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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely out of this world pork scratchings. My favourite flavours so far are Maple, Salt n Vinegar and Sweet Chilli. I say so far because I intend on trying them all!! Check out the cookies too... Voir plus

Noté 2 sur 5 étoiles

I kept seeing Cool Hog Scratchings all over TikTok, so being from the Black Country I thought I'd make the trip and give them a try. I bought a 500g bag for £16 and, after eating around half,... Voir plus

Noté 5 sur 5 étoiles

No problem whatsoever from ordering to delivery, I ordered the maple and the garlic, both are superb, flavoured in my opinion perfectly,and the crunch is just right, not to hard as I'm getting on now... Voir plus

Noté 3 sur 5 étoiles

Received two 500g bags of original, really disappointed, small pieces not particularly crunchy if anything a bit stale tasting. Even the dog left them !! Not for me.

L'entreprise a répondu

À propos de l'entreprise

  1. Producteur de produits alimentaires

Écrit par l'entreprise

Don't be a boar, be a Cool Hog.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
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1 étoile

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A répondu à 99 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,8

Tous les avis

(1 285)

657 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

I supported you guys at the start but…

I supported you guys at the start but the prices for pork fat are just ridiculous you guys need to give your head a wobble over 20 quid for a bag of pork is just insane sorry won't be buying again greed is not nice because it never knows when to stop so im stopping buying from greed now!!!

9 juillet 2026
Avis spontané
Logo de Cool Hog

Réponse de Cool Hog

Thank you for your feedback. We're sorry to hear that you feel this way, especially after placing eight orders with us over the years. We really appreciate the support you've shown since the early days.

We understand that price is an important factor, and while we've worked hard to keep our prices as competitive as possible, rising production and ingredient costs have had an impact across the industry. Our focus has always been on producing high-quality products rather than compromising on quality.

We're sorry to hear you won't be ordering again, but we genuinely appreciate your past custom and wish you all the best for the future.

Jade @ Cool Hog

Noté 3 sur 5 étoiles

Not impressed overall

So firstly, I bought taster pots last year. Great. Maple my favourite. Ordered more maple but what came tasted nothing like maple, just very salty scratchings. They arrived quickly. I ate them but was disappointed. However on another note, they must be the most expensive pork scratchings in the world and I'm not convinced that the price is justified for what is essentially dried, cooked pig skin.

22 juin 2026
Avis spontané
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Réponse de Cool Hog

Thank you for your honest feedback. We’re really sorry to hear that the Maple flavour didn’t taste as expected, especially as it was your favourite from your previous order.

We appreciate your comments and would love the opportunity to look into this further. Please contact us at info@coolhog.co.uk with your order details so we can investigate and help.

Thank you again for your support and feedback.

Jade @ Cool Hog

Noté 5 sur 5 étoiles

Great product.Tastes fantastic

Great product.Tastes fantastic

1 juillet 2026
Avis spontané
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Réponse de Cool Hog

Thanks so much for your great review! We’re glad to hear you love the taste and really appreciate your support.

Best wishes,
Jade @ Cool Hog

Noté 1 sur 5 étoiles

I got there variety pack

I got there variety pack was absolutely disgusting burnt and full of dust.

Will never buy again definitely one to avoid.

18 février 2026
Avis spontané
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Réponse de Cool Hog

We’re really sorry to hear about your experience. This isn’t the quality we aim to provide, and we completely understand your disappointment.

We’d like the opportunity to look into this for you and help resolve the issue. Please contact our team at info@coolhog.co.uk with your order details, and we’ll be happy to investigate this further.

Thank you for bringing this to our attention.

Jade @ Cool Hog

Noté 5 sur 5 étoiles

Great tasting pork scratchings in a…

Great tasting pork scratchings in a wide range of flavours best quality I have tasted soo far this is my second order and will definitely be going back for more 😋

3 juillet 2026
Avis spontané
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Réponse de Cool Hog

Thank you for your fantastic review!

We're so pleased you're enjoying our products and really appreciate your continued support. We look forward to your next order!

Jade @ Cool Hog

Noté 5 sur 5 étoiles

Prompt delivery always really tasty

Prompt delivery always really tasty , my partner loves them !!

26 juin 2026
Avis spontané
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Réponse de Cool Hog

Thank you so much for your lovely review!

We really appreciate your support and hope to see you ordering from us again soon.

Jade @ Cool Hog

Noté 1 sur 5 étoiles

Avoid this company

Avoid this company - I have made several orders and the last one arrived with one bag not sealed from the factory and the amount of arse ache going back and forth with them saying that I had opened it even though it’s evidently clear that the bag wasn’t sealed - contents obviously went soft in the post as they spilled out in the big cardboard box - finally got a resolution after sending the empty bag back with them saying they wouldn’t normally refund for an empty bag - no apology no sorry about your experience here is a replacement and your money back - very poor customer service

2 juillet 2026
Avis spontané
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Réponse de Cool Hog

We're very sorry to read your review and sincerely apologise again for the frustration this situation caused.

To help put things right, we provided a prepaid returns label so the packaging could be returned for investigation, we issued a refund once it had been received, and also provided a discount code as a gesture of goodwill. We're sorry if this wasn't reflected in your overall experience, as it was certainly our intention to resolve the matter fairly.

We value all customer feedback and are always looking to improve both our products and our customer service. Thank you for bringing your concerns to our attention.

Jade @ Cool Hog

Noté 4 sur 5 étoiles

Your products are super tasty

Your products are super tasty, and usually delivered quickly.
I would have given five stars, but my last order disappointed me, as sent something other than what I ordered. (But still delicious)
I may have given the incorrect order experience date, as can't remember the exact day.
Coolhog replied and asked me to email them with my problem. I've tried sending emails from two different devices, but for some strange reason will not send.
Impossible to contact the company regarding an issue!

20 juin 2026
Avis spontané
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Réponse de Cool Hog

Thank you for your review and for your kind comments about our products and delivery – we're really pleased to hear you enjoy them!

We're sorry to hear that your last order wasn't quite right, even though we're glad you still enjoyed what you received.

If you could please get in touch with us at info@coolhog.co.uk, we'd be happy to look into what happened and see how we can help.

Thanks again for your feedback, and we hope to get that fifth star from you next time!

Jade @ Cool Hog

Noté 5 sur 5 étoiles

Cool Hog in Bloxwich

I've seen advert on Facebook and saw the shop in Bloxwich so had to pop in and its great atmosphere and very clean shop..

30 juin 2026
Avis spontané
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Réponse de Cool Hog

Thank you so much for your lovely review!

We're really pleased you spotted us on Facebook and decided to pop into our Bloxwich shop. It's great to hear you enjoyed the atmosphere and found the shop clean and welcoming.

We hope to see you again soon!

Jade @ Cool Hog

Noté 4 sur 5 étoiles

Definitely didn't get a jar more…

Definitely didn't get a jar more plastic sweet unit.
Nice taste but found funny flavour which could be unit issue as I don't keep my dog food in container without inner liner as fat and plastic mix.
4 star as idea good and seems legit but it could of been lower as storage of this item usually foil to give best flavour.

Unsure if I'll order again as the jar and sealed unit look one of the reasons I ordered item to try.

29 juin 2026
Avis spontané
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Réponse de Cool Hog

Thank you for taking the time to leave your review.

We're glad to hear you enjoyed the taste and appreciate your feedback on the packaging.

We use plastic jars to help prevent breakages during transit and ensure products arrive safely. The jars are food-grade and suitable for storage, even without an inner liner.

We understand your comments regarding packaging and flavour, and we'll make sure this feedback is passed on to our team for review.

We appreciate you giving us a try and hope you may consider ordering again in the future.

Kind regards,
Jade @ Cool Hog

Noté 5 sur 5 étoiles

Very quuck delivery and fantastic…

Very quuck delivery and fantastic flavour..great service as per usual

24 juin 2026
Avis spontané
Logo de Cool Hog

Réponse de Cool Hog

Thank you so much for your great review!

We're really pleased to hear you were happy with the quick delivery, fantastic flavour, and our service as always. Your continued support means a lot to us.

Jade @ Cool Hog

Noté 5 sur 5 étoiles

Great selection

Great selection. Good value for money. Friendly staff.

27 juin 2026
Avis spontané
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Réponse de Cool Hog

Thank you so much for your lovely review!

We're really pleased to hear you were happy with our selection, felt it was good value for money, and had a positive experience with our team.

We truly appreciate your support and look forward to seeing you again soon!

Kind regards,

Jade @ Cool Hog

Noté 2 sur 5 étoiles

This IS a ‘promoted’ review

This IS a ‘promoted’ review! Scratchings great. Clarity of website and customer service woeful. As stated, this is a prompted review. Cool Hog WILL ask for one after every delivery. Latest delivery of 300g crunch received without promised 15% discount. Why the constant emails asking for a review promising discount if you’re not then gonna apply the discount? Customer service very dismissive. Refused to refund the 15%If I wasn’t addicted to their scratchings, I wouldn’t deal with cool hog again.
*UPDATE* 30/6/2026 after cool hog’s response today… Whilst fully accepting that some discounts are one use only, why constantly send me emails demanding a review for my latest order promising a further 15% discount when you know full well that one time discount has already been used? At no stage was it made clear that the discount was single use only. As I’ve constantly stated, cool hog’s scratchings are superb and I AM addicted to them. Just like a junkie, I AM a captive audience with coolhog being my dealer. Just like a dealer, cool hog don’t care about the recipient. They just want your money and will ride rough shod over you if there’s a problem.Try their product at your own risk.

17 juin 2026
Avis spontané
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Réponse de Cool Hog

Hi Martin,

Thank you for taking the time to leave your feedback, and we're pleased to hear you enjoy our scratchings.

We're sorry to hear that you were disappointed with your recent experience. As we explained in our previous correspondence, some of our promotional discount codes are single-use and can only be redeemed once. Looking at your order history, you've received and used a discount code on each of your orders with us, and we're always happy to offer promotions where we can.

We're sorry that this wasn't the outcome you were hoping for, but we do appreciate your continued custom and your feedback, which we take on board.

Kind regards,

Jade @ Cool Hog

Noté 5 sur 5 étoiles

Quick delivery

Quick delivery - faultless products - easy to order - what more could you ask for?

27 juin 2026
Avis spontané
Logo de Cool Hog

Réponse de Cool Hog

Thank you so much for your fantastic review!

We're delighted to hear that you found the ordering process easy, your delivery was quick, and that you're happy with our products. It's great to know we met your expectations.

We really appreciate your support and look forward to serving you again soon!

Kind regards,

Jade @ Cool Hog

Noté 3 sur 5 étoiles

The first pack were not as good as my…

The first pack were not as good as my previous order, quite small pieces and there were lots of crumbs. Let’s hope the other 2 packs are a better quality.

Didn’t have this issue with my first order at Christmas so a little disappointed

16 juin 2026
Avis spontané
Logo de Cool Hog

Réponse de Cool Hog

Thank you for taking the time to leave us a review.

We're sorry to hear that your first pack didn't meet the standard you were expecting, particularly after your positive experience with your Christmas order. We understand how disappointing it is to find smaller pieces and more crumbs than usual.

Our pork scratchings are a natural product, so there can be some variation between batches, but we appreciate your feedback and will pass your comments on to our production team.

We hope the remaining packs are much more in line with what you've come to expect from us, and thank you for bringing this to our attention.

Kind regards,

Jade @ Cool Hog

Noté 5 sur 5 étoiles

Highly Recommend

Friendly staff, great products

25 juin 2026
Avis spontané
Logo de Cool Hog

Réponse de Cool Hog

Thank you so much for your lovely review!

We're delighted to hear that you've had a great experience with both our team and our products. Your kind words really mean a lot to us.

We truly appreciate your support and look forward to serving you again soon!

Kind regards,

Jade @ Cool Hog

Noté 4 sur 5 étoiles

Great selection in shop but staff not…

Great selection in shop but staff not very friendly or helpful.

25 juin 2026
Avis spontané
Logo de Cool Hog

Réponse de Cool Hog

Thank you for taking the time to leave us a review.

We're pleased to hear you liked the selection in our shop, but we're sorry to learn that you didn't find our staff as friendly or helpful as you expected. Providing excellent customer service is something we take seriously, so it's disappointing to hear we fell short on this occasion.

We appreciate your honest feedback and will share it with the team as we continue to improve. We hope we'll have the opportunity to provide you with a much better experience next time.

Kind regards,

Jade @ Cool Hog

Noté 1 sur 5 étoiles

Firstly the £105 pork SCRATCHING…

Firstly the £105 pork SCRATCHING mystery box isn't worth it because they sent pork CRUNCH that we don't eat. So I ordered a large jar of salt and vinegar SCRATCHINGS after but I received BLACK PEPPER. They would not refund me or send the correct item out because I had opened the UNSEALED jar. Your jars aren't even sealed so why are you accepting returns that will then be sold to another customer (how do I know I haven't received a return jar that could have been tampered with?)
So it's OK for me to receive an unsealed product. But you can't accept a return because it's not sealed because of "food safety regulations" How does that work?? Well done on losing a customer.

20 juin 2026
Avis spontané
Logo de Cool Hog

Réponse de Cool Hog

Thank you for taking the time to leave your review.

We're sorry to hear that you're disappointed with your experience.

To clarify, our Mystery Boxes contain a variety of products from our range, including both pork scratchings and pork crunch, which is why pork crunch may be included.

Regarding your second order, we're sorry that you received the wrong flavour. However, as explained in our previous correspondence, once a food product has been opened, we're unable to accept it back or send a replacement. This policy is in place for food safety reasons and is applied consistently to all customers.

We'd also like to reassure you that we do not resell returned food products. Returns can be made for a number of reasons, such as damage during transit, but any food product returned to us is not put back into stock or sent out to another customer.

We're sorry that we weren't able to provide the resolution you were hoping for, and we appreciate you taking the time to share your feedback.

Kind regards,

Jade @ Cool Hog

Noté 2 sur 5 étoiles

Super scammy business practices

Super scammy business practices.

They try and sell you "delivery insurance" with a statement that they will not be held responsible if you do not pay for the insurance. This literally goes against UK consumer law. I am reporting them to the ombudsman for this.

And then at checkout they have the cheek to ask for a a tip. A TIP? For what?

We're not in America mate, sort your business out.

24 juin 2026
Avis spontané
Logo de Cool Hog

Réponse de Cool Hog

Thank you for taking the time to leave your feedback.

We’re sorry to hear that you feel this way about your recent experience.

To clarify, the delivery protection option offered at checkout is completely optional. It is provided to cover orders in the unlikely event they are lost or damaged in transit, and customers are free to choose whether or not to add it.

With regard to the tip option, this is also entirely optional and is not required to complete an order. It is simply a voluntary feature at checkout and does not affect the price of the products or the service you receive.

We understand this wasn’t to your preference, and we appreciate you sharing your concerns. Your feedback has been noted and will be passed on to the relevant team.

Kind regards,

Jade @ Cool Hog

Noté 5 sur 5 étoiles

Completely addicted to these

Completely addicted to these incredible scratchings. Habanero is a must for spice lovers, BBQ is so flavoursome, and salt and vinegar is just the absolute perfect partner for a beer. I will be a repeat customer for a long time to come, thats for sure.

12 juin 2026
Avis spontané
Logo de Cool Hog

Réponse de Cool Hog

Thanks so much for the fantastic review! We're glad you're loving the range, and it's great to hear the Habanero, BBQ, and Salt & Vinegar flavours are all hitting the spot.

We really appreciate your support and look forward to serving you again soon!

Jade @ Cool Hog

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