Commonwealth Bank Avis 

The Innaloo branch concierge , specifically Salvatore was very resolutive and quick in helping me with my query.
He had exquisite manner and very polite way to approach customers. He was very knowledgeable with the product I wanted to apply that day and he was really great helping me through while helping other customers as they walk in.
He was brilliant, very efficient and specially very kind.
Definitely it is always a pleasure to be assisted that way , it really makes you to come back to that branch.
Thank you Salvatore and Innaloo branch team for making my experience very positive.

Fix your mandatory 2FA on every login - makes business banking impossible. You've ruined a great product.

Horrible experience
No transparency
They don’t give a dam about the customers

There is a lady at my bank (CBA at Coomera on the Gold Coast) whose name is Janine and who treats me like a good family member. She is wonderful. Thank tou CBA Coomera.

Repeatedly block and remove my cads from my App / Digital Wallet when making payments, this is despite confirming the payments are legitimate in the App. This has left me stranded without access to my money a few times (devastating). Their online customer service is absolutely appalling and so are the staff on the phone. Very hard to reach if you are abroad. The worst bank I’ve ever dealt with, typical Australian customer service. Avoid these guys.

I would definitely like to be using some choice words right now about how I feel about this Bank but the words I want to use to express how I feel I’m not allowed. A United States company tried to take money out of my account? And do you think the Commonwealth Bank gives a damn they won’t even provide me with the information to provide the proof to not only the police but to this company in the United States. I asked them to email me the information so I can provide the evidence to the company in the United States. Their reply. No So how am I meant to provide the evidence of this? God I hate this Bank

Dont do it, horrendous customer service. For years I have received mail for someone and marked it return to sender. For years it has kept coming. Contacted them thru messenger as cant email or online chat as a non-customer and they say they can't help and I have to attend a branch. How about they actually just provide a basic level of customer service?

Just set up my Business banking with CBA Swan Hill only 3 months ago and its all been an issue.. love been told by a customer staff member " back up back up your too close" extremely aggressively like he was a bouncer ready to hit me ... but the one thing that CBA refuse to do is fix the ATM at front of building entrance so deposits can be made out of hours .. I've put in 3 or 4 complaints in regards to this and the ATM never seems to be working .. I have gone onto NAB Swan Hill who have been absolutely excellent and have now set up all business with them and will be transferring my everything to them .. I'm done . Provide the ability for me to do my physical banking out of hours or lose a customer/s .. bye bye ..

My thanks to Chie and to Ivana at the Commonwealth Bank in Keilor Road Nth Essendon. Respectful, supportive and both so professional. It made my banking experience the best in many many years.

Commonwealth bank absolutely bloody disgusting. Missing a payment over xmas tried to find out where it is and when it will hit my account all i get is a run around getting moved call to call till i hang up what a joke

Commonwealth Bank Clarkson

Went it today to let them know I bought goods that were not as described. Girl could not have been less interested. Stood and watch a chap.and I his girlfriend stand at the spare counter with two mobiles trying to connect with someone.. not one bit off interest in my issues.. so come Monday coom back clarkson will not have me a s a.customer. 30 mins.. still hadn't raised the paperwork..usually prtletty good in there too

If I could give them zero stars I would, every payment you make even if it is a saved payee they delay the payment for a minimum of 24 hrs under the guise of anti fraud protection. Total bull cannot access your money easily and you have to tell them why and what you are spending your money on if withdrawing!

I cannot stress strongly enough DO NOT BANK WITH COMMONWEALTH BANK.

Many thanks to Michelle who did everything to help me solve a frustrating problem. Only confirms why I always look for her.

Mayank was very helpful and supportive when helping me set up a bank account after I just moved from the UK!

If i could give a zero rating i would. There is a delay sometimes interminable in the connect between the request on desktop to the app registering. I have to logon multple times a day to conduct business banking which includes multiple clients. If i try to make payments on the app i have inadvertently made payments from the wrong accounts and then have to reimburse... It is just a debacle.
TO COMMBANK - FIX YOUR MFA. DO A ONE TIME CODE!

I signed up for a 5 month net bank saver high interest account. Be warned after 1 month they will change the variable component, even though their conditions online say it won't change until after the introductory period of 5 months. And then to add further insult, they don't then give you the new *introductory rate* available online, they will put you on much less. An internal review from the manager, who is condescending AF, will give you no results. Escalating to the Complaints Team also gives no results. Oh by the way no email about the change of rate You have to dig into your account information and it's hidden away (takes about 5 clicks to find the info). Unethical conduct, no customer service and no concept of customer retention. Note the sentence attached, sentence 3, *At the end of the introductory rate period the Net bank Saver standard variable rate applicable at that time will apply*, is false. They will adjust it as soon as they feel like it.
To give you all a further update, yesterday I went to close my account. I arrived into the digital queue at 12:36pm and was 8th in queue. By 1:22pm we had a message to say we were near the front of the queue and to return to the branch. We walked back to the branch arriving at 1:27pm. By 2pm, we still had not been served. Finally we were called 45 minutes later. I was rude, frustrated, and the staff member serving me, whilst trying to remain professional could see I was clearly upset, and basically told me she was refusing me service. I explained to her I had the flu, and had wasted almost three hours by now at the bank and should be home. She still refused to serve me for my 'attitude'. I wonder how she would feel if the bank changed her interest rate and made her lose over $4k in 4 months without telling her? I heard an elderly man in the next office, also getting irate and was sadly asked to leave. The bank and staff have no conflict resolution skills, other than asking you to leave. I had to back down and 'apologise' so I could move MY money and I didn't swear or call her names, I simply told her how disgusted I was in the bank and how unethical it was. She threatened to make me come back tomorrow and wait again (wow!) finally she agreed to close the account. It then was sent to another staff member to come and verify. I asked about the waivering of the $30 tfr fee for all the hassles, delay and misleading information, and was told, that she would lose her job to waiver the fee. I enquired with the 2IC who came into the review my transaction, but lucky Matt (the oh so savvy bank manager had told her he had already denied me this request, way to go Matt, for one of your highest saving branch customers, aren't you just a gem saving your branch $30 whilst losing my money, and also nowhere to be seen helping your staff, or trying to salvage your customers walking out the door, you hid in your office all day). In summary it took 4 staff, and almost 3 hours to close the account. i exited the CBA Orion branch at 3:26pm, sick, tired and disgusted with their threats (to make me come back another day!)The saddest part, not one person said 'how can we fix this'? To add insult, an email 'summary' came through from Primus at the Customer Complaints Team. He refused to even put me on the current Net Saver Introductory Rate of 4.45% because that was for 'privileged new customers'. Let me warn everyone stay away from CBA. After 1 month you will no longer receive the rate guaranteed, or be a new or 'privileged' customer. When I asked Primus how he would remedy this situation to retain my business, he simply said my case was closed. No attempt to keep me as a customer.
Today, the most satisfying part of my day, was transferring all my funds to St George, who not only offer a better rate than CBA, but exceptional customer service at their Orion Branch . Do yourself a favour and take your hard earned money elsewhere. CBA, and & CBA Orion do not appreciate your custom. No wonder people are getting asked to leave the bank, when you treat them so poorly.

Just stay away from them and use any of other banksif you don't want to waste your time over the phone for hours and then be requested to go to the branch and again wait one hour in the line to just withdraw your money from your account and close the account.I definitely not get back to CBA anymore

WARNING ⚠️ ⚠️ ⚠️:
THIS BANK SHOULD BE SUSPENDED FROM PRACTICING IN AUSTRALIA AND WORLDWIDE FOR THERE DAILY SCAMS.
THEY CLOSED MY ACCOUNTS WITH MORE THEN 12000 AUD IN IT AND I DIDN'T GET ANY CHECK FROM NOW UNTIL TODAY .
NO NOTICE NO CHECK AND HISTORY STATEMENTS. I SUSPECT THEY EVEN TOOK SOME MONEY FROM MY BALANCE . THEY EVEN REPORTED A TRANSFER THAT I MADE TO MY OTHER BANK ONLY TO SABOTAGE MY ACCOUNT WITH A DIFFERENT BANK .
EVIL DEEDS POWER OF HURMING FOR FREE .
MY ADVICE:
BOYCOTT THIS INSTITUTION AND SPREAD THE WORD .
DON'T DEAL WITH THEM AT ALL .

I was with this bank for years with no issue. Then they decided to close any branch local to me, then they introduced a 24 hold on all money sent to Crypto and stock market investment apps. The Crypto market is constantly fluctuating and time is of the essence. The amount of times I lost mass gains on a bullish run due to the banks stupid policy.

I left commonwealth and found a bank that let's me send my money instantly to my crypto and stock market apps. Since then I've actually made some money, I kept loosing it thanks to commonwealth. Pretty poor business model. We work for our money so we can spend and invest it as we wish, everything I get paid is credited to the bank, which means the bank owes me money every week. For them to take what they owe me and add stipulations to my investments is a big no no. Thier job is to keep our money safe till we decide what to do with it. Not hinder us by makeing things more difficult and time consuming.

Terrible. DO NOT USE THIS BANK IF YOU WISH TO BUY CRYPTO. They decline every crypto transaction and essentially give no reason and when you ask them to remove the restrictions they say they can’t and then give no explanation as to why.