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Lisez les avis des autres

Noté 4 sur 5 étoiles

​I received the collaboration cosplay of Columbina (The Freak Circus) and I’m overall very satisfied with it. ​Fit & Material: The cosplay fits nicely and is extremely comfortable to wear. The... Voir plus

Noté 5 sur 5 étoiles

I bought this cosplay, really looking forward to its arrival, and it has truly exceeded my expectations. I’m absolutely in love with it! The fabric features the character’s canonical colors, the sti... Voir plus

Noté 5 sur 5 étoiles

Very reasonably priced! Although shipping did take a long time as items came from China, (I was aware of the time scales and ordered well in advance for when I needed the items) they were happy to p... Voir plus

Noté 5 sur 5 étoiles

This is the second time I have bought a star trek uniform from this site and I have not been disappointed at all. I like the quality of the materials of the uniform and it is inexpensive. To tell... Voir plus

À propos de l'entreprise

  1. Magasin de déguisements

Écrit par l'entreprise

Coshd specialized in tailor made costume making, having been in this field for more than 8 years. The costumes from Coshd are all hand-made, this is the main difference between our costumes and other fancy dress and cheap mass products.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

399 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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3,8

Tous les avis

(399)

89 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

SCAM FROM CHINA!!!!

SCAM FROM CHINA!!!!
Do not buy from these scammers! They are not from UK as stated but from China! Taking 15days to get a wig without X2 full adult costumes costing over £140, emailed them & got a hardly readable email back saying “it sent” “be patient”! Contacting fraud via credit card to claim all my money back! T***S

8 septembre 2024
Avis spontané
Logo de Coshd

Réponse de Coshd

Hi, we do ship from China, and the lead time for all costumes except “READY TO SHIP” products is usually 7-15 business days (Halloween costumes may take a little longer to prepare, so it's recommended to buy in advance). Sorry for the inconvenience, can you send me your order number?

Noté 1 sur 5 étoiles

Ordered 2 costume a month ago paid…

Ordered 2 costume a month ago paid extra for fast shipping and still haven't been sent a tracking number, emailed them 10 days ago and was told it takes 10-15 days to process but no explanation why my order was taking longer,emailed them again yesterday but still waiting for a response

17 septembre 2024
Avis spontané
Logo de Coshd

Réponse de Coshd

Hi, sorry for the inconvenience, here's the Halloween notice we posted: https://coshd.co.uk/pages/11
Costumes can take longer than usual to make during Halloween, and we apologize for making you wait so long. Can you send me your order number? We will expedite this order for you, thank you for your understanding.

Noté 5 sur 5 étoiles

The product was perfect

The product was perfect, good quality I'm friend loved it 😁

22 août 2024
Logo de Coshd

Réponse de Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Noté 1 sur 5 étoiles

Ordered two outfits in July paid the…

Ordered two outfits in July paid the extra £20 for quick delivery. No outfit two months later and no reply to emails sent

18 juillet 2024
Avis spontané
Logo de Coshd

Réponse de Coshd

Hi, can you send me your order number? We will process it for you as soon as we receive it.

Noté 5 sur 5 étoiles

Great outfit for the price

Great outfit for the price. It fits perfect 🙂
Quick deliver too

7 septembre 2024
Avis spontané
Logo de Coshd

Réponse de Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Noté 1 sur 5 étoiles

Horrible customer service

Ordered a costume and even paid the extra £20 for quick shipping since i needed the costume for less than two weeks time. It has been almost a month and the tracking says it hasn’t even been shipped yet.

10 août 2024
Avis spontané
Logo de Coshd

Réponse de Coshd

Hi, can you send me your order number? We will process it for you as soon as we receive it.

Noté 5 sur 5 étoiles

👍🏼 Deadpool dog A+

👍🏼 arrived on time , well made.

22 août 2024
Logo de Coshd

Réponse de Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Noté 5 sur 5 étoiles

High quality cosplay

I have the Ashe from Overwatch cosplay and wig from Coshd and it is BEAUTIFUL. It is well made, full of details, and high quality. I will repeat, for sure!

19 août 2024
Avis spontané
Logo de Coshd

Réponse de Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Noté 2 sur 5 étoiles

mishandled dispatching

ordered a costume, boots and mask. the boots and costume fit well enough but the accessories were way oversized. to make things worse the mask I order with the costume never arrived.

20 août 2024
Avis spontané
Logo de Coshd

Réponse de Coshd

Hi, can you send me your order number? We will process it for you as soon as we receive it.

Noté 5 sur 5 étoiles

Amazing costume

Amazing costume. The quality is superb and it arrived really fast for a good price too. It fits great and is easy to adjust to my size if needed.

17 août 2024
Avis spontané
Logo de Coshd

Réponse de Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Noté 5 sur 5 étoiles

Thought it would be too good to be true!

Staff were extremely helpful in ensuring I got my costume on time for my party. I originally purchased a costume on Amazon for £60, which was cheap material, broken and unwearable. This outfit for only £28 is absolutely amazing quality and denim. I love it so much thank you, it's too good to be true for the price! Will definitely be buying my costumes from here now on!

23 juillet 2024
Logo de Coshd

Réponse de Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Noté 5 sur 5 étoiles

Great quality items for the price, quick delivery

Great quality items for the price, true to size and the images shown online. Very good delivery with items being dispatched the day after the order and received with a week of placing the order. The confirmation said 2-3 weeks (10-15 business days) for delivery so very happy with the quick delivery. First time using coshd UK and I don't think it'll be the last. Highly recommend

7 août 2024
Avis spontané
Logo de Coshd

Réponse de Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Noté 1 sur 5 étoiles

Shockingly poor customer service

Parcel was never received.
I contacted Coshd but all they have provided me with is contact number for Royal Mail and a photo of the parcel in my front garden.
Customer service is very poor.

23 juillet 2024
Logo de Coshd

Réponse de Coshd

Hi, we're sorry for the inconvenience, we've sent you a picture of the costume signing off, please check back. Thank you for your understanding.

Noté 1 sur 5 étoiles

Not the boots I was looking for

Hello there,
Although the Obi Wan costume came in the right size and on time, no issues with that.

The Boots however, different story altogether, the measurements I made for the boot size are completely different to what I recieved. I need those boots by early september and i'm stuck with boots that are too tight to wear!

I filed a complaint with them and they weren't very empathetic to my plight (Probably a Sith Lord).
Told me to sell it on Gumtree and eBay, which I cannot, being on benefits.
Their other solution was to return to sender for a refund for which I have to fork out the full shipping cost!
Or.. I keep the boots with my next purchase coming with a 15% off coupon, no thanks!

Reason I don't give it a 1 star is because the Robe and apparel came on time and fits perfect, the rest is down to their shoddy returns policy.

Never doing business with you again. Avoid this company, it is a wretched hive of scum and villiany, you must be cautious, If you don't want s product in the wrong size? Otherwise be prepared for a disturbance in the force, you'll have to get your wallet out and go through the stress of repackaging and waits at the post office. Or you are stuck with something that doesn't fit.
15% off my next product does't cut it if you're just going to put me through this again and take more of our money.
Your policies need to change to free returns. Thought you were an British company? Cause in the past I just sent back freepost and got my refund with no hard feelings and still did business.. Now? So uncivilised.

UPDATE: After several back and fourths with this company. They have made it clear that they will not pay for my shipping costs for this return. I was willing to perhaps add a more favourable review, may of been 2-3 stars, but at least i'd of notified customers that they were willing to help with delivery returns.

They will not and instead offered me coupons in exchange for a higher star review.. Are they allowed to legally do that? Feel like they've just tried to bribe me to keep quiet?

Rather than throw coupons at me, they could just sort themselves out and pay for the shipping. I am stuck with these boots that are 2-3 sizes too small.

My rating has been reduced from 2 to 1 star. Never doing business with you again and will tell everyone of my friends and family to avoid this company.
Don't care how many times you throw your policies at me, they're outdated and ridiculous. You've spoiled the costume party I was going to; be too late to get replacement boots. Got what you wanted, you took my money and fled!

Can't go bankrupt soon enough!! 😡

24 juillet 2024
Avis spontané
Logo de Coshd

Réponse de Coshd

Hello, we are sorry for the inconvenience. We have confirmed that the shoe size is correct. If you don't need the shoes you can return him and we provide a full refund for the shoes.
In addition, our return policy mentions that the buyer is responsible for the shipping cost, which is paid to the courier company and we do not charge any fee. Our shop description and FAQ mentions that we ship from China and our products are sold all over the country. You can check it out.
If you would like to keep the shoes, we are willing to offer you a certain discount, please consult with our customer service, thank you very much for your understanding.

Noté 5 sur 5 étoiles

Great Quality

Fast delivery, great quality and value for money

23 juillet 2024
Logo de Coshd

Réponse de Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Noté 5 sur 5 étoiles

Amazing

Amazing outfit

23 juillet 2024
Logo de Coshd

Réponse de Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Noté 5 sur 5 étoiles

Quick and easy!!

23 juillet 2024
Logo de Coshd

Réponse de Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Noté 5 sur 5 étoiles

Amazing quality for the price

Quick delivery and sizing was accurate! Awesome Bo-Katan costume, well made. I was quite anxious about ordering from here after seeing some of the bad reviews, but I literally couldn’t fault them at all! I ordered my costume on 5th and got it on the 13th! I was able to track its journey successfully too with the number they gave me. I’ll definitely be ordering more cosplay from here in the future, highly rec

13 juillet 2024
Avis spontané
Logo de Coshd

Réponse de Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

Noté 5 sur 5 étoiles

I ordered The Mask costume and it was…

I ordered The Mask costume and it was delivered today. I ordered it on the 28th of June (11 days to be delivered). They replied by email when I raised concerns about it arriving on time. I got a tracking number with CNE express for when In china then Royal Mail tracking for when it landed at Heathrow. Not sure why there are so many bad reviews as I can’t fault them at all.
Order - HK49733

28 juin 2024
Avis spontané
Logo de Coshd

Réponse de Coshd

Thank you very much for your support. You can send a screenshot of this review to our customer service and she will offer you £2 off your review, have a great day.

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