Corona Energy Avis 

I used the Chat facility on the portal to ask about a smart meter. Mia raised a query for me with little fuss.

Mia was great 10/10 for the customer service

Just transferred our business account to Corona today. Nika on the Chat function was very helpful in completing the transfer and uploading the starting meter reading

Bilal did everything I asked and was very professional

complicated situation with regards to my account. The lady on the telephone was knowledgable and helpful.

Nika gave a prompt response and solved my issue.

Good support to o help with dealing with change of ownership for the premises. Many thanks

I had a great experience today with Corona Energy, I needed to do a change of ownership with in the account and what we thought was going to be straight forward easy switch turned into a complete nightmare, but with extremely helpful and patient Mia ( sadly no surname ) we managed to get the problem solved.
Mia was very accommodating to the situation and very professional with her service, it's the best customer service I have experienced in a While Thank you

Easy and quick. Online assistant responded quickly and implemented the alterations to the Account that I wanted speedily and accurately.

Nika assisted me on the live chat and was quickly able to help me sort out the issues I was having with one of our sites not showing on the website and some payment allocations I couldn't get to reconcile. Thank you!

Amreen Ahmed was extremely helpful when she called regarding an existing debt issue. I really appreciated that she took the time to contact us directly to discuss and resolve the matter, as many utility companies do not take this approach. Having someone proactively reach out made the whole process much quicker and much easier to resolve.

Amreen was very polite, professional and patient throughout the call. She listened carefully to what we had to say, took the time to understand the situation properly and was very attentive to the information we provided. She explained everything clearly and made sure we understood the next steps.

It was refreshing to receive such a helpful and personal level of service. Amreen handled the situation extremely well and made what could have been a stressful issue feel straightforward and manageable. Her communication and professionalism were excellent, and I would definitely commend her for the way she dealt with the matter.

Mia has been very helpful today and has resolved the queries I had - great customer service all resolved in a timely manner

I have just finished a livechat with Nika Mandiki. I needed an annual statement for my accountant. Years ago this would have involved a phone call, probably chasing them up. It then arriving and then it needing to be delivered to your accountant...on and on. It took minutes and with friendly Nika helping out, it made a job for me usually so boring, leave with a smile on my face. Thank you Nika

Repeated threatening letters despite an agreed payment arrangement

I am extremely disappointed with the way Corona Energy and its debt-collection process are handling this matter.

There is an agreed payment arrangement in place, with payments being made on the 28th of each month. I have been following that arrangement, and there is now only one final payment due on 28 August, after which the agreed arrangement will be completed.

The debt collector was already aware of this. I contacted them approximately two weeks ago and explained the situation. Corona Energy is also aware of the arrangement.

Despite this, I have now received yet another letter demanding immediate payment and threatening that the account will be passed to legal partners if I do not respond within seven days.

I contacted the debt collector again today and specifically raised the fact that they are continuing to send these letters despite knowing that there is an agreed payment arrangement and that the final payment is due on 28 August.

I find this completely unreasonable. If an agreed arrangement is being honoured and there is only one final payment remaining, why are repeated threatening letters being issued?

The collection department needs to communicate properly with Corona Energy and keep its records accurate. Customers should not have to repeatedly explain the same situation while receiving increasingly threatening correspondence.

I have kept copies of the letters and records of my conversations with the collection team. Corona Energy and its collection agents are fully aware of the circumstances.

There is one final payment remaining under the agreed arrangement. I expect that arrangement to be respected and that these unnecessary collection threats will stop.

I am posting this review because this experience has been extremely frustrating and I believe other customers should be aware of how this matter has been handled.

I will update this review once the final payment has been made and the account is formally closed.

I had a call with Bilal today. Corona Energy had a gas meter serial number but I couldn't locate it within my property. I had a differ meter serial number and a photo to confirm. Bilal really tried to get to the bottom of the meter serial numbers. He dealt with my query calmly and efficiently. The problem isn't resolved but I'm sure Bilal will be working in the back ground to get this issue sorted out.

I rang as a courtesy call to let Corona know that we were not renewing our contract with them. I spoke with Brooklyn and explained it was just a question of tarriffs. He handled the call in a very professional manner and it was a pleasure to speak with him.

Thank you to Rahul Manroy, very helpful and easy understanding customer service rep.

I needed help with registering on the Customer Portal. Used the live chat with Mia and she sorted it out quickly and efficiently.

As I’ve heard nothing from the engineers yet I can’t give a review