Commonwealth Bank Avis 

Hi I am thanking Kahlina at the 790 Hay Street Perth.
I have been visiting this branch over the last few months.
She is most polite and helpful it's always a pleasant experience.
Thanks James

The line ups are always too long. We run a small business and need to be away from work for too long to make a deposit or get changedThere should be more than one teller or the hostess Should jump in when the line gets long. The bank used to have a business teller years ago wish they would bring one back.

Absolutely pathetic… woke branch mentality where they’d rather walk around and tell you to take a seat than actually have 2 or 3 people serving in the only few branches they have left. Ridiculous woke business mentality. Just have enough people to serve your customers - it’s not rocket science.

needed to refund a purchase and gave my money back in 3 days great service

I had always been under the impression CBA credit card was safe in case of dishonest people. Unfortunately I had a problem with Temu who I found to be very dishonest and the person looking after the complaint just didn't seem to understand. Keeps asking for silly questions. It's simple after 3 weeks I'm still trying to get the money back from Temu. I have asked several times for a senior manager but nothing happened. It a simple thing. Stop payment on Temu. And list as undesirable. But ?
I guess time to change banks after many many years.
So disappointed

Formal Complaint: Unjustified Account Freeze and Unacceptable Customer Service Experience

I am writing to formally lodge a complaint regarding the recent treatment of my wife, a loyal Commonwealth Bank customer of over 13 years.My wife regularly transfers funds to her family overseas. She operates strictly within her established daily limit of $10,000 for international transfers.

Recently, she initiated a legitimate $10,000 transfer to her own overseas bank account. In response, Commonwealth Bank froze her entire account and subjected her to intrusive questioning regarding her personal finances.

While we understand the necessity of anti-money laundering (AML) and counter-terrorism financing (CTF) monitoring, the heavy-handed approach used here is entirely unacceptable.

Freezing access to legitimate funds without immediate, clear resolution compromises our financial security.

Furthermore, outsourcing sensitive customer service and security roles offshore raises severe data privacy concerns for Australian consumers, especially given the rising frequency of corporate data breaches.

As a long-term customer, my wife expects security and efficiency, not to be treated with suspicion for utilizing her approved banking limits.
We require the immediate unfreezing of her account, a formal explanation for this disruption, and an assurance that her personal data remains secure.

What a bunch of idiots. It amazes that these people manage to get themselves ready and to work by themselves.
The branch staff are lovely, but that's just a facade of flase and misleading advertising to lure you into the abomination of a back end.
It's gobsmacking what some customers will put up with when there are so many alternatives.

bank bashing, i left another bank dissatisfied and went to the Commonwealth, what a mistake. I sem to be in the bank every second day sorting problems. to activate a card I phone as directed cant help must go to branch, just go to front counter and they will do it straight away . I go get a number and wait ,45 minutes later hear my name go back to the counter and speak to the same person that I first spoke to. Go to car get a parking ticket , not happy . Now yesterday I get a letter telling my account has been closed , ring provided number , they cant help, go to the branch . what do you do? i am sick of banks

Tried to dispute a transaction on the Commbank App - Made me speak to the useless AI for a good 15 minutes and just closed the chat when it stopped working without raising the transaction dispute in any capacity. What an absolute joke.

RED ALERT....This is about the hire car companies promoted on the Commbank Travel service for Commbank customers. They promote USAVE. USAVE is essentially a scam. They dont recognise the Commbank credit card I actually booked with as it did not have more than three months left before expiry forcing me to use a debit card with a more expensive service. So I originally booked the hire car using my points and then was fleeced for more money using Debit card. All up this has cost $800 Aus dollars. Never use Commbank Travel!!!

Deposited cash in branch and they put it into my Mastercard not the savings account I asked it to be deposited to. Checked my account and realised, but couldn’t transfer it online. Called commbank and was told it would take 4 days for them to transfer to the correct account. Sure they’re enjoying making money from my money that’s not offsetting my mortgage!

West lakes Branch manager Nicola deserves a commendation for exceptional service. Nicola and the team ably assisted my wife and I with a grievance about fees and interest payable. Nicola and Eric assisted us and the outcome far exceeded what we were seeking. Nicola and the team deserve to be congratulated for customer service was extinct. Not at the west lakes branch

This bank can close your accounts without any reason just presume you doing something dodgy. I have using this bank for last 13 years and never had issues whatsoever. Instantly while I am in immigration detention centre bank blocked my app access and send me email we closing your accounts in seven days without giving any reason and explanation.
There is not big amount of money coming in or going out from my account. All transactions are normal. After I called them they said they can’t give me a reason they just don’t want business with me.
They pretended they giving best service or care about the customers but actually they don’t even care in which situation you are while make this stupid decision.

Check your CBA home loans people. They are now forcing ‘Wealth Packages’ and will charge you $395 a year for a total saving of just over $100. The advertised ‘savings’ is the stupidly high interest rate you get slugged if you cancel it. The actual savings is next to nothing.

Willoughby Branch has too few staff to serve the customers. Staff are fine if you can actually get one. You can spend 45 minutes in the Branch and never get served. Suggest everyone tries another bank until Comm decides to actually `spend money on staff. Its a shambles.

Toronto NSW
Had a cheque to deposit, unfortunately the machine wouldn’t accept it despite attempting 3 times so had to line up for a teller. By the time l did so the queue had gotten longer and it was right on lunchtime so only one teller was at counter.
Sharon was polite with every customer, a few before me were not so familiar with online banking but she was patient and gave customers as much time as possible.
She never seemed flustered by the amount of customers waiting, didn’t complain about being busy.
Thank you Sharon for giving good customer service 👏👏👏👏👏

Israel is very helpful and hard worker. Excellent her services.

Tina from Noarlunga Colonnades branch was excellent in helping me today with my locked account because I had forgotten my password and then my frozen visa card because I had selected dispute a charge and the realized that it was a legitimate charge (I had signed up for one of those first month for free then they charge your credit card after that). Tina got it undisputed and unfrozen. Then she looked into my Home loan and found there was an offer from the bank for a lower rate that would save us an extra 0.95% and was able to accept it for us right then so now we pay less interest!!!! (And I had been thinking about changing loans as I felt the interest rate was a bit high). She explained that our mortgage broker should have been looking into that for us every year, but since they seem to have abandoned us we can phone the bank and enquire once a year to see if there is a better rate on offer. I was so impressed with Tina and so thankful she was there to help me today. She certainly knows her job and does it exceptionally well as she went above and beyond. I had to reach out with a complement to Tina today as I am one very chuffed customer :D

Commbank Plumpton: ATM deposit out of service on Monday morning, tried in the evening, same issue. Came back Tuesday midday, same issue. Two deposit ATMs, both down and no notification to customers so they can go elsewhere. This was an easier branch to go to with regards to parking and access for locals.
Joined the queue to do teller deposit, just one teller, long queue, what a disappointment.

I went into the bank in hay St perth spent 1. 1/2 hours there fixing a security issue. Reset everything showed id got help drew out 100$ got home went to log on no go reset password. Wanted id again drivers licence ok passport photo but I don't have a passport. Never been out of country. So back into bank for another round of id crap.so angry I've been with this bank for over 60yrs.never seen this trouble before. My client number never changed.i read the bank card.sent number netbank log on code used for ever changed so I tried to reset password passport was asked for don't have one so nothing else accepted. Back on bank again hate this confusion and stress . So us oldies got no chance getting anything. I only have a phone. Then send me a computer file to small to read on trying to zoom pages lost the pages.3hr later brain damage stress anger no sleep no access to bank.if it wasn't internet your done I'm going to take all my cash out from now on lazy banks close most of their branches. Remove atm,s make you depend on them for your money. It shows me how dangerous banks are turn off the power everybody goes broke .I'm slowly realising this new world order is got you by the short and curlies. Now you can't trust them . Sick of all this bureaucracy.