Corona Energy Avis 

Fiwa was quick to respond to me regarding invoices and updating meter readings. She gave clarity around invoices and how they’re calculated. Really appreciate the help!

Customer service is responsibility quick to get through to found the agent Bilal Nahim really helpful.
Would reccomend

Bilal Nahim was extremely helpful with an issue I had regarding a meter upgrade today. He was polite, professional, and took the time to make sure my query was fully resolved. Nothing was too much trouble, and he made the whole process straightforward and stress-free.

Excellent customer service and a real credit to the team. Thank you, Bilal!

The full team was very efficient when dealing with my request, Bilal especially. Thank you very much.

Spoke to Brooklyn today and the service I received was great. He gave me everything that was needed and was friendly. What an assest to Corona. Thanks again Brooklyn :)

I had my requests actioned promptly by Fiwa in spite of our call being dropped. I appreciate her help and attitude.

I would like to express my sincere thanks to Vinay Joshi for his outstanding customer service and support. He has been incredibly helpful, professional, patient, and approachable throughout my queries.

Vinay took the time to look into the details, explain things clearly, and help me understand the information I needed. His communication has been excellent, and he has always been willing to assist and make things as straightforward as possible.

It is refreshing to deal with someone who genuinely takes pride in their work and cares about helping customers. Vinay is a real credit to Corona Energy, and his professionalism and dedication have made a real difference to my experience.

Thank you, Vinay, for all your help and support. Your excellent service is genuinely appreciated and deserves recognition. Keep up the fantastic work!

Hussein Khalif offers great Customer Service on very personal level. Always calls back and answers my questions and if the answers aren't apparent i will get an update via email or from another department who can help me.

Really quick response from Fiwa. Did not keep me waiting for long and gave me updates I requested swiftly.

The agent I spoke to (Bilal?) and he was very helpful and courteous and dealt with my issue promptly.

Vinay quickly helped resolve my issue around payment and also enabled me to set up a Direct Debit outside of the normal online process, as our business requires two signatories to set these up, not just the usual one.
Excellent service, thank you.

James Musongela was an amazing help and nothing was too much trouble :). Thankyou James for the help and support

Just chatted with Britney, she was quick to& efficient & resolved my portal issue within seconds.

Corona Energy has run up nearly £2,000 in charges for just two LED light bulbs in a communal entrance hall, on an electricity supply I didn’t even know existed. Worse still, the meter was faulty and not even working, so these astronomical charges were based on assumed consumption rather than actual usage.

From the moment I discovered the account, I made every effort to regularise it. Instead, I was repeatedly misled, obstructed and subjected to what I can only describe as systematic gaslighting, seemingly designed to prolong the dispute while the charges continued mounting.

Corona Energy confirmed in writing that the historic electricity charges would be calculated using accurate readings from a replacement smart meter. Then, at the last minute, they reneged on that agreement.

Even after I signed a new contract, Corona refused to honour it unless I first paid the enormous disputed balance.

It is daylight robbery. I’ve spent countless hours trying to resolve a problem I never created, only to be met with broken promises, contradictory information and obstruction at every turn.

Appalling business practices, utterly indefensible charges and absolutely shocking customer service. Avoid at all costs!

I can only hope the Energy Ombudsman will put an end to this appalling treatment and hold this dreadful company accountable for its disgraceful conduct.

James Musongela was amazing great service super helpful and patient credit to company.

As a student, I had a unique problem with some documents and legal matters. So I rang up and a lovely lady Fiwa helped me out with my issues, she was extremely patient and kind, I really appreciated her help I would highly recommend.

Fiwa guided me effectively and sent me relevant links I needed all on the same call. I appreciate her support.

CORONA ENERGY !!!!!
What can I say ‘
Bern with them five and half years’
Never missed a payment’
Sold my buissness in May ‘
I’ve been paying all bills till lease sorted ‘
Last week I received a letter saying I’m £600+ in credit’
Phoned up !!!!
No not in credit and apparently I’m getting re-billed for august’
( which I paid )
As apparently it was estimated’
Worst company I’ve ever known tried to also get the new shop owner to pay it also ‘
Pure rip offs ‘
I’ve gone to the ombudsman before and I’m going through them again ‘
AVOID THIS COMPANY’
THEY TERRIBLE 😣
DONE A ONLINE CHAT THIS AFTERNOON’ SAID THEY WOULD EMAIL THE CHAT 🤣🤣🤣🤣
OT DIDNT HAPPEN’
OH GOOD JOB I DOWNLOADED IT 😩🤣🤣

Amazing support from Haren Ambaram. Swift and accurate resolution, thank you