Couldn’t do it on line - triesd the phone but the robot woman couldn’t understand the word yes , Then I waited 15 mins to get answered without any indication of how long the wait would be - really p... Voir plus
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Lisez les avis des autres
Elaine was totally brilliant on the phone. I am not confident about getting quotes online without talking to someone and she was so patient with all my queries and helping me to update my quote. All... Voir plus
My partner and I are now in the pensioner years and I have a health condition so I shopped around a bit for cruise travel insurance, Some companies wanted over 220 pound for a week which was ridicu... Voir plus
From the very beginning and never claimed before each call handler for Co-Op Pet Insurance made me feel relaxed and listen to me. They guided me through the process and reassured me of their support... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance
- aussi dans
- Assurance auto
- Compagnie d'assurance animaux
- Compagnie d'assurance habitation
- Compagnie d'assurance vie
- Compagnie d'assurance voyage
À propos de Co-op Insurance
Écrit par l'entreprise
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Coordonnées de contact
Royaume-Uni
- coop.co.uk/insurance
4,4
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Contacted Co-op Insurance to discuss renewal of home insurance
Contacted Co-op Insurance to discuss yearly home insurance policy, on speaking to agent and discussing changes that had happened since our last renewal the price went down, owing to the knowledge and professionalism of the agent we discussed further options that where available that have now been included and the new renewal price came in £32.00 cheaper, I was really surprised and had no hesitation in renewing for another year, great product and staff
7 septembre 2026
Avis spontané
Réponse de Co-op Insurance
Hi Stephen
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided and the price was competitive. Thanks for your positive feedback.
Kind regards
Leanne
I got the coop insurance for my holiday…
I got the coop insurance for my holiday to Greece for a week.
It was easy and efficient to arrange and was instant the price was right as well, I'll definitely check it out next time I need it too
5 septembre 2026
Réponse de Co-op Insurance
Good Afternoon Ellen,
We are so glad to hear that arranging your holiday insurance was easy and efficient, and that the price was right for your trip to Greece. We appreciate your positive feedback and look forward to assisting you again in the future.
Kind regards,
Zaynab
Hmmmmm......
I had a really helpful call with a customer service person but he informed me they couldn't offer me a better price on the package I had despite no claims, no pre existing conditions and my dog only being 2. So I took out a new policy with them for the same package and saved myself £12.50 per month. Seems a bit mad that they can't offer better customer prices themselves. So the product is good but continued customer service is poor I'd say.
6 septembre 2026
Réponse de Co-op Insurance
Good morning
Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you.
Thank you,
Jemma
Co-op Pet Insurance
Easy on line form… even for me..🤣…
Easy on line form… even for me..🤣 medical question straight forward … happy with quote …
Of course you never want to claim and you can only really know how good they are when a claim is needed .. but I feel confident after filling form on line and then speaking them to confirm I had done everything correct.. lovely and informative staff… and all ailments covered.. Thank you..
3 septembre 2026
Réponse de Co-op Insurance
Good Afternoon Carol,
We are so pleased to hear that our online form was easy to navigate and that you found our medical questions straightforward. It's wonderful to know that our team provided a helpful and informative experience, making you feel confident about your coverage. We truly appreciate your kind words and positive feedback!
Kind regards,
Zaynab
Easy to sort out.....
3 septembre 2026
Réponse de Co-op Insurance
Good Afternoon,
We're truly glad to hear that you found everything straightforward. Your positive feedback is greatly appreciated.
Kind regards,
Zaynab
Milanta was extremely helpful
Milanta was extremely helpful, professional and knowledgeable and I cannot thank her enough. If all co op employees are like her I commend them
3 septembre 2026
Réponse de Co-op Insurance
Good Afternoon David,
We're so happy to hear about your positive experience with our team member! We truly appreciate your kind words and positive feedback.
Kind regards,
Zaynab
Great srvice
2 septembre 2026
Réponse de Co-op Insurance
Good Afternoon Stephen,
We appreciate your kind words and hope you enjoy any future travels!
Kind regards,
Zaynab
Quick response to my required needs
2 septembre 2026
Réponse de Co-op Insurance
Good Afternoon,
We're so happy to hear that we were able to respond quickly to your needs. We truly appreciate your positive feedback!
Kind regards,
Zaynab
Réponse de Co-op Insurance
Good Afternoon Ray,
We're truly happy to hear you found our offerings to be a great value. We appreciate your positive feedback.
Kind regards,
Zaynab
Straight forward
Straight forward, easy to fill in details, and paperwork emailed very quickly.
5 stars 🌟
1 septembre 2026
Réponse de Co-op Insurance
Good Afternoon,
We're so glad to hear that you found our process straightforward and efficient, and that the paperwork was delivered quickly. We appreciate your kind words!
Kind regards,
Zaynab
Fast easy and straightforward……
Fast easy and straightforward… reasonably priced too!
1 septembre 2026
Réponse de Co-op Insurance
Good Afternoon Tracy,
We're so glad to hear that you found our service fast, easy, and reasonably priced. We truly appreciate your positive feedback!
Kind regards,
Zaynab
Thought that the Co Op was the best…
Thought that the Co Op was the best value for money but still expensive!
31 août 2026
Réponse de Co-op Insurance
Good Afternoon George,
We appreciate your feedback on our value. We understand your concerns about pricing and are always working to offer competitive options.
Kind regards,
Zaynab
Renewal done right
As well as good value, renewal is straightforward and done in a few minutes, all well explained.
A lesson to some other providers !
1 septembre 2026
Avis spontané
Réponse de Co-op Insurance
Good Afternoon,
We're so happy to hear that you found our renewal process straightforward and well-explained! We appreciate you sharing your positive experience.
Kind regards,
Zaynab
I found Michael to be very efficient…
I found Michael to be very efficient and helpful. He had a very nice manner.
2 septembre 2026
Avis spontané
Réponse de Co-op Insurance
Good Afternoon Ethel,
We're so happy to hear our team member provided such efficient and helpful service with a kind manner. Thank you for your wonderful feedback!
Kind regards,
Zaynab
Réponse de Co-op Insurance
Good Afternoon,
We appreciate you taking the time to share your experience with us. We are glad to hear that everything was completed online.
Kind regards,
Zaynab
Réponse de Co-op Insurance
Good Afternoon David,
We're so glad you had a brilliant experience with our service from start to finish. We truly appreciate your kind words!
Kind regards,
Zaynab
The ease I could move around the site
The ease I could move around the site, the information supplied together with keen pricing. I have always found the coop good value for money.
30 août 2026
Réponse de Co-op Insurance
Good Afternoon Kelvin,
We're so glad to hear you found our site easy to navigate and appreciated our clear information and competitive pricing. We always aim to offer great value!
Kind regards,
Zaynab
Very user friendly on-line website
Very user friendly on-line website. I found what I needed quickly & obtained an annual travel policy at a reasonable price. Hopefully I will not need it but as with all insurance it gives peace of mind.
29 août 2026
Réponse de Co-op Insurance
Good Afternoon,
We're so glad to hear you found our online website user-friendly and were able to secure an annual travel policy quickly at a reasonable price. We understand the peace of mind insurance provides, and we appreciate your positive feedback.
Kind regards,
Zaynab
Réponse de Co-op Insurance
Good Afternoon Sam,
We're glad to hear you found our pricing competitive and the transaction clear. Thank you for your positive feedback!
Kind regards,
Zaynab
Regular customer
First class. Got what we needed at a good price. Hope we don’t need you but nice to know we have the security of a well respected company
29 août 2026
Réponse de Co-op Insurance
Good Afternoon,
We are so pleased to hear we could provide what you needed at a good price. We appreciate your kind words about our company's security and reputation. Thank you for your positive feedback!
Kind regards,
Zaynab
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