#PUG50795 I placed an order on the 8th July, I received it on the 15th July. I was very disappointed with sandals as I felt they had been falsely advertised. They were meant to be flexible and a... Voir plus
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Just received my wife’s sandals on the 5th of July they fit well she has no complaints. They are so easy to put on as my wife as a disability. I would recommend these to all my family and friends deli... Voir plus
Ordered items then had email saying items delivered in porch I haven’t got porch and gates were locked courier said get in touch with Copugo I have tried 18 times with no reply to the right departme... Voir plus
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Actually heavier than some tools i got from local stores, feels sturdy when picked up, so left it there after unboxing, didn't expect that density. makes the space look organized.
2,7
Bas
35 avis
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#PUG50795
#PUG50795
I placed an order on the 8th July, I received it on the 15th July. I was very disappointed with sandals as I felt they had been falsely advertised. They were meant to be flexible and a stretchy upper. Mine are hard you cannot bend them and I struggled to get them on and they are uncomfortable.
I replied to an email you sent me asking for a review,
. I have heard nothing from you.
I have asked to return them and get a refund but still have heard nothing from you.
My next step is to contact PayPal to see if they can contact you. Margaret
16 juillet 2026
Avis spontané
Réponse de Copugo
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize that the material and quality of the product are far below your expectations, and that it does not live up to your standards. This is certainly not the experience we wish for our customers.
We would like to make this right for you. For a prompt resolution, please contact our customer service team at service@copugo.com with your order number. We are ready to assist you with a suitable solution.
Thank you for your patience and the opportunity to address this.
Had an issue which they sorted out…
Had an issue which they sorted out straight away. Very helpful.
16 juillet 2026
Avis spontané
Excellent sandals 
Just received my wife’s sandals on the 5th of July they fit well she has no complaints. They are so easy to put on as my wife as a disability. I would recommend these to all my family and friends delivered here by our friendly courier
5 juillet 2026
Avis spontané
NO CUSTOMER SERVICE
Ordered items then had email saying items delivered in porch I haven’t got porch and gates were locked courier said get in touch with Copugo I have tried 18 times with no reply to the right department so have lost my money and items very bad customer service no contact at all so BEWARE.!!!!!
I have an Update 6/7/26
As soon as I put this review on trustpilot Copugo emailed within one hour and offered a full refund but said I had to leave a 4 star rating on here but I’m not doing that. I received my refund today but it has taken all this just to get a response from them disgusting service BEWARE !!!!!!!!
22 juin 2026
Avis spontané
Réponse de Copugo
Dear Customer, thank you for bringing this matter to our attention.
We sincerely apologize to hear that you are disappointed with our service. This does not meet the standards we strive to uphold, and we take your feedback very seriously. If you have not yet received your package, please send your order details to our customer service email: service@copugo.com. We will investigate this matter immediately and do our utmost to resolve the issue to your satisfaction. Thank you for your patience, and we hope to regain your trust.
The sandals are not suitable,they look…
The sandals are not suitable,they look like they are elastic,and stretchy,but there is no give in them,so
I need to send back and have a fefund please.so please give instructions how to do this.
20 mai 2026
Avis spontané
Réponse de Copugo
Dear Customer, thank you for your honest feedback. We are deeply sorry to learn that the sizing did not meet your expectations. Delivering reliable products is something we take very seriously, and we understand how concerning this situation must be for you. Please send your order details and a brief description of the issue to service@copugo.com. Our customer service team will carefully review your case and contact you within 24 hours to provide a suitable resolution. We apologize for any inconvenience and thank you for your support.
Took ages to come
Brought 2 Pairs of flip flops and it took just over 3 weeks to come. Don't need them. They would have been great to wear if they had come on time. Won't buy fromthis seller again.
14 juin 2026
Avis spontané
Réponse de Copugo
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@copugo.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Kept the dashboard air moving
It’s clipped in the vent already and staying there. I noticed the grip first because a lot of these little car gadgets wobble, but this one locks on tighter than the last cheap one I tried. Air output is decent on the higher setting, though the lowest mode is quieter than I expected and better for longer drives.
2 juin 2026
Crochet Mug
I ordered the crochet mug and am very disappointed with it. Looks cheap feels cheap and not worth the money, cost over £13 with postage. Took far too long to arrive. Will not order from this company again. Can’t give it as a gift so may get £2 if lucky at car boot.
21 avril 2026
Avis spontané
Réponse de Copugo
Dear Customer, thank you very much for taking the time to provide feedback.
First, please allow us to sincerely apologize for this – whatever the reason, we are deeply saddened by your unpleasant experience. We firmly believe that integrity and customer satisfaction are the foundation of our business. Therefore, we take your situation very seriously and wish to investigate and resolve it for you immediately.
To resolve this issue as quickly as possible, we kindly request that you send your order information and relevant screenshots to our customer service email address: service@copugo.com. Our professional service team will contact you within 24 hours of receiving your message and provide you with a reasonable solution.
Thank you again for your honest feedback. We look forward to your contact and will do our utmost to ensure you feel our sincerity and the changes we make.
Placed it right on my desk
Actually heavier than some tools i got from local stores, feels sturdy when picked up, so left it there after unboxing, didn't expect that density. makes the space look organized.
9 avril 2026
I ordered a sola sunflower lantern for…
I ordered a sola sunflower lantern for table in garden. When it arrived it was just a plain metal lantern with no bright sunflowers. Very disappointed!! I have been promised a full refund but after several messages this has not been done.
9 avril 2026
Avis spontané
Réponse de Copugo
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@copugo.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
The top was for my daughter and she…
The top was for my daughter and she just loved it
3 février 2026
Avis spontané
Excellent service provided Recommended…
Excellent service provided Recommended Thanks
21 janvier 2026
Avis spontané
Shambles of a company. Do not buy
I ordered an item on 15th December well in time for delivery for my sons birthday which is 27th Jan. I contacted Copugo a few days ago to get a reply saying it will take some time to look into it and asking me to check with Royal Mail as to whether they have received the package. What an absolute disgrace. I will never buy from them again. When I try to unsubscribe from emails that doesn't work either. It's a shambles of a company so be warned if you do buy from them 😡😤
21 janvier 2026
Avis spontané
Réponse de Copugo
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@copugo.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Quick Shipping but Quality Concerns
The order arrived quickly, but the quality of the products was disappointing. After just two washes, two pairs of socks developed holes at the toe seams.
14 janvier 2026
Good customer service!
Ordered sewing machine laser lights. Arrived within 2 weeks, but with American plugs, not USB! I emailed Copugo and they said to keep them and it would be remedied.
New ones with USB plugs arrived within a week! Now me and more importantly my partner are happy!
Thank you!
3 janvier 2026
Avis spontané
Réponse de Copugo
Dear customer, thank you for your feedback.
We understand your feelings. It's possible you didn't contact our store using the correct email address, causing a delay in resolving the issue. We assure you that we will prioritize resolving problems from the customer's perspective. Please send your details to our customer service email: service@copugo.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Customer service was excellent and…
Customer service was excellent and dealt with my problem quickly and succinctly
1 décembre 2025
Avis spontané
Ordered a cocktail advent calendar… scammed
Ordered a cocktail advent calendar. Whisky one arrived. However…. The advert led customers to believe that thee would be actual drinks in the calendars. There was only a cardboard cut out with a few strings to hang on the tree. There was absolutely nothing else!
No drink at all !! When I complained via PayPal they offered 20% off … subsequently increased offer to 50% but I just wanted a full refund. Then said that if I cancelled my PayPal dispute they would immediately send a full refund. Cancelled dispute but still no refund.
Don’t buy from these… if you do and pay by PayPal don’t be conned into cancelling your dispute.
28 novembre 2025
Avis spontané
Réponse de Copugo
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@copugo.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Copugo...dont go there…
Only gave 1 star as I did receive an item, albeit the wrong one. I contacted them immediately, on receipt of the item, (delivery longer than advertised too) to receive a reply stating they wouldn't want me to pay for return postage (at my own cost🤪) and to give it to a friend instead. I was asked if I would accept 20% off further purchases🤪🤪🤪. I declined this 'generous '😋 offer and was met with a further email thanking me for accepting their kind offer of 20%🙈 after several additional emails, I'm now only receiving automated emails saying they've replied...in my opinion, avoid this company at all costs
Copugo have now got in touch with me and instigated a full refund. I'm now waiting for confirmation which could take 7 - 14 days....watch this space
24 novembre 2025
Avis spontané
Réponse de Copugo
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@copugo.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
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