As a new driver, I really appreciated the customer service I received when updating my policy after passing my driving test. The process was smooth and stress-free, and I was guided through every ste... Voir plus
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Spoke to Nick on the phone, was so helpful and pleasant. Ran through everything with me and was as helpful as he possibly could've been and created a policy when no one else would insure me in an unus... Voir plus
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Like many other people on here. Took out temp insurance for my son whilst learning to drive. Paid full premium upfront. Passed his test, informed them and they charged us £40 for cancelling. Even tho... Voir plus
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Great friendly service, easy going and Sarah who I was speaking to was a fun, chatty and helpful agent. Wasn’t the typical scripted, robotic, and boring person. Made the process easy and they also do... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Coordonnées de contact
Collingwood House, NE29 6AR, North Shields, Royaume-Uni
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,6
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Collingwood Insurance Services UK Ltd
Hi Redwan,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Réponse de Collingwood Insurance Services UK Ltd
Hi Aboubeida,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Call taker was helpful and friendly she…
Call taker was helpful and friendly she new her job and we had a laugh she made me feel relaxed 😌 the experience was good 👍 a love Collingwood insurance call takers
5 mai 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Lee,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Huge thanks to Dee-lie at Collingwood…
Huge thanks to Dee-lie at Collingwood Insurance! She was absolutely amazing on the phone today—very patient and answered all my questions clearly. It’s rare to get such high-quality support these days. Highly recommended!
5 mai 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Nasir,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
WARNING! THEY TAKE £40 WHEN YOU PASS???
Be careful, considering this is meant to be a temporary insurance while your child learns and passes as quickly as possible, we were shocked to find after my daughter passed her test within the first year, they took a £40 'Cancellation charge" to congratulate her on passing! Nice touch there Collingwood! Grabbing money any which way they can!
5 mai 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Brian,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Hi I spoke to Dee Lee today
Hi I spoke to Dee Lee today
She is amazing
One off the best Costumer service I seen before
Thank you
5 mai 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Khodadad,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
It's easy to use
It's easy to use. And the staff is very helpful. Thanks to Dee-lie
5 mai 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Rex,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Réponse de Collingwood Insurance Services UK Ltd
Hi Imad,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Collingwood Insurance Services…
Collingwood Insurance Services punishing young drivers on the very day they pass their test. On what should be a joyful day my son was punished with a £120 cancellation fee! Unjust and disproportionate to the policy! More a punishment than a congratulations! Please Please Please Protect your children from this company and allow them to enjoy this day as they should without corporate punishments. They should be ashamed of themselves.
1 mai 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Gary,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
My experience is always great and…
My experience is always great and always helpfull 🙂
1 mai 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Michael,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Thanks great service nice and helpful…
Thanks great service nice and helpful lady
1 mai 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Mohammed,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Thank you Dee-lie.You're bing amazing…
Thank you Dee-lie.You're bing amazing and helpful, the service was perfect and quick.
30 avril 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Ahmad,
Thank you so much for your kind words! We’re delighted to hear that Dee-lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sarah was very helpful
Sarah was very helpful and it was a pleasure to have her customer service for a call centre.
30 avril 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Mr. Job,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sarah you are great!
Sarah you are great!! thank you so much for sorting my cover out. I hope I get to speak to u again on the next call as well. East or west Sarah is the best!
28 avril 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Usman,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Hidden Cancellation Charge
We paid the full amount for the entire year, yet we were sill charged the £40 cancellation fee!
23 avril 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Mat,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Réponse de Collingwood Insurance Services UK Ltd
Hi Dumisani,
Thank you so much for your kind words! We’re delighted to hear that Dee-lie was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Good for insuarnce but terrible for…
Good for insuarnce but terrible for actually letting you know about cancelation fee for when PASSING YOUR TEST. Passing your test shlukd feel like a reward but instead it felt like a punishment for it. A very unexplained £40 fee for canceling iw reidiclous and to pay premmiums aswell is ridiclous. Terrible woukdnt recommend.
23 avril 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Sonny,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
DO NOT BUY LEARNER INS. IF YOU PLAN PASSING YOUR TEST QUICKLY
I am annoyed I have to even give this company 1 star!
Do not buy learner insurance from this company if you had any intention of passing your test quickly.
I have been charged in total £140.25 for learner driver insurance from 23rd March to 18th April, a total of 26 days!!!!!
22 avril 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Jacey,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
The process was seamless and the person…
The process was seamless and Sarah was absolutely amazing
16 avril 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi Chigozie,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Renewal help
Had trouble with my insurance renewal from other firms. Lisa Thompson was quick to help. She was great at explaining everything and very understanding. Overall brill experience, especially with how draining "life admin" can be at times.
9 mars 2026
Avis spontané
Réponse de Collingwood Insurance Services UK Ltd
Hi ish,
Thank you so much for your kind words!
We’re delighted to hear that Lisa Thompson was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
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