Commonwealth Bank Avis 

Withdraw from atm machine whird & buzzed but no money forthcoming. Rang number ANZ and was told no money was processed. Tried 2nd machine and it worked. Only to find out the money came out twice.
Contacted bank and was told it would take 35 days to rectify, being a pensioner I find this unsatisfactory.

Told to come in branch, told to stand in one line for 10 minutes, told me to move to another line for 15 minutes, told to wait in a third line for 15 minutes - avoid Midland Gate Shopping Centre branch, horrendous, staff standing around everywhere not helping anyone

So here’s what happened. I booked a return flight through BudgetAir.com.au (big mistake) using my CBA Mastercard. The return leg got cancelled because of bad weather, and I accepted an alternative route via Hong Kong. When I got to Hong Kong, I found out I was only on standby for the Sydney flight — no confirmed seat. I couldn’t risk being stuck overnight, so I had to buy another one-way ticket back for about $1,000.

BudgetAir first promised a full refund, then changed their story and said the ticket was “used.” I filed a chargeback for $721.70, which CBA actually approved at first, but a few weeks later they reversed it, claiming the merchant provided evidence that the service was used — even though I’d already told them I never got on the final flight.

CBA then offered me $185 “goodwill” money because apparently the flight had 4 segments and I should only get 1/4 of the refund. Makes zero sense. I’ve since escalated it to AFCA, arguing CBA mishandled the chargeback under Mastercard’s “services not provided” rule.

Im disgusted with this bank.
I found out that they blocked all my accounts, with out even proper notifications.
Basically debanking me!
No access to my accounts...unless i do a new- KYC.
I have had my accounts for a long time, and get sent my banking statements to my current address.
Someone claimed i was sent a sms or text -message, but i was not.
Then it was claimed.. i was sent emails about the KYC- to an old email.
Problem is, i haven't logged onto that email for many months.. as i didn't need to.
So the CBA is backward and lying to me.
They say they do the KYC as its gov regulations.
All due to this money laundering rubbish..sup.
Yet, they cannot even deal with scammers well enough.
I was rudely spoken to by an indian lady- twice, and she hung up on me.

This country and its rules have become a joke.
I have been advised that they might be doing this KYC every few years.
Why?
Most people are not criminals.
Lots more closing of accounts, and debanking going on in aus these days.
Been told the kyc has to be done at the bank branch.

Is this to see prove that we are still alive?
Checking up on us..

BIG BROTHER is alive and well in aus these days.

Next they will want an ID for our PETS, bf they give them medical care, or whatever.

Closing branches putting more pressure on staff of branches that are still open while custom line up out the door to get simple matters fixed.

The Commbank reverted my home statements to an incorrect address and has taken 15 days since I made it known to the team. They have still not fixed this issue. This is a breach of security and I am furious

😡 I went into the Mt Gravatt Plaza branch to collect a credit card that CBA specifically sent to this branch for me to collect. Rude, argumentative & Beligerent customer service from Adam insisted that they don't do this. I insisted that the card was there & sure enough it was. Adam continued to argue and blame me for this being wrong🤔

I invest & trade in financial markets, my 1st live trade was back in 2009.

Earlier in 2025 I had bought up in cryptocurrency at a secure exchange the 2nd biggest in the world.

The Commonwealth Bank released a media statement about mid 2025, stating their dismay to Crypto & how organised crime use it to suppress being identified by law enforcement.

A classic ‘piggy-back’ ride. Crypto is in its infancy and things like the ‘Blockchain’ will circumvent exactly what Combank describes.

Why have big US banks flipped and their President is now an advocate for Crypto.

Is this how Big Aust. bank CEO’s get paid the millions in their contracts every year.

In other words, they fear their bottom line amount.

They fear the exodus of investors & traders on local bank
Share trading platforms, moving to where they have freedom to buy sell Crypto.

Why Combank were you setting up a Cryptocurrency platform around the time of COVID.

It’s alleged that they were shut down by the federal govt.

Big 4 banks hide behind privacy laws to protect themselves.

My main reason for writing today, not for another whinge. But a true account of how CommBank cancelled my rental direct deposit soon after the media release and soon after their non disclosure.

Not only, would they not tell me reasons why they cancelled my direct deposit (Lismore NSW branch).

But they failed in advising me as a customer, a duty of care, 2 things.

Repeatedly, CBA

1/ Never told why they failed to disclose to me that hackers had reportedly gotten inside the exchange where my cryptocurrency purchases were made.

2/ Even more upsetting the failure of CommBank to acknowledge why they cancelled my rent payments.

I want a name who gave the authority.

I hold their CEO accountable.

This experience displayed to me that banks like CommBank are not accountable perhaps even to Govt.

If you’re lucky you will receive a smile and some due courtesy at a branch, but tread on their toes and they will F’ you in every way imaginable. I closed my account and never to return.

Terrible customer and banking service. Avoid this bank as much as you can.

CBA is the embodiment of everything wrong with modern banking — a soulless, predatory entity that feeds on trust and spits out debt, deceit, and despair. What they’ve done to their customers isn’t incompetence; it’s orchestrated betrayal.

After fixing a home loan, they surgically removed key benefits without warning, then introduced new “fees” that didn’t exist when the contract began — the kind of quiet treachery you’d expect from a loan shark, not a national bank. It’s the financial equivalent of locking the doors before setting the house on fire.

Every interaction with them feels like being gaslit by a machine built from arrogance and contempt. Their “customer service” is a labyrinth of empty apologies and trained indifference, designed to wear you down until you surrender. Every answer is circular, every excuse rehearsed, and every promise hollow. It’s not support — it’s containment.

CBA has turned loyalty into liability. They wait until you’re bound by a contract, then drain you dry through hidden clauses, “policy adjustments,” and smug denials that anything has changed. It’s a strategy so deliberate it borders on psychopathic.

They hide behind branding, PR spin, and charity ads to disguise what they really are — a legalised scam operation with a marketing department. The scale of their greed is industrial, their ethics non-existent, and their regard for the Australian public beneath contempt.

CBA is not a financial institution. It’s a warning label for what happens when greed evolves past shame. Every cent they touch feels dirty. Every policy they create seems engineered to extract pain and profit in equal measure.

If you bank with CBA, understand this: you are not a customer. You are a resource to be mined until you are empty.

Logging into their website on a browser is a nightmare. The process is bloated, slow, and unreliable. Their mandatory MFA is downright broken. I’m forced to do it twice, sometimes three times, just to get in. Even after a “successful” login, clicking Transfers often kicks me back to the sign-in screen. It’s a terrible online banking experience that basically bullies you into using their subpar mobile app.

Horrendous response times. Difficult to talk to a real person

Do not buy gift cards using your Commbank account. Beware of cash advance fees. Even if you buy a $10 gift card, such as Woolworths, they charge you $4 (what percentage is that?). I called to ask about this fee, and customer service told me, “A gift card is just like cash, so we have to charge fees.” Why is Commbank the only bank doing this?

I used to have all my banking with Commbank, including CommSec, but I am closing them one by one and moving to another bank. You used to be the best bank, but unfortunately not anymore. Commbank needs to address this issue, otherwise they will keep losing customers.

Scammy tossers - reported an unathorised transaction. They cancelled the card sent a new one. The next month the same company charged my account - they had no way AT ALL of knowing my card details meaning they had access to my account. Commbank ignored that - cancelled my card again and sent a new one.

Low and behold - get to today; that same company gets a charge to my account - I contact commonwealth bank, really annoyed now as we are near $300, and their suggestion is to cancel my card... I have tried to explain that will not solve the problem but that is their only solution to me.

If you ever wondered what happened to that kid at school the used to sit in the corner and eat the crayons during class - he got a job at the Commonwealth Bank.

Extremely Disappointing Customer Service – Brandon Park Branch

My 85-year-old mother and I went to this branch yesterday to activate her new debit card and set up netbanking. I explained to staff that I would be helping her with internet banking since she’s not good with technology, and that I had her Enduring Power of Attorney with me.

The staff member (Franz) said it would take 45 minutes to set up, then refused to help with either the netbanking setup or the card activation. When I expressed my frustration, she called her manager — a young Indian woman with long hair — and the service only got worse. Neither offered any assistance or showed basic courtesy.

This is a complete contrast to the long-standing, friendly staff (like Kelly) who used to provide excellent service here. My parents have banked at this branch for years, but the current staff at Brandon Park have zero sense of customer care.

We left without any help. After this awful experience, we will be moving our banking to another institution.

Brandon Park CBB branch now has the WORST customer service. Absolutely unacceptable.

The worst bank for business

During two previous SCAMS of my account, I have received little help - from The Glenelg branch of the Commonwealth Bank. At times, I have waited for up to an hour to be answered by phone - & will not waste my time with the useless ON LINE CEBA ASSISTANT . During my recent scams, I visited the Glenelg branch in person for help - & was made to wait over an hour for someone to investigate the matter. Now I have been SCAMMED again...... I have approached the Commonwealth Bank head office via phone for urgent help - but have been told by the Investigation Team that they hold low hope for the retrieval of the loss of my funds ! I have been a loyal customer for many years of the CB. Now I have decided to change to another bank. It is time that the Commonwealth Bank operations are reviewed !

When a case with clear, documented criminal conduct is blocked, it's rarely by accident. In my experience, certain staff appear more interested in acting as loyal operatives for senior figures than in protecting customers. My matter has been deliberately stalled by someone whose actions suggest they are a willing pawn for internal power players - shielding misconduct instead of addressing it. This behaviour erodes all trust in the complaints process .

suck CBA service, I have been with CBA for over 17 years. The service got worse overtime, they not only charge customers when withdraw money over the counter but also customer service staff really bad in manner especially-Inala Branch. One of CBA ATM swallowed my card last weekend, called customer service team, I asked the reason why the ATM swallowed my card, staff at the time said" he did not know"-->I was speechless and angry at the time. I then asked them what can they do for me, he said I either needed to wait for the staff to open the ATM and can get it back (it was on weekend and there was no staffs there) or they would send a new card which would arrive in 5-7 business day --> SHAME ON YOUR SERVICE CBA. I am planning to shut my account with them and move on to better customer service bank. I will tell every one in my family to stay away CBA. I am very upset until now.

Pretty easy app to use, just still don't know why I have to wait a day to send my own money?