Outstanding Distillery Tour I joined my brother-in-law on the tour after he received a voucher for his birthday. Having visited other distilleries before, I already had a high benchmark... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Bought as a gift, though I’m sure the recipient will enjoy it. Well packaged, prompt delivery.
Popped in to grab a bottle of whisky for Father’s Day and ended up staying for a drink in the sun by the river—a nice cold pint of Curious Brew IPA for me and something with a bit of fizz for the... Voir plus
The girl that answered the phone was really helpful. She was new, but obtained the information I needed explaining the gift vouchers I required for the Restaurant were only available at present on the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Award winning, family run distiller of Dockyard Gin, Masthouse Whisky, Vela Vodka and Son of Gun. Copper Rivet Distillery is respectful of tradition but a powerful innovator, seeking new ways to make farm to glass spirits which are beaters - full of flavour and smooth in character. If it takes a little longer, or cost a little more to make a better spirit for consumers to enjoy, the family behind Copper Rivet Distillery will do it.
Coordonnées de contact
Pumphouse Number 5, Leviathan Way, ME4 4LP, Chatam, Royaume-Uni
- 01634 931122
- enquiries@copperrivetdistillery.com
- copperrivetdistillery.com
4,8
Excellent
147 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Copper Rivet Distillery
Thank you for buying them and thank you for your kind review. We hope your generous gift is well appreciated.
Really great communication from them re…
Really great communication from them re some gift vouchers I got for family. Made the process super simple and replied really fast to emails as well! Thank you
9 avril 2025
Réponse de Copper Rivet Distillery
Thank you for your review. We want to work really hard to deliver an amazing service.
Réponse de Copper Rivet Distillery
Thank you very much for your kind review.
Great birthday present
Was bought a whiskey tour for my birthday and it was a really enjoyable tour.
We learnt a lot about the distillery, it's history and the different types of spirit they brew at the Copper Rivet.
Our tour guide was very knowledgeable and the samples very welcome.
28 mars 2025
Avis spontané
Réponse de Copper Rivet Distillery
Thank you very much for your kind review. The whisky tour is great present and great that it's the only whisky distillery tour south and east of London.
Don't bother if you are a small party.
Booked this on 18th December 2024 for a tour on 11th April 2025. This was quickly confirmed, but then we were bumped back from 1pm to 7.30 pm. They then informed us yesterday that this had been cancelled completely due to a "clash with a private hire booking".
Obviously they have had a late party booking which would mean more money for them, and rather than try to accommodate us, who had booked four months in advance, we were given the bum's rush.
So the message is if your are a small party, book somewhere else that actually cares about it's customers.
21 mars 2025
Avis spontané
Réponse de Copper Rivet Distillery
We're really sorry we disappointed you and had to withdraw the date for the tour you'd booked. The mix up was genuine and the Wedding Booking which caused the clash had been in place, as you can imagine, for many months. Unfortuntately we had an oversight in our experience booking platform which didn't block these dates out, so the employee who dealt with your original move was unaware of the wedding. As soon as this came to light you were approached with sincere apologies and, of course, have recieved a full refund and an offer of a complimentary experience to compensate for your
Nevertheless, we recognise that this mix up and oversight caused you disappointment.
Réponse de Copper Rivet Distillery
Thank you, we're so glad you like it!
The website is easy to navigate
The website is easy to navigate, my package was delivered within the time frame, And the Vodka was great,
8 novembre 2024
Réponse de Copper Rivet Distillery
Thank you! Come back and try it again, we're about to launch with better one! The vodka will still be great too ....
Very quick response to order and quick…
Very quick response to order and quick delivery.
22 octobre 2024
Réponse de Copper Rivet Distillery
Thank you! We try to serve our customers well. We looking forward to serving you again.
My son bought this for my 60th birthday…
My son bought this for my 60th birthday I really enjoyed it
14 octobre 2024
Réponse de Copper Rivet Distillery
Thank you! We work really hard to make lovely prodcuts. We're so happy you enjoyed it and a BIG thank you to your son!
Memories of the Dockyard past.
Have bought their products for myself and for gifts and have had very good reports back from the recipients. Also enjoyed it myself with memories as an ex RN man who Served in Chatham Dockyard.
30 septembre 2024
Réponse de Copper Rivet Distillery
Thank you very much! And thank you for your sevice! We hope to see you again soon.
Réponse de Copper Rivet Distillery
Thank you! We hope to see you again soon.
Great gin
Product delivered really quickly, I ordered 2 bottles of dockyard gin thinking it was Chatham dockyard gin and it was the London gin that I mistakenly ordered but that’s my fault so will need to order again.
16 septembre 2024
Réponse de Copper Rivet Distillery
Thank you very much! Just so you know. We had a product change. The Chatham Dry style is now only avialable in the Navy Strength format. This was a market-driven, product change.
Bought voucher for friend's special…
Bought voucher for friend's special birthday. Promptly sent.
9 août 2024
Réponse de Copper Rivet Distillery
Thanks for you kind review. We're pleased your friend's gift arrived in good time! We hope to see you again soon.
The girl that answered the phone was…
The girl that answered the phone was really helpful. She was new, but obtained the information I needed explaining the gift vouchers I required for the Restaurant were only available at present on the Distillery website which they are merging at the moment. The vouchers were despatched by second class post and arrived just over a week later. All done as promised thank you. Andrew
27 juillet 2024
Réponse de Copper Rivet Distillery
Thank you for your kind review. We cannot wait to see you or your friends and family at the restaurant when the vouchers are redeemed.
Gift vouchers for teacher
I bought vouchers for a tour as a gift having experienced one there myself. The website was easy to use and it was simple to find the vouchers. I had to wait almost a week for them to arrive (2nd class post) which is the only thing I would ask to be improved
10 juillet 2024
Réponse de Copper Rivet Distillery
Thank you very much for your choosing our vouchers as a gift. We really appreciate you highlighting the delivery time and will look into changing it. We very much hope you'll come back and shop with us at your next gifiting opportunity! Thank you.
Bought a small bottle of Navy Strength…
Bought a small bottle of Navy Strength Gin on the website, collected from the distillery. All went very smoothly, just like a real retail transaction.
Haven’t tasted the Gin yet as it was for a birthday present but if it’s anything like the normal Gin then it’ll be fine.
1 juillet 2024
Réponse de Copper Rivet Distillery
Thanks for your kind review. I hope you get to taste our Navy Strength gin ... it's incredible - a concentration of our bottle strength gin flavours.
Réponse de Copper Rivet Distillery
Thank you for you custom and for your review. We hope to see you again soon.
Réponse de Copper Rivet Distillery
That's very kind. We do our best to all we can. Thank you for you custom, we hope to see you again soon.
The Gin tour and Gift delivery service
The Gin was brilliantly executed
The experience in the bar area was not at all good, see previous email sent.
the after customer service was really good dealing with first two complaints,
and they stepped up dealing with the third complaint on deliver service
28 mai 2024
Réponse de Copper Rivet Distillery
Thank you very much for you review. Thanks also for your constructive feedback. We're delighted that your tour experience and that our customer service were great. But we're as disappointed as you that you had a mixed experience. We're looking into the causes of your complaints and making adjustments accordingly. Thank you again we hope to see you again soon.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.