Corona Energy Avis 

Tate answered my question and is going to raise one of the problems with the IT team. He also explained the options we have about dealing with the other problem.

Special thanks to Britney for her quick response

Tate was very helpful (and patient) in making sure all our meters were reflected on the mycorona portal.

great customer service

I spoke with Haseena Ali, customer advisor, to receive a copy of an old invoice. My business contact details weren't up to date but she very helpfully troubleshooted the problem and efficiently resolved it. Great customer service acted out in a friendly manner.

Haren and Tate are great staffs!! Very professional and with great patience! 5 star!!

Hogan Adam was a pleasure to deal with. Really appreciate all the assistance

Called in due to a large backcharge due to an error by Corona's systems. Britney helped me file a complaint to seek a partial credit which is what I deemed fair and she was kind, caring and efficient in the process. My first interaction with Corona, so I hope everyone is as helpful as Britney.

I send an email advising of change of address and they responded promptly. Thank you, Britney.

**Outstanding Customer Service – Thank You, Liga Fitzpatrick!**

Liga Fitzpatrick has been absolutely brilliant throughout our dealings with Corona Energy. She is incredibly helpful, responsive, professional and always willing to go the extra mile to assist.

Nothing has ever been too much trouble, and she has consistently provided exceptional customer service with a friendly, positive attitude.

It's been an absolute pleasure dealing with Liga, and she is a real credit to Corona Energy. Thank you for everything!

Excellent customer service from Bilal Nahim. After 8 weeks of frustration bouncing emails back and forth to customer services he picked up my phone call. Bilal recognised the problem, provided a solution and recovered the situation during a single 10 minute call.

Bilal was very professional, and helped with all of my questions.

Tate is the support team that I chat with and he/she is very helpful and understand what I need it. Superb services.

I had to ring Corona to see if they could tell me how much electric we had purchase from the "grid" in megawatt hour for the government BICS. I spoke to Bilal Nahim who was unsure of the answer so he consulted with his colleague's who will find out and contact me soon, rather than me waiting on the phone.
Overall I am very happy with the outcome and I did not have to wait very long for my phone call to be answered.

Kamran is a great help to me when trying to tie up payments made. I know I drive him mad but he is always happy to help. Thanks you!

First time in over two years with our previous supplier that we have a fully operational smart meter. Well pleased

Bilal was really helpful, sorted the metering query and provided the information i requested for.

Cheers

Answered my questions OK
.Provided the data I required
Overall: Good experience

Fiwa was quick to respond to me regarding invoices and updating meter readings. She gave clarity around invoices and how they’re calculated. Really appreciate the help!

Customer service is responsibility quick to get through to found the agent Bilal Nahim really helpful.
Would reccomend