Couldn’t do it on line - triesd the phone but the robot woman couldn’t understand the word yes , Then I waited 15 mins to get answered without any indication of how long the wait would be - really p... Voir plus
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Lisez les avis des autres
Elaine was totally brilliant on the phone. I am not confident about getting quotes online without talking to someone and she was so patient with all my queries and helping me to update my quote. All... Voir plus
My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... Voir plus
From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance
- aussi dans
- Assurance auto
- Compagnie d'assurance animaux
- Compagnie d'assurance habitation
- Compagnie d'assurance vie
- Compagnie d'assurance voyage
À propos de Co-op Insurance
Écrit par l'entreprise
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Coordonnées de contact
Royaume-Uni
- coop.co.uk/insurance
4,4
Excellent
5 k avis
Demande des avis aux clients
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Réponse de Co-op Insurance
We're happy to hear that you found our process easy and our pricing good. We appreciate your positive feedback!
Kind regards
Jemma
The Co-op Pet Team 🐾
Multi trip insurance package with no fuss.
I got the cover I required showing a clear dropdown guide at a competitive price.
17 septembre 2026
Easy to organise reasonable rates
Easy to organise reasonable rates, and of course it's the co-op.
17 septembre 2026
Réponse de Co-op Insurance
We're so happy to hear that you found our services easy to organise and our rates reasonable. We appreciate your kind words.
Kind regards
Jemma
The Co-op Pet Team 🐾
Quick and straightforward quote for…
Quick and straightforward quote for travel, I found the Co-op asked a couple of questions that made sense more than any other company I got to quote. Firstly I was able to say I had been to the hospital for an appt, but able to note that no medication was needed - secondly wasable to select insurance for wordwide with exclusions within the 'Worldwide" such as Mexico and the Carribean.
Obviously time would tell if the insurance is so straightforward if I am unfortunate enough to have to claim - might be a different rating, but hopefully not.
15 septembre 2026
Price-walking is still alive at the Co-op
I took out an annual 16K lifetime policy for our young Labrador last year with you for about £240. This year's renewal quote was about £315, yet the exact same policy online via a search engine was about £260. You told me that the renewal price was "set in stone" and last year's price was because I was a new customer. You are not supposed to do "price-walking" of existing customers any more. So much for loyalty!
11 septembre 2026
Réponse de Co-op Insurance
Good morning
Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you.
Thank you,
Jemma
The Co-op Pet Team
Great price
Great price. Cover is very good on all levels and good choice of excess for different problems that may arise.
14 septembre 2026
Absolute disgrace of a company
Absolute disgrace of a company. I took out Co-op car insurance for my Mustang Mach-E in July 2026 because they offered the best cover at a competitive price. Two months later, in September 2026, I sold the Mustang and bought a BMW i5. I tried to make the simple vehicle change on their online portal — it wouldn’t let me. So I had to phone them.
After an unnecessarily long wait I finally got through to an advisor called Jack. He took the details of the new car and immediately told me they couldn’t insure the BMW i5 on my existing policy. I would have to take out a brand-new policy that was more than £200 more expensive. Let that sink in: the BMW i5 is in a lower insurance group than the Mustang Mach-E, yet Co-op wanted to charge me hundreds more. Pure greed.
A five-minute search on a major comparison site found me a new policy with exactly the same level of cover for over £200 less than the quote Jack was pushing, and cheaper than my current Co-op policy as well. When I told Jack I wanted to cancel so I could take the better deal elsewhere, he hit me with a £50 cancellation charge. A £50 penalty because they refused to update my existing policy and tried to force me onto an overpriced new one. Absolute robbery in broad daylight.
This is from a company that loves to bang on about being “for its members.” Laughable. I will be reporting this to the FCA. I will never insure anything with Co-op again, and I will actively avoid spending a single penny anywhere that has the Co-op name on it. Avoid this shower at all costs unless you enjoy being ripped off
16 septembre 2026
Avis spontané
Réponse de Co-op Insurance
Good evening Darrel
Thank you for taking the time to share your feedback. We’re very sorry to hear you’re unhappy with the change in premium and the cancellation charge. Changes made to a policy can sometimes alter the premium due to many risk and rating factors, and cancellations may incur a cancellation charge.
We’d really like the opportunity to look into your concerns further. I have passed your details across to the relevant team and someone will be in touch to discuss this with you.
Kind regards
Aysha
I needed to make some changes to my car…
I needed to make some changes to my car insurance. Michael was very helpful, very thorough and mindful of security. There was no fuss, no attempt to persuade me to by unwanted extras. I felt that he listened, was clear and reassuring with answers, and basically made the whole process very easy.
16 septembre 2026
Avis spontané
Not great.
Booked this only to see afterwards that is was not suitable for my husband as there were limits for his age..... why was this even offered therefore?
14 septembre 2026
Réponse de Co-op Insurance
Good afternoon Ann-Marie,
Thank you for taking the time to share your feedback with us. I am sorry to hear about your recent experience when arranging your insurance.
I attempted to contact you by telephone to discuss this matter further; however, I was unable to reach you. If you would be happy to give us a call on 01702 393 883, a member of our team will be pleased to discuss your concerns and assist you further.
Thank you again for bringing this to our attention, and we look forward to hearing from you.
Kind regards,
Reece
Very easy and quick to sort out
14 septembre 2026
Easy website to use & excellent service
Easy website to use. I purchased travel insurance in 2024 so I thought I would try them again & they gave me a good quote.
13 septembre 2026
Renewal of house insurance
The lady called Emma was so helpful and patient lovley lady
15 septembre 2026
Avis spontané
Big name for a great price.
You have got to be careful when choosing insurance. You want the the best for the cheapest price. Co Op gives you the big name and quality service. Well worth it.
13 septembre 2026
I haven’t received my travel insurance…
I haven’t received my travel insurance details yet
12 septembre 2026
Réponse de Co-op Insurance
Good morning Lisa,
Thank you for taking the time to share your feedback. I'm sorry to hear that you had not yet received your insurance documents.
I have now resent these to you, and they should arrive within the next 20 minutes. If you do not see them in your inbox, please also check your junk or spam folders, as they may have been filtered by your email provider.
If there is anything else we can assist you with, please do not hesitate to contact us. We will be more than happy to help.
Kind regards,
Reece
Was very pleased with my experience
Was very pleased with my experience
13 septembre 2026
Avis spontané
Went with COOP for travel insurance
Went with COOP for travel insurance, they offered best price and cover for our trip abroad.
10 septembre 2026
Excellent website
Excellent website, very easy to follow, everything explained, perfect for people who need information on some issues. Easy to pay and would recommend to all.
4 septembre 2026
Réponse de Co-op Insurance
We are so glad to hear you found our website easy to navigate, with clear explanations. Your recommendation means a lot to us!
Kind regards
Jemma
The Co-op Pet Team 🐾
Easy to follow the quote process.
Easy to follow the quote process I'm a Co Op member so received some discount.
10 septembre 2026
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