Comenorth Avis 3

The experience was okay overall, but there were several issues. First, they were confused about my arrival date and even called me a day early asking where I was, despite my booking being for the following day. Second, the car I was given had faulty brakes, and I had to wait until they finished helping other customers before they assisted me. I eventually received a replacement, but the whole process took about 1.5 hours. Finally, they overcharged me, and I had to follow up to find out why. They admitted it was a mistake and refunded the money, but it still felt very unprofessional.

The insurance that they suggested is mandatory regardless if we have own rental insurance on the credit card. Sitll with this insurance, we have been charged the full self-risk for any minor scratches that they claim. The worst part is that there is no on-site check when return the car and just charged the full amount without any notification and proof. I have to communicate multiple times to ask for proof and invoice. The whole process is very unprofessional.

God service ved kontakt, nydelig og god bil, alt var som aftalt. Overskuelig bestilling på hjemmesiden. Fuldt depositum tilbagebetalt dagen efter, at bilen var returneret. Vil bruge dem igen - kan klart anbefales.