's no complicated paperwork or questions to answer just answer honestly and the doctor will review your medical information and will reply to you as soon as he they are able to which is usually less than a day.

Collective memberships are affordable because they negotiate lower prices directly with licensed U.S. pharmacies. Collective offers doctor prescribed, third party tested compounded GLP-1 medications, plus ongoing medical and nutritional support. Their pricing remains flat even as prescription dosages increase, and unlike many other companies, they do not require bulk purchases.

I am looking forward to seeing what other products and supplements they will offer in the future.

I absolutely LOVE this company! They are very timely with getting your approval and then shipping your medications out right away. Their vials come very well packed and arrived cold. They also include anti-nausea meds with each order along with a pack of syringes for your injections. This company was created by the founder of Thrive so they are obviously very reliable. And you absolutely CAN NOT beat the price!!!

Signing up super easy and all these great reviews I decided to give it a try. Day one said approved and information about treatment will be in app shortly… Nothing no treatment no information day 3
Update: I ordered on Thursday received tirz the following Thursday. Just took first dose the packaging is the best I’ve ever seen. Cane with very clear directions. I wish I could order 3 months worth at a time.

I had an excellent experience with Collective.org’s customer service. Madeline responded to all of my messages and helped me in a way I never thought possible. She was friendly, responsive, knowledgeable, and genuinely caring from start to finish. She answered my questions clearly, made the process easy, and went above and beyond to make sure everything was taken care of. I am so glad I changed pharmacies for my medication. It’s refreshing to work with a company that truly values its customers and provides such prompt, professional, compassionate support. Highly recommend Collective.org!

Update: per response below, this company has shipped and I have received the medication. Very happy that this was resolved quickly. As mentioned by others, the medication kit arrived chilled and all appears to be in order. They did go above and beyond to resolve and I appreciate that effort.

Not impressed so far. Joined on 9/28 and was approved for medication same day. Then my order just sat there all week. Credit card charged that day despite information on website stating that charges are only submitted when medication is shipped. Reached out on Thursday and received email reply stating medication would "most likely" be received next week because they only ship Mon- Wednesday; no explanation (or apology) for this delay provided. I'm already on this medication so this is a delay in treatment. Had high hopes for this company but now considering canceling as this level of customer service makes me wonder if all my shipments will 'most likely' show up when they decide to send them.

I switched over last month from Embody’s to collective and let me tell you hands down the BEST decision I have ever made!! The packaging was awesome and everything arrived cool as well as they included anti nausea meds along with my medication. I signed up and was approved and had my meds all within three days! I received my second month and absolutely no issues with this shipment either. The portal is very easy to use just wish they would allow us to log our weight loss weekly. I am absolutely so happy with wells pharmacy and the dosage of the meds. Praying they don’t start the random switching up of the additives but for now I am super thrilled. Fingers crossed I get my credit as stated when I joined but either way this is affordable for me and I am so appreciative of that!!!

Collective has been super easy to sign up with. Their pricing is the best I've seen. No hidden charges. They explain pricing and the yearly membership fee. That said, all of that averages for 12 months to an affordable price for a year of weight loss medication. They send meds and bill monthly refills. I find that easier than paying for 3, 6 or 12 months at a time. Their customer service is the best I've come across so far. They ship fast. My meds have arrived cold. They also include medication for nausea for those who might need it. I've not had to use it, but it is a nice touch that other companies do not do. I can't sing Collective's praises enough!

Amazing company - They don’t BS you and lie saying they are “FDA approved/certified”, the package was still cold even on a hot summer day, shipping was super fast and customer service has been wonderful.
Their website is very helpful in keeping track of dosing; they send everything you need without adding to the cost.
Will only be using this company for my GLP-1, highly recommend!

Where do i begin? This company is wonderful. From the beginning, sign-up is super easy and fast!! You hear back from the DR very quickly! Meds arrived cold and on time! The packaging is amazing!!! Customer service is quick when responding and they are super nice! The price is excellent and you cannot beat it. Delivery service is great too!

I have tried several companies and I have been using the shot for several years! I recently joined collective and so far everything has gone super smooth. The doctor has been great, signing up was super easy, all of my questions were answered.
The process was quick, I answered some questions, a couple of hours later the provider messaged me, we chatted back and forth with some questions I had. I was approved and a couple days later I received my medication!
The medication came packaged really nice! The medication was surrounded by insulated packaging and several ice packs that were still frozen. They even included zofran and suggested I split my dose into two weekly shots to avoid nausea, which I was dealing with from the last company I was with.
I definitely recommend collective to anyone who is thinking about using a glp-1/gip. This company has your back!!!

I have been with Collective just a few short weeks and they have been fantastic!. Customer service email, general service very one is so nice and helpful. Thanks gang keep up the good work!

What a Great experience I'm having with Collective. The assessment process was quick. The doctor explained what my protocol would be and answered all my questions in a timely manner. My 1st month of medication arrived within 4 days of my assessment. The pricing is phenomenal and potency of medication is on point. They use Wells Pharmacy in Ocala Florida and my package arrived cold and nicely packed. They even included anti nausea medication complimentary with my order. Hands down the best decision I could of made after dealing with Embody which was a nightmare and Mochi became to expensive. Thank you Collective 🤎🤎🤎 for making it affordable for anyone choosing to live a lifestyle of health and wellness.

Great customer service , fast reply’s and a great company to work with. Customer service was awesome whether you have a question about billing or medication A+

I have had an excellent experience with collective. The customer service always willing to help, and is very knowledgeable. They get back to you in a timely manor, and make sure you are happy with the results. The price is affordable and my medication comes on time.

Amazing company that is very affordable and efficient. Even with a yearly membership fee, the pricing is still one of the best out there! They even offer assistance via a sponsor membership program to those who are low income or facing financial hardship. The customer service has been exceptional!! Would recommend highly to anyone interested!

I have to say that I’m genuinely impressed with my experience with Collective so far.

From the beginning, their customer service has been excellent. Every time I’ve had a question, they’ve been very responsive and diligent in providing clear answers. That’s something I really value when choosing a telehealth provider because, for me, good communication and customer service are just as important as price.

Their patient portal is also very well designed and provides patients with useful services and information, making the entire process easy to navigate.

Another major advantage is the pricing. After comparing Collective with many other telehealth providers, I can confidently say that they offer the best pricing I’ve found in the market. That was definitely one of the things that caught my attention.

What impressed me the most, however, was how quickly everything moved. After submitting my information, my treatment was reviewed and approved in approximately 30 minutes. I received clear instructions regarding my treatment as well as different administration options.

The pharmacy process has also been very fast. My medication has already shipped and is scheduled to arrive this Thursday.

Of course, I still want to receive the medication and complete that part of the experience, but based on everything I’ve experienced so far, Collective has been excellent: responsive customer service, a great patient portal, very competitive pricing, and an impressively fast approval and fulfillment process.

So far, I’m very impressed with Collective and the level of service I’ve received.

So far my experience has been great. The customer service is wonderful.