Cooksmill Avis 

Very poor customer service. I have ordered 4 items but they tell me 1 is not in stock after i made payment and they said they will refund me for 1. But they send me 2 items and they are telling me they will refund for 1 item that is not in stock. What about the 3rd item I paid. I have asked to cancel and for full refund. Very disappointing. Every time I order there is some problem with order.

Really great service. We ordered a pan but got the wrong size. Laraib was so quick in putting it all right, sent out a new one and we ended up keeping the other one as really liked it. Fantastic customer service, direct through to Laraib and really efficient follow up.

Jillian was a huge help as I was having difficulty ordering on the website. She made sure that the order went straight through to the warehouse and it was received the next day! Very happy with the customer service and product!

I’ve ordered few boxes of 2 different sizes plates from cooksmill but before delivery they emailed to say make sure you order correctly because if you wish to return, we will only refund 70% of this order! However when we received, we realised some of them we ordered were smaller than we thought! So we didn’t open all boxes to order the larger ones.we kept the wrong size plates and ordered more! But once the second delivery arrived and we opened all boxes, we saw some of the first order which was the largest plates, were smashed in transit. Once we emailed them the pictures, they refused to replace the damaged ones, because “we were out of our 48 hours report window “! And its part of their terms and condition when you tick a small box!!

I bought two of the 'seasons storm bowl shape cup 9oz'. One of the cups does not have the brown speckled rim which matched the other and the saucers, and looks to be unfinished. Whilst I understand that the finish of the products may vary, to me it looks like the speckled rim design has not even been done on this mug. I am not sure how someone can be happy enough with the finish to allow it to be sold along with another one that looks so much better. I called customer services to see if they would replace the mug, but they just tell me that 'product finishes may vary' as stated on the website. Again, I understand that the 'finish' may vary, but the design of this mug doesn't even look finished. The only other option they gave me was to return the items at my own cost for a refund. I am very disappointed with the service I received. For the sake of replacing one poorly finished mug, this would have been easily solved and I would have been satisfied with my order. They clearly have no pride in the finish or quality of their products, or their customer satisfaction. My advice would be to avoid

I brought 4 large dinner plates and 4 small plates around a year ago, they are the best things I brought for our flat, a year later and they have been in the microwave the oven, I may have even dropped 1 or 2 on accident, and they are perfect condition we get compliments on them from everyone! When I ordered these 2 turned up broken I emailed straight away and spoke to Nicole who send me 2 new plates within 24 hours absolutely amazing! Thankyou

I called them on a Friday lunchtime to arrange for some paper chef hats to be delivered on the following Monday. I received excellent communication from the team, they did an immediate stock check for me to make sure they have the items in stock and soon after I placed my order online I received the dispatch notification and today (that dreaded Monday) I already have the hats! Amazing, very helpful customer service! Would buy from them again!

Found a great product and requested a bulk order with a delivery date that was a bit tight.

Team (Nicole) worked hard and expedited the order.

Great Comms, product and price with a cheerful team.

Perfect.
Thank you so much.

I have been ordering from cooksmill for a while now and every time they impress me with the service they provide and this time Jillian has gone an extra mile to help me with the stuff I needed! Keep up the good work guys

Exemplary Service.
Friendly, clear and fair.
Win/win experience.

Fast delivery and well packaged. I had an issue with a couple of the items and they resolved this very quickly. Great customer service.

Cooksmill offer great value for money and customer service. They replaced a broken glass with no fuss and gave us the remaining glasses of the set at a big discount.

Special thanks to Nicole for great comms.

All our other items were great too, we definitely recommend and will be using again.

Customer service at its BEST! Very hard to find these days!
I made a mistake, it was my first order,Jillian solved it, she even rang me, even rarer to find a person still willing to have a telephone conversation these days!!!!
I got my delivery early this morning and i am a very happu customer!
Thank You Jillian! These stars are for you!

Very pleased with my order. Packed very well, and Cooksmill were extremely kind, professional and helpful. A minor problem with one item and they sent a replacement straight away. I wish all companies were as good. Thank you Cooksmill.

Next day delivery! I was very impressed by the way I was kept informed of the progress of the order and surprised at how fast it arrived. Goods of good quality. My one complaint is that the stated container volume must have been the external volume. The useable internal volume was 30% lower, since the volume left inside the covering lid is not useable.

I have used them before, but on this occasion i placed my order early hours Friday morning, the website says that orders after 2pm Friday will be despatched the following week, well my order was way before the 2pm deadline and it has only been despatched today, after i emailed them this morning, i also didn’t order anything that had a lead time as i needed the products sooner, this clearly didn’t matter because they had the cheek to email me back completely disregarding everything i said & just said all being well I should receive this within a couple of days! How pathetic! I then said as you ignored my email I’ll refuse delivery then, and the response was if i refuse delivery, the £6.95 delivery charge will not be refunded! They were VERY quick to reply to that. £6.95 delivery charge for something that is in stock and takes a week to arrive! STAY AWAY, if they don’t fix this i’ll do a charge back to my card, & i will raise this with trading standards as it’s very misleading information

I recently made a purchase with cooksmill and am thrilled with the performance, ease of use, and features. Highly recommended for anyone who is looking for a reliable products with great quality.

Great job by Cooksmill, been a pleasure to purchase from them. Would recommend.
I’d also recommend updating ya glasses cupboard, price of a glass is less than a drink in the boozer or restaurant. So makes perfect sense to buy a nice glasses cabinet that will last years👌👍.

The agent I dealt with was very friendly and helpful in dealing with my order. Although I did not receive our item when we wanted, it was delivered within your lead time but I appreciate every effort that was made.

Brilliant customer service.
I emailed about the size of the plates and had a response very quickly.
When I ordered them they were delivered within a couple of days by courier. Email updates from both.
Very happy with my plates on size , quality , price , service and no minimum order if you just want 1.
Perfect company.
Definitely recommended 💯