It seems I was signed up to an account without me knowing. I noticed a £18.00 charge on my Santander Credit Card and asked the bank to stop all future payments. I have notified the company and asked f... Voir plus
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My husband was contacted by his bank to tell him they were stopping his bank card as they had spotted what they recognised as a dubious debit on his account. This was a new card which he had only use... Voir plus
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They take money from your bank account without your consent i dont know how they do it however becarefull people check your transactions before buying anything online . I ve just canceled my subscrip... Voir plus
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Like every other reviews I feel totally scammed by this bunch of lowlife cheats They got me though Trainline it was virtually invisible and no mention of any subscription not even an email ove... Voir plus
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Just noticed unauthorised charge of £18…
Just noticed unauthorised charge of £18 a month for the past year on my account from completesave. For the record never heard of them, had no service from them, absolutely have not saved anything from them!
Despite what there automatic message response says. I haven't signed up with them so don't even say I am lying.
Steeling money from honest hard working people who are trying to make ends meet. SHOCKED & DISCUSSED!
Cant believe the law is alowing this ?
I will be taking action further.
Am not giving you any of my personal details are you crazy ?
You have already stolen money from my account and you can't be trusted!
17 août 2026
Avis spontané
Réponse de Completesave
Thank you for bringing this to our attention.
To be a member of Complete Savings, you must manually fill up the form presented to you after making a purchase with one of our partner retailers where it was stated that a membership fee will be collected after your free trial period. You can view more details on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to help you further, please share more details like your full name and email address through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk
UPDATE: We appreciate you providing additional information to locate the account. We're able to locate your membership using the details you provided. Please also check your inbox for further details. If you would like any further help, please contact us via telephone on 0800 389 6960 (UK free).
Unknowingly charged £18!
Unknowingly charged £18 for something I didn’t know I was paying for,
Scam I guess, would love a refund and to cancel the subscription (?) but idk how
15 août 2026
Avis spontané
Réponse de Completesave
We appreciate you sharing your experience.
Please know that Complete Savings programme is designed to provide value through cashback and savings opportunities. More details about how the programme works can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
We'd like to provide details of how you signed up for the membership, please send us an email directly via email to mary@completesavings.co.uk.
Webcompletesave keep stealing money out…
Webcompletesave keep stealing money out of my account. Theft, Fraud whatever you want to call it . I'm not putting up with this any longer
10 août 2026
Avis spontané
Réponse de Completesave
Hello there, please know we are here to help you with your concern.
Complete Savings is a membership programme where members must complete signing up and agree to the terms and conditions. You can access more resources on our website https://www.completesavings.co.uk/frequently-asked-questions
For us to look into your membership and provide details of how you signed up, please share more details like your full name and email address through the request we sent here or via email to mary@completesavings.co.uk.
Scam
Scam
Charged £18 today never said anywhere on the Trainline cashback that when you sign up there's a short trial and then you get charged. I've emailed them about it so you better give me my money back and cancel this crap. Absolute joke so dishonest
10 août 2026
Avis spontané
Réponse de Completesave
Thank you for bringing this to our attention.
To be a member of Complete Savings, you must manually fill up the form presented to you after making a purchase with one of our partner retailers where it was stated that a membership fee will be collected after your free trial period. You can view more details on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to help you further, please share more details like your full name and email address through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk
Complete Savings signed me up to a paid…
Complete Savings signed me up to a paid membership via a Domino's checkout without making it clear I was agreeing to a recurring £18/month charge — buried in small print I was never meaningfully shown. Never used a single benefit. After complaining, they issued a partial refund but left a chunk outstanding, leaning on that small-print consent rather than actually resolving the issue. Customer care felt like box-ticking, not genuine problem-solving — no real accountability. The ASA ruled in Oct 2024 that Complete Savings' advertising was misleading, which matches my experience exactly. Now escalating through my bank. Be very careful when checking out online — watch for pre-ticked boxes or extra steps that sign you up to services you didn't intend to join, and check your statements regularly for unexpected charges.
15 août 2025
Avis spontané
Réponse de Completesave
Thank you for sharing your feedback. For clarity, our programme is offered to eligible customers after completing a qualifying purchase with one of our partner retailers. Registration requires completing a sign-up form and actively confirming membership details before enrolment is finalised. More details can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to locate your membership, please share your full name and email address via email to mary@completesavings.co.uk and we'll follow up with you.
SCAM
I have never created an account with Complete Savings, never knowingly subscribed to their service, and had never even visited their website before discovering these recurring charges on my bank account.
Despite this, I have been charged €18 repeatedly, without ever knowingly authorising a monthly subscription.
In my experience, this is an absolute scam. I see no added value whatsoever in this business model, which appears to rely on consumers being charged for a subscription they may not even realise they have signed up for.
I am demanding the immediate cancellation of any alleged membership and a full refund of all amounts taken from my account (€144 to date).
I expect to be reimbursed without further delay.
8 août 2026
Avis spontané
Réponse de Completesave
We appreciate you taking the time to share your concerns regarding the charges on your bank account.
The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions. https://www.completesavings.co.uk/frequently-asked-questions
For us to locate your membership, please share more details that will help us locate your membership via email to mary@completesavings.co.uk and we'll follow up with you.
This is only slightly better than a…
This is only slightly better than a scam, I did get a refund but only as I noticed as soon as the debit hit. This should be illegal. Im surprised Trainline want to be associated with such a company.
AVIOD AT ALL COST
29 juillet 2026
Avis spontané
Réponse de Completesave
Thank you for sharing your feedback. For clarity, our programme is offered to eligible customers after completing a qualifying purchase with one of our partner retailers. Registration requires completing a sign-up form and actively confirming membership details before enrolment is finalised. More details can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
We’d be happy to look into this further and provide details on how the membership was created. Kindly send us a an email to mary@completesavings.co.uk and we'll follow up with you.
I'm getting charged £18 for 7 months..
I'm getting charged £18 for 7 months... What on earth is this and why am I getting charged. I want my money back ASAP
31 juillet 2026
Avis spontané
Réponse de Completesave
Hello there, please know we are here to help you with your concern.
Complete Savings is a membership programme where members must complete signing up and agree to the terms and conditions. You can access more resources on our website https://www.completesavings.co.uk/frequently-asked-questions
For us to look into this further, please share more details like your full name and email address through the request we sent here or via email to mary@completesavings.co.uk
It’s nothing short of a con trick
It’s nothing short of a con trick. Trainline should be ashamed for associating themselves with them. It’s clearly not interested in supplying any type of service, so should be forced to refund all monies and be shut down.
31 juillet 2026
Avis spontané
Réponse de Completesave
Hello Declan, thank you for bringing this to our attention.
Please know that Complete Savings programme is designed to provide value through cashback and savings opportunities. Members can earn 10% Cashback at over 1000 top retailers, in-Store Cashback at your daily stores, a Welcome Reward after qualifying purchases when you join, and a Monthly Bonus you can claim every month. More details can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
Please share more details that would help us locate your membership via email to mary@completesavings.co.uk. Alternatively, our team can be contacted via phone:
Phone: 0800 389 6960*"
Spam and Fraud
Spam and Fraud. You would even don't know when it subscribe. Be caution at all once you see this name of company. It corporate with the Train ticket company / parking for the ads, telling you are eligible to claim the cashback after you purchased some of product/service, misleading you for free registration/claim, but target to your monthly subscription fee afterward.
23 juin 2026
Avis spontané
Réponse de Completesave
Hello Kei, thank you for giving us a chance to clarify your concern.
For clarity, our programme is offered to eligible customers after completing a qualifying purchase with one of our partner retailers. Registration requires completing a sign-up form and actively confirming membership details before enrolment is finalised. More details can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to locate your membership, please share your full name, email address, and UK postal code via email to mary@completesavings.co.uk and we'll follow up with you.
How can manage to get my account,
How can manage to get my account,
On 10 th July they charge me £18 and on 15 th Jul again they charge me £18.
18 juillet 2026
Avis spontané
Réponse de Completesave
Hello Raif, thank you for letting us know about your concern.
You can visit our website https://www.completesavings.co.uk/frequently-asked-questions and try logging in using the email you used for signing up and select "Forgot password" to receive an email to reset your login details.
We can provide details of how you signed up for the programme if you coul share with us your full name, email address, and UK postal code via email (mary@completesavings.co.uk) and we'll follow up with you.
Scam that stole money
16 juillet 2026
Avis spontané
Réponse de Completesave
Hello Bradley, thank you for making us aware of your concern.
Complete Savings programme is designed to provide value through cashback and savings opportunities. Members can earn 10% cashback at over 1000 retailers, in-Store Cashback at your daily stores, a Welcome Reward after qualifying purchases when you join, and a Monthly Bonus you can claim every month.
More details can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to locate your membership, please provide more details through our request here on Trustpilot or send us an email to mary@completesavings.co.uk with your details such as your full name, email and UK postal code.
These people are fraudsters
These people are fraudsters. They have taken 18 quids from my account without any consent. Idek how they got my bank details or anything like that. Like wth how can they the money just like that ?
10 juillet 2026
Avis spontané
Réponse de Completesave
Hello Malik, thank you for giving us a change to address your concerns.
Please know that Complete Savings have no way of obtaining your details if the sign-up form was not completed. Please visit our website to learn more about the programme: https://www.completesavings.co.uk/
For us to help locate your membership, please share your full name, email address, and UK postal code via email to mary@completesavings.co.uk and we'll follow up with you.
I did not even realise I had signed up…
I did not even realise I had signed up for this scam.
I have been debited three times by this company, and I still can not remember when I signed up with them, and I definitely don't remember signing up for a subscription service. This is just fraudulent!
6 mai 2026
Avis spontané
Réponse de Completesave
Thank you for letting us address your concerns. The only way Complete Savings could charge your account is if you completed the sign-up page and agree to the Terms and Conditions.
For us to provide details of how you signed up, please share more details that will help us locate your membership through our request here or via email to mary@completesavings.co.uk
Waking up to a message from my bank…
Waking up to a message from my bank saying my card is blocked as comepletesave had tried to take £18 out of my account it came up when I paid. Sainsburys for my weekly shop this is discusting going into somebody’s account also the inconvenience of not being able to use bank card nor apple pay this is terrible my bank has referred to fraud team in bank you should be prosecuted
5 juillet 2026
Avis spontané
Réponse de Completesave
Hello Liz, thank you for making us aware of your concern.
Complete Savings programme is designed to provide value through cashback and savings opportunities. Members can earn 10% cashback at over 1000 retailers, in-Store Cashback at your daily stores, a Welcome Reward after qualifying purchases when you join, and a Monthly Bonus you can claim every month. More details can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions.
For us to locate your membership, please provide more details through our request here on Trustpilot or send us an email to mary@completesavings.co.uk with your details such as your full name, email and UK postal code.
UPDATE: We're able to locate your membership using the email you provided and have cancelled it effective immediately. A cancel confirmation along with details of how you signed up was sent to your email for your reference.
For any questions, don't hesitate to send us an email to mary@completesavings.co.uk
Well I didn't even know I had signed up…
Well I didn't even know I had signed up for this when I ordered something for my poorly dog from viovet.co.uk, he had been to the vets every day for a few days.... I was very distressed and worried that day, so not really my normal sharpe self. Shame on you .... but thank god my bank is aware of your scam so much so, I received a message that a subscription had been set up, and if I wanted to cancel it they could help !!!!! Banks are obviously aware of your goings on
28 juin 2026
Avis spontané
Réponse de Completesave
Hello Michelle, please know we are here to help you with your concern. Complete Savings is a membership programme where members must complete signing up and agree to the terms and conditions. You can access more resources on our website https://www.completesavings.co.uk/frequently-asked-questions.
For us to look into this further, please share more details like your full name and email address through the request we sent here.
If you need further assistance, you can easily contact our Customer Service Centre:
• Our free telephone number from within the UK: 0800 389 6960
UPDATE: We appreciate you providing additional information to locate the account. We're able to locate your membership using the details you provided. Please also check your inbox for further details.
Just found £18 x 18 months gone off my…
Just found £18 x 18 months gone off my credit card - hadn't used my card for so long and recently bought something and when going to pay my balance found these transactions - apparently it was triggered when I bought something from Argos - BEWARE !!!!!!!
26 juin 2026
Avis spontané
Réponse de Completesave
Hi Steven, thank you for giving us the chance to address your concern.
Please know that in order to be a member of Complete Savings you must complete the sign up from and agree to the terms and conditions. It was also stated on the form that a membership fee will be collected after your free trial period. More details can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to help locate your membership, please share more details through the request we sent here on Trustpilot or via email to customerservice@completesavings.co.uk and we'll do our best to help.
Tried to take money out my account with…
Tried to take money out my account with out my permission
20 juin 2026
Avis spontané
Réponse de Completesave
Hi Kerry, thank you for giving us the chance to address your concern.
Please know that in order to be a member of Complete Savings you must complete the sign up from and agree to the terms and conditions. It was also stated on the form that a membership fee will be collected after your free trial period. More details can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to help locate your membership, please share more details through the request we sent here on Trustpilot or via email to customerservice@completesavings.co.uk and we'll do our best to help.
UPDATE: We appreciate you providing additional information to locate the account.
We're able to locate your membership using the details you provided. Please also check your inbox for further details. If you would like any further help, please contact us via telephone on 0800 389 6960 (UK free).
Just an addition to the many consumers…
Just an addition to the many consumers hoodwinked into this scam inadvertently like me in simply being persuaded to sign up for cashback by a company from whom you have made a purchase. Government should take action to outlaw this sort of unacceptable way of scamming consumers, but no chance they will. I will endeavor to recoup the gbp18 they ripped off from me and will reward the company all beauty who were complicit in the scam by never using them again
11 juin 2026
Avis spontané
Réponse de Completesave
Hello there, please note that the only way Complete Savings could charge an account is if the sign-up process was completed and the Terms and Conditions were agreed to at the time of registration. https://www.completesavings.co.uk/
We’d be happy to look into this further and provide details on how the membership was created. Kindly send us an email with your full name and email address to mary@completesavings.co.uk.
UPDATE: We appreciate you providing additional information to locate the account, unfortunately, we're unable to identify a membership. Please send us an email with your full name, other email address you may have used, and your UK Postal Code for us to investigate further.
This is the biggest scam.
This is the biggest scam. When registering, you are not warned that they will charge you 18 pounds for a subscription. It is all for the sake of imam...
11 juin 2026
Avis spontané
Réponse de Completesave
Hello Vanya, we appreciate you bringing up this issue with us. You can be assured that Complete Savings generates significant cashback savings for its members. Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. After the free trial period, there's a monthly membership fee which is billed to the credit or debit card registered with us during the enrolment process. More details can be found at www.completesavings.co.uk.
For us to locate your membership, please provide more details through our request here on Trustpilot or send us an email to customerservice@completesavings.co.uk with your details such as your full name, email and UK postal code.
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