Complete Appliance Protection Avis 62

I reached out today to get some more info on their plans, but I was met with total disrespect. The representative was rude and treated my questions like a burden. I was looking forward to working with this company, but based on this phone call, I'll be taking my business elsewhere. Good prices don't excuse bad treatment.

This company has telephoned my elderly vulnerable mother twice regarding her appliance cover after her cancelling it. They have persuaded her that she needs this cover for another year and asked her for her bank details over the phone. She tried to cancel the payment with the bank but it was too late. She did not send the authorization letter back confirming she agreed to the payment but it was still taken. The telephone number just goes through to a Tesco Mobile answerphone and doesn't even state the name of the company. Very unprofessional. There is no way of talking to anyone. No reputable company should be persuading elderly people to give their card numbers over the phone. Terrible company for any form of customer service.

My Warranty Company is Better than Yours! Complete Appliance Protection did it again. My house was hit by lightning destroying just about everything, including two furnaces and two air conditioning compressors. Without any hassle CAP sent Payout Authorizations for all four units. Seeing that I was claiming these on my insurance, and the fact that CAP has always protected us, I gladly returned those authorizations. Thanks CAP for always being there for us!

I have been with Complete Appliance for so long and not one time have they disappointed. The complete should also stand for Complete Customer Satisfaction!

We reported our leaking dishwasher to Complete Protection, the response was prompt, representative was courteous and the process painless.

Complete protection plan is a good company and I have been using their services for many years. The reason I am giving 2 stars is because of bad customer service. I needed help in deciding to choose ultimate plan verses some other home warranty plans. The representative was frustrated and raised her voice and showed her frustration. I was not comfortable seeking any more help. I feel customer service is a very important job to help and convince customers to buy their products or services. It doesn’t matter how good the company is if they provide cheap customer service.

We are incredibly happy with Complete Protection! They helped us save $300 toward the replacement of our water heater, and the entire process was simple and stress-free. The reimbursement process was straightforward, and their team was always available to answer our questions with professionalism and care. Their exceptional service truly exceeded our expectations, and we can’t recommend them enough. If you’re looking for a reliable company with great customer service, Complete Protection is the way to go!

The BEST Home Warranty Service EVER!!! Finally a company that stands behind their commitment and not hide behind the "small" Print!

I was provided an authorization code in advance and then they denied my claim. What is the point of having a warranty if they just find a way out of it? Their technician "Ashley" stated my authorization code was not an authorization code, despite me reading the email to her. She refused to give me supervisor information and then hung up on me. I attempted to call back twice and no technicians have picked up since. They are clearly a scam company and their employees are unprofessional. My experience does not matter to them, but hopefully my review will prevent someone else from making the same mistake I did by giving them my business. I contacted my realtor, a family friend, so that she and her clients will no longer use Complete Protection. I told every person in the market for a home and/or warranty about my experience too because in this economy, with inflation so high, it's inhumane to take someone's hard earned money, give them false reassurance that they are protected, and then deny a valid claim.

Unfortunately, they are not a good company to work with. More hoops to jump through than a circus. I got their premium package for $900, however only covers an aggregate maximum of $1000 on most things. If they decide you need a new appliance only covers a few hundred dollars. I should have read the fine print before signing up. I had an approved claim for $320 for someone to look at a leak I had, they provided an estimate to repair it which was going to cost $2200, and they said they would only cover $680 as I would hit the $1000 maximum reimbursement. They wanted me to do a bunch of work to get the estimate in their format with their information. Too many hoops, not worth the premium. I canceled, and they are prorating and deducting the $320. Not a good way to run a business.

Each time I've needed the services of Complete Appliance Protection, the phone has been answered quickly and my needs have been met right away. I couldn't ask for better service, and I often recommend the company to others.

I have been with CAP for about 5+ years and have not had any issues. I have submitted 2 claims and both paid according to contract. From a microwave to air conditioner. I have found that their vendors have a good reputation. I do wish they would do yearly AC maintenance and possibly send out a reminder (just a little wish list smile)

Delta is an outstanding Rep!
I now use their service with 2 of my properties.
Outstanding service and ease of working with the company.

Have had CP for the last two years. Recently my washing machine broke. I called and received an immediate approval. I love that I can choose my own repair company. They came out and diagnosed the issue and CP approved the repair. Love the zero deductible and the fact that they paid our bill quickly.

I called Jacky to make sure they would cover my refrigerator and microwave repairs, however they declined both. The microwave was an older GE model that was a built in when I bought the house 6 years ago. The technician said it needed a new magnetron and diode that would cost $300 with parts and labor. The tech spoke with Jacky and advised her that a new microwave of the same type but newer model would cost $1200. Jacky said because it was old she would not replace it but give me $125 for a new one (Hahaha like that will cover the price). Then the tech said my refrigerator needed a new condenser, compressor, evaporator, heat exchange, dryer filter, and Freon. He advised that the cost to repair would be $2,800. He told Jacky that it would be worth repairing because a new one is upwards of $10,000 for a subzero. I was standing next to the repair tech when he was discussing this with Jacky. I then got on the phone with Jacky to discuss if they would fix it. She said they would not fix it because it was too old and the tech told her they no longer had parts to repair it (LIE). I advised her that wasn’t true that the tech was on the phone with subzero checking on all the parts which they said they had in stock. She then said it’s too old, so they won’t repair it. She said they would issue $500 toward a new refrigerator upon purchase and submittal of the receipt. Don’t wast your time with this company as they make they’re own decisions when to make a repair. I realize the company that came out to assess the appliances wasn’t great but I asked Jacky if they had any referrals in my area that they recommended, however she said they did not.

For a AC repair of $1700, The following is CP response.

Jun

=============
Re: Payout (Authorization#ANW1835505 , PO Authorization#POAW190071 )

Dear Jun,

We would like to inform you our company has issued the payout of $350.00 towards the replacement and installation of your A/C Evaporator Coil with a new unit, not used. CP will not authorize any more repairs on this appliance.

Diagnosis: Non repairable freon leak in evaporator coil
Service Company: WSU Services

You may purchase your new unit from any authorized retail dealer, so we encourage you to shop around for the best value. You will need to send us a copy of the receipt, which you can mail, fax, or email to the contact information below. Please have the model and serial numbers of your new appliance listed on the receipt. This offer is good as long as you are a customer and your account is current. Your new replacement unit will be covered by Complete Protection.

1532 NE 96th Street, Suite A
Liberty, MO 64068
Fax 1-816-792-2009

Should you have any questions regarding this notice, please call our office at 1-800-978-2022.

Thank you,
Complete Protection
1-800-978-2022

My name is William Roberts of Upper Marlboro, MD and I found this company after months of researching home warranty companies. The reviews I read were awesome and I must say that Complete Appliance Protection has exceeded my expectations based on them. They are extremely responsive to submitted claims and provide the absolute best customer service. Since signing up, I have whole-heatedly recommended them to any of my friends, family and colleagues willing to listen!

I had a great experience with CP when our AC went out. They recommended a company near and they responded fast. Everything went smoothly.

Excellent customer service, quick approvals & fast reimbursement checks. I also love that I can choose my own company for repairs. Definitely worth 5 stars.

Jackie was awesome! As the phone rep, she was very friendly and professional. Took care of everything quickly and no hassles.