Very slow shipping
I ordered one item on April 2, the "gift" was finally received on April 21st.
3 avril 2026
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À propos de l'entreprise
Écrit par l'entreprise
Cork & Mash has evolved to become the established e-commerce leader in rare, luxury, and ultra-premium spirits for all occasions. We specialize in discovery, customization, and convenient access to the world's finest spirits, champagnes, and wines for self-consumption, collecting, innovative gifting, and provisioning an outstanding bar.
Coordonnées de contact
2020 Columbia Street #223, 92101, San Diego, Etats-Unis
- +1 (833) 307-3589
- concierge@corkandmash.com
- corkandmash.com
4,0
Bien
17 avis
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Never received order
7 avril 2026
Réponse : Cork & Mash
Hi Keith,
We’re sorry to see this review.
After looking into your order, it was actually cancelled and fully refunded, which is why nothing was delivered. We certainly wouldn’t expect a shipment to arrive on an order that was not processed or fulfilled.
If there’s something we missed or if you’re referring to a different issue, we’re always happy to take another look. Otherwise, we’d appreciate you updating your review to reflect the fact that no active order remained outstanding.
Best,
Cork & Mash Concierge
One item was out of stock
One item was out of stock, so they communicated immediately relative to options, and went above and beyond to make it right. Will definitely buy here again.
31 mars 2026
Réponse : Cork & Mash
Hi Mark,
Thank you for taking the time to share this, we really appreciate it.
We always aim to communicate quickly and make things right when something isn’t perfect, so it means a lot to hear that reflected in your experience. We’re glad we could take care of you and earn your trust.
Looking forward to your next order.
Cork & Mash Concierge
Everything is fine
Had a problem with order, they called me and got it straightened out for me, thank you! Will continue to order from them!
29 mars 2026
Réponse : Cork & Mash
Hi Daniel,
Thank you for sharing this, we really appreciate it.
We take a lot of pride in being available and getting things resolved quickly, so we’re glad we could step in and make it right for you. It means a lot to hear that the call made a difference.
We look forward to taking care of you again soon.
Cork & Mash Concierge
Great!
Order came with a little extra item. Everything was packaged great, and order was sent out promptly.
31 mars 2026
Réponse : Cork & Mash
Hi Eddie,
We appreciate you taking the time to share this.
Glad everything arrived safely and that you enjoyed the little extra, it’s our way of saying thank you. We put a lot of care into packaging and turnaround times, so it’s great to hear that came through.
Looking forward to your next order.
Cork & Mash Concierge
Réponse : Cork & Mash
Hi Kent,
Thank you for the kind words, we appreciate it.
Glad your Weller arrived safely and that you enjoyed the margarita on us. We like to add a little something extra when we can.
Enjoy, and we look forward to your next order.
Cork & Mash Concierge
Cork ^ Mash Bourbon
It was a shock. Obviously I didnt read the info. Spending $43 i expected something bigger than the size of a short glass. It was a thank you gift but boy is my face red.
3 avril 2026
Réponse : Cork & Mash
Hi Janet,
Thank you for your honest feedback, we appreciate you sharing it.
We understand how the size could come as a surprise, especially when it’s intended as a gift. We do include size details on the product page, but we know it’s easy to miss and we’ll take this as a reminder to make that information even clearer.
If there’s anything we can do to help make this right, feel free to reach out to our Concierge Team, we’re always happy to assist.
Cork & Mash Concierge
I don’t have my order after placing it…
I don’t have my order after placing it weeks ago. I have reviewed no response to 3 inquiries on a status of my order. Basically, your company and customer service STINK.
3 avril 2026
Great customer service
Great customer service. My bottles was double wrapped received tracking information as soon as the items were shipped definitely will order again.
3 avril 2026
Réponse : Cork & Mash
Hi Chantelle,
Thank you for the kind words, we truly appreciate it.
We take a lot of care in how every order is packed and communicated, so it’s great to hear everything arrived safely and that tracking kept you in the loop.
Looking forward to your next order.
Cork & Mash Concierge
Great place to buy hard to find spirits!
I received what I ordered on time and at a good price. Cork and Mash must’ve been having a special promotion because I also received a free bottle of a pre-mixed margarita drink with my order. I told my brother in law about it and he received the same.
26 mars 2026
Réponse : Cork & Mash
Hi Ron,
Thank you for sharing this, we really appreciate it.
Glad everything arrived on time and that you were able to take advantage of a great price. And yes, we like to surprise our customers with a little something extra whenever we can, happy to hear both you and your brother-in-law got to enjoy it.
Looking forward to taking care of you again soon.
Cork & Mash Concierge
Situation fixed!
[I am still waiting on the other bottle of alcohol to be shipped and delivered to me. After weeks of waiting I am thinking about canceling my order.]
Well, an update on my review. I have the wrong information.But this company just personally called me and is fixing the situation.As we speak, which I really appreciate them doing, and the fact that they referred to me as Mr.Hebner versus how other companies refer to you in your first name, which is very disrespectful in my opinion, fortunately, this is this company was quite the opposite. And it was very politeful and respectful, and I really do appreciate that.
18 février 2026
Réponse : Cork & Mash
Hi Mr. Hebner,
Thank you for taking the time to update your review, we truly appreciate it.
We understand how frustrating delays can be, especially when you’re waiting on the final piece of an order. That’s exactly why we make it a priority to reach out directly and get things resolved as quickly as possible.
We’re also glad to hear that our approach and level of respect stood out to you. That’s very intentional, and it’s how we believe every customer should be treated.
We appreciate your patience and the opportunity to make this right, and we look forward to completing your order and taking care of you again in the future.
Cork & Mash Concierge
Réponse : Cork & Mash
Hi Jessica,
We really appreciate this, thank you.
Earning a 10/10 means everything to us, we don’t take that lightly. We’re always focused on delivering a level of service that stands out, so it’s great to know we hit the mark for you.
Looking forward to taking care of you again soon.
Cork & Mash Concierge
Easy ordering experience and good…
Easy ordering experience and good updates on delivery. Package was well protected and delivered without issue. Would order from them again.
19 février 2026
Réponse : Cork & Mash
Hi Jeffrey,
Thank you for sharing this, we really appreciate it.
Glad the ordering process was smooth and that the updates kept you informed along the way. We put a lot of care into packaging and delivery, so it’s great to hear everything arrived without issue.
We look forward to your next order.
Cork & Mash Concierge
Fast delivery and legit company!
28 février 2026
Avis spontané
Just received my Fortaleza Blanco and…
Just received my Fortaleza Blanco and Reposado from Cork & Mash, and I couldn’t be happier. Simon personally reached out once my order shipped, which made the entire transaction feel seamless and professional. Everything was delivered exactly as requested. Extremely satisfied with the service and overall experience!
23 février 2026
Avis spontané
Réponse : Cork & Mash
Hi Christina,
Thank you for taking the time to share this, it truly means a lot.
We’re glad your Fortaleza Blanco and Reposado arrived exactly as expected and that the experience felt smooth from start to finish. We believe in staying hands-on and making sure every order is handled with care, so it’s great to hear that came through.
We appreciate your support and look forward to taking care of you again.
Cork & Mash Concierge
Thanks for another positive experience.
9 décembre 2025
Réponse : Cork & Mash
Hi Tad,
We appreciate you coming back and sharing this.
Glad we could deliver another smooth experience for you, that’s always the goal.
Looking forward to the next one.
Cork & Mash Concierge
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