Counselling Directory Avis 

558
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy to use, friendly support when needed and clear. I've heard good things about counselling directory so looking foward to seeing what yields from it, but so far, pleased with how easy it was to us... Voir plus

Noté 5 sur 5 étoiles

The Counselling Directory meet and often exceed my expectations every time I'm in touch. There is always someone who answers the phone and has useful suggestions to my questions - whether that be my p... Voir plus

Noté 3 sur 5 étoiles

I really want to be positive about my experience but unfortunately I havent. I started looking for therapists about a month ago, made sure to only contact those who have availability. Unless they cal... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I lost my wife to ‘lynch syndrome’four years ago and councelling was helpful but too short and late,so still suffering from loss and isolation as doctors failed to offer my wife treatment soon enough... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de santé mentale

Écrit par l'entreprise

Connecting you with therapists working online and across the UK. Part of the Happiful family.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

558 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,1

Tous les avis

(558)

3 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

It’s worth a call to the team at Counselling Directory - they make practice promotion feel do-able!

I’ve been in practice for 3 months, and signed up with Counselling Directory, but hadn’t made the most of it. I called for advice about how best to promote my practice, and what resources Counselling Directory offered.

It was such a helpful conversation, and I felt supported and positive. There is a lot of support available and the site is easy to navigate once you know what to look for. I’d say it’s definitely worth a call to the team - to find out how much help there actually is for talking therapists with promotion & peer support.

4 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Intelligent

Intelligent, empathetic, patient and insightful. Michael helped me on a journey of self-awareness and helped through reviewing various techniques and insightful questions how to understand where I've been, where I was and has helped me have the tools and confidence for re-building my life and self esteem.

3 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

The Counselling Directory is inviting…

The Counselling Directory is inviting and easy to navigate. It can often be a hard step to admit we need help and finding the directory makes it easy to search for therapists from the privacy of your own home. It is easy to get in touch with individual health professionals, find out more about their background and the work they offer by being directed to the therapists personal websites. Contacting counsellors/therapists is simple as each individual entry allows you to get in touch with your chosen practitioner. It's simple and quick.

30 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

I'm a therapist registered on…

I'm a therapist registered on counseling directory you will find all of their staff that answer the phones and administer to the therapists very helpful and obliging

22 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Very helpful and responsive

Very helpful and responsive. They answered any questions I had straight away.
The application and setting up my profile was straightforward.
The other services offered are great.

6 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Ignored

After taking steps to make contact I have had no response

30 novembre 2023
Avis spontané
Logo de Counselling Directory

Réponse de Counselling Directory

Hello,

We are sorry to hear that you received no response from your chosen therapist. We understand the time and emotional labour it can take to reach out for support.

While we do not manage therapists' schedules ourselves, we do encourage all those listed with us to update their availability regularly and ensure all enquiries are responded to. Unfortunately, due to many reasons, some enquiries can go unanswered.

Please know that we are doing all we can to review this process and ensure that the people using our website can connect with the support they seek without obstacles or disappointment.

Many thanks,
Ellen

Noté 1 sur 5 étoiles

Appalling

Appalling. After contacting 3 councillors, not one of them replied .

9 novembre 2023
Avis spontané
Logo de Counselling Directory

Réponse de Counselling Directory

Hi Belinda,

We're so sorry to hear that you didn't receive a response from your chosen counsellors.

While we don't directly manage our members' schedules, we do encourage all therapists listed with us to ensure their availability details are up to date and that where possible, they respond to all enquiries. Unfortunately, there are instances where this isn't the case.

We take this feedback very seriously and will be taking this into consideration as to how to further develop and enhance our service.

Many thanks, Belinda.

Ellen

Noté 5 sur 5 étoiles

An exceptional membership with supporting team behind every professional

A huge heartfelt thank you to everyone at the Counselling Directory team for the help and support they've given to me for my therapy business over the past number of weeks. After working on so many press requests and publishing articles for Counselling Directory, I have become more confident with writing about therapy content which includes recently publishing on my own blog for my website. This has helped me a lot and I am now getting more client work from my Counselling Directory profile! Being with the Counselling Directory means more than just a profile listing on an established therapy website. They really do care about what I do. I really appreciate the level of support the Counselling Directory team have provided to me and I would recommend them to anyone considering to use them for their business too :-).

30 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Room for trustpilot improvement

I didn't care for trustpilot's presumption that reviewers' experiences would be "great" and its interest only in what companies are doing well. Since the company in question is English perhaps the questioner should learn to accept English spelling.

As for my experience with Counselling Directory itself, apart from their site's rejection of non-UK phone numbers the experience was exemplary from start to finish. It even responded promptly to those whose evaluation was unfavourable.

28 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

Emailed twice with no reply to either.

22 octobre 2023
Avis spontané
Logo de Counselling Directory

Réponse de Counselling Directory

Hi Charlotte,

We're sorry you didn't receive a response from your chosen therapist. We encourage our members to regularly update their profile status and availability information, however, there are circumstances which may cause a delay.

Please know that we record all feedback and will continually use this in our efforts to enhance the user experience.

Thank you,
Ellen

Noté 1 sur 5 étoiles

Not received a reply 🥲

25 octobre 2023
Avis spontané
Logo de Counselling Directory

Réponse de Counselling Directory

Hi Sally,

We're sorry you didn't receive a response from your chosen therapist. We encourage our members to regularly update their profile status and availability information, however, there are circumstances which may cause a delay.

Please know that we record all feedback and will continually use this in our efforts to enhance the user experience.

Thank you,
Ellen

Noté 4 sur 5 étoiles

Great site with one key shortcoming

This site provides a really easy way to find a counsellor, with really helpful filters. One thing I would like to be able to do is contact a few counsellors simultaneously with the same enquiry. In my experience, it can take a while to find the right person due to various factors, including lack of availability, lack of possible meeting times, finding out the therapist isn't quite right after an initial consultation, misleading listings (e.g. more expensive than expected) etc.

23 octobre 2023
Avis spontané

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