Coolersomm Avis 

309
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent service from the welcome in the wine bar/shop in Wandsworth to the ordering and delivery of the excellent quality wine ageing cabinets all in place and filled before the next heatwave hits... Voir plus

Noté 5 sur 5 étoiles

Amazing quality and service from order to installation, thank you! Customer service arranged to delivery earlier than planned to fit my schedule. The delivery went perfectly, the two delivery men were... Voir plus

Noté 5 sur 5 étoiles

Delivery was smooth and loving the wine fridge. Great customer service - responsive and helpful. Eg. Emailed beforehand to ensure the fridge would fit down steps and through corridor.

Noté 5 sur 5 étoiles

I did plenty of research and decided to go with Coolersomm. The communication was clear and immediate which lead to a hassle free delivery and installation. The delivery guys placed the cooler exactly... Voir plus

À propos de l'entreprise

  1. Club d'œnologie

Écrit par l'entreprise

ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

309 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,8

Tous les avis

(309)

60 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great products and service

I’m extremely happy with product and service. Sarah and Lucie were amazing answering queries, coordinating delivery to fit with my return from holiday and following up on delivery service. The delivery guys were brilliant also - courteous and extremely helpful lifting the fridge into position and taking the packaging away with them. Thank you everyone.

17 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Everything you would hope for.

Our delivery went exactly as you would want.
The unit was unpacked and placed where we requested, where we left it unplugged for 24 hours.
The packaging was taken away and the drivers were helpful and friendly.
AO arrived on time with updates on the collection of our old appliance.
All in all a 5 star rating.
We are extremely happy with everything form ordering to installation and collection.
We would highly recommend Coolersomm.

9 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Great communication

Great communication. When the delivery drivers took the adapter with them by mistake, the team had a replacement out to me by return. The delivery drivers were great guys btw.

19 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service from the welcome in…

Excellent service from the welcome in the wine bar/shop in Wandsworth to the ordering and delivery of the excellent quality wine ageing cabinets all in place and filled before the next heatwave hits.

Very good prices and good after sales. Thoroughly recommend.

19 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing quality and customer service

Amazing quality and service from order to installation, thank you! Customer service arranged to delivery earlier than planned to fit my schedule. The delivery went perfectly, the two delivery men were very nice and installed the fridge where I wanted and explained everything. Fridge works great and is beautiful!

4 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Aftersales Customer Service

Bought a Somellier cooler last year. It was the perfect size for our small house and not overly expensive.It turned out to be very noisy in a weird way. I discussed this and sent videos etc to Coolersomm who at the time wanted to leave it. It eventually got a little quieter so I decided to live with it, but noticed that ice was forming on the cooling elements. so this year decided that I would defrost it. With the ice melted I switched it back on to find the horrendous noises had returned with a vengeance! Approached Coolersomm again as it was untenable, sent another video to them and. MIndi took up the gauntlet of either repairing or replacing. She was unable to organise anyone to repair it in Edinburgh so arranged replacement. The new unit was delivered, it is quiet and sounds like a fridge. Perfect. The old unit was collected for recycling later the same day.
The service and communication from MIndi was excellent throughout as was the delivery service by Lucy. The delivery guys (Bathgate) were excellent, unpacked the unit and removed all the packaging.
Thanks to Mindi and her excellent customere service I am now a happy Coolersomm customer. Thanks.

15 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Great experience with Coolersomm

Great experience with Coolersomm. Customer service was responsive, helpful, and easy to deal with from start to finish. Delivery was smooth, on time, and well communicated. The wine fridge looks fantastic, feels high quality, and works perfectly. Very happy with the purchase and would definitely recommend.

28 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

The Perfect Home for Wine

I did plenty of research and decided to go with Coolersomm. The communication was clear and immediate which lead to a hassle free delivery and installation. The delivery guys placed the cooler exactly where we wanted and took away the excess packaging. The product (2 zone) has been fantastic. Red and white wine stored perfectly in a very high build quality unit. I couldn't be happier with the whole experience.

10 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I cannot recommend this company high…

I cannot recommend this company high enough. Having a knew kitchen fitted we wanted a larger wine chiller to fit nicely into the feature wall.
After searching online for a long time we came across Coolersomm. Their chillers were stylish and a really good price. At least £1000 cheaper than the one in the kitchen showroom.
The staff are so helpful and efficient. The only problem I encountered, which was rectified immediately with a quick phone call, was the paying for it online. Just a glitch which was the Internet and not Coolersomm’s fault. In fact, the staff member who sorted it rang me while she was away on holiday ensuring it was dealt with quickly.
In the email I received regarding the order and delivery I was asked to check the chiller on arrival. The guys that brought it were really helpful and respectful. Knowing I was due to have the kitchen fitted a couple of weeks later they unpacked it, let me check it all and then wrapped it back up to protect it while the work was going on.
I also received a follow up email from Lucie checking to see if everything was ok a few weeks after we received it as she knew it wasn’t being used straight away because of issues with the kitchen fitting.
It is now in situ filling up nicely with wine bottles.
Thank you Coolersomm we really appreciate your help and excellent service.

27 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

I bought two wine stores from Coolersomm a few weeks apart. Both were delivered within 3 working days, in each case by two very helpful people who unpacked and installed them where I wanted. They are everything the specification said and look really nice. I’m really pleased to have bought them.

2 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Coolersomm - a very good service

Coolersomm provided a very helpful, friendly, and efficient service in supplying and installing a new wine cabinet at my home. They were realistic about availability and punctual on delivery. Price was competitive.

13 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service and support from…

Fantastic service and support from enquiry to arrival of of order. Couriers used were excellent and professional.
Definitely strong recommend if you are in the market for an excellent wine fridge as pricing is competitive and they are specialists in this field

7 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Do not order LE NEZ DU VIN from this…

Do not order LE NEZ DU VIN from this company. I ordered a new kit from them and it had been used! I contacted Lenezduvin and they confirmed the kit should be shrink wrapped if new and confirmed the date of the kit was also almost 1 year old. This product arrived late and it looks to be second hand. It also arrived smelling as if someone had spilled a vile onto the case.

25 avril 2026
Avis spontané
Logo de Coolersomm

Réponse de Coolersomm

Dear Scott,

Thanks for the original review and then the edited update;

We’re very sorry to hear that you were disappointed with your order.

We would like to reassure you and future customers that we do not sell second-hand or previously used goods under any circumstances. All items supplied by us are genuine, brand new stock sourced directly from authorised suppliers. In the UK there is only one importer, and your pack was purchased from them.

Following your feedback, we carried out a full investigation with both our supplier and the manufacturer. They have confirmed that:

the kit supplied was new and from a recent batch delivered to us,
the date referenced relates to the manufacturing batch, not the condition or usable lifespan of the product,
these kits are produced in batches and imported periodically, so it is normal for them to be several months old while still being completely new,
a noticeable aroma when opening the kit is entirely normal due to the nature of the aroma vials and does not indicate prior use.

We also personally packed this order and can confirm it was dispatched in its original sealed, branded packaging with no signs of tampering.

We take all customer concerns seriously and, as previously discussed, we remain happy to arrange a return or replacement should you wish.

Kind regards,
Sarah

Noté 5 sur 5 étoiles

Excellent Products and Services

After lots of research, I'm so glad I found Coolersomm. I ordered online one evening and had an email from Lucie the very next morning confirming my delivery. Within five days, the fridge was in my flat and running perfectly — and still is, two months on. Lucie even followed up afterwards to make sure everything was going smoothly, which I really appreciated.

If you're a wine lover looking for the perfect fridge, look no further. Highly recommended!

24 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Can’t recommend Coolersomm enough

Can’t recommend Coolersomm enough. Very friendly, helpful and easy to deal with.They were very responsive with help before I bought my fridge and once I had, the communication around delivery was very good and flexible. I will definitely use them again when it’s time for an upgrade.

5 février 2026
Avis spontané

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