CovePure Avis 46

I am so happy with the CovePure water filter, I have already purchased several for family members. The unit is so easy to install and a delight to use- I recommend it without reservation. Customer service is always available and responds quickly to any inquiry you may have.

I had an issue with the pitcher on my countertop filter unit and Kimmy with the support group listened to my description, asked a couple of questions and ultimately solved the problem with a replacement part. It was fast and pleasant experience. Further, we love the RO purifier, which works as advertised and dispenses great tasting, pure water. Thanks

Beside the products outstanding engineering features and quality parts excellence and user-friendly usage and maintenance and super clean healthy water, the customer service people are superb human beings. Example, like Kimmy whose cheerful expertise, bountiful empathy with any issue, caring helpfulness with tips and advice that are easy to understand and implement so my family and l, as customers, have the best filtered and purest water for our health and well-being...thank you for having her on your CovePure Team!!!

My review is about a problem.

So why five stars?
Any company can sell you something, but the team of people behind the product is more important than what engineers and designers can put together...

Have you ever tried to call Comcast or AT&T customer service? Yeah that's what I'm talking about.

This team of people did a fantastic job resolving a problem I had so I feel great telling my friends they should get one. Talk is cheap!

I hope that makes sense.

Due to health problems I can not drink our water but once it is run through the Covepure machine I can! It has made my daily life easier and I drink so much more water now. It has been wonderful, easy to use, and the customer service is quick and helpful!

Customer services/support teams was outstanding. I had an issue with the device not dispensing cool water and every other water settings worked. They resolved the issue. My family is enjoying the CovePure CP-16.

Recommended and got an extra discount from YouTuber, "The Officer Tatum". This is so easy to set up. They sent me a video for set up that was easy to follow. I just set it up today and already loving it! The only thing I had a hard time figuring out is how to get the cold/ hot water as it is not very specific in the manual but I sent am email and got an instant response! First day using it and I'm already very impressed!

We purchased the Cove Pure and loved it from the moment I plugged it in. What a difference it made in the taste of coffee, tea, and just plain water. We had a warranty issue about 3 months in, and they responded quickly and professionally and resolved it immediately. Great company and great water purifier. It’s now the most used appliance in our house!

I learned about CovePure from the Fleccas Talks podcast (The best news podcast OF ALL TIME!) and while I waffled about the purchase, CovePure emailed me an additional incentive. So I purchased the CP-16. They sent frequent updates and the unit arrived quickly. I contacted customer service about a minor issue (not their fault) and their responsiveness was phenomenal.

I can’t remember the last time I was this enthused about an online purchase and I’m very pleased to support CovePure.

Simple to operate. My 5 yr old son now knows how to use it to get water for himself and there’s no mess! I also like that they thought about child safety in their design with the hot water lock so kids cannot accidentally burn themselves with the hot water.

10/1/2025: Follow up to my previous post from 9/29/25.

Cove Pure reached out to me for a review of my issues from my CP-16 unit. After discussions and performing a number of steps to insure it was not pilot error, it was decided to move it up to management for review. I was thoroughly impressed with the Cove Pure Support Team, especially Gale, the team member who called me. I have revised my rate experience to a Five Star Rating. Thank you Cove Pure Support for your quick response and evaluation.
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My unit quit working on me several days ago. After a normal maintenance of cleaning out the water tank and refilling with distilled water, it went into a continuing cooling process mode non stop resulting in fan motor running hot. Unplugged several times trying to restart machine to no avail. On a good note, what little time I've had this machine I have really enjoyed the taste of the water and the fact that I can get cold or hot water on an instant.

Reason for the low rating is customer service. Have sent numerous messages request for assistance and requesting a new replacement unit. No response. I am aware of the weekend and customer service not available, but now it has been two weekdays and still no response. The price of the machine is expensive and would think customer service would be better.
I advise anyone thinking of purchasing a Cove Pure CP-16 unit to think twice.

The overall system seems to work fine but there are numerous counter filtration systems that filter regular temperature water. Bought this specifically for the cold water we end up not using it because 8oz glass of default temp cold water turns on the fan for more than 30 minutes which is quite loud. My wife actually wants it out of the kitchen.
Placed the order a week before I left for a long vacation and ended up using it for the first time past the 30 days return policy. I wish I knew the cooling fan was so loud. I'd return it if I could but got stuck with it

I bought this Cove-Pure CP -16
It’s advertised as plug & play 2 minutes. After all what do you have to do? Install 2 filters & fill up water reservoir & plug it in..
Well I plugged it in & it doesn’t go to next step .. FLUSH.. It just says Change H2O… WHY? I just filled it.. So I dump it out refill it… Same ERROR MESSAGE..Mind you I’m spilling water ..So after 2 hours I give up. . I look for customer service.. Where’s the phone number? THERE IS NO PHONE NUMBER.. Email them .. They answer eventually after 3 emails.. I say I’m getting ERROR MESSAGE.. They say unplug it. I unplug it and plug it back in.. NOTHING ..Change H2O..
They say check the float.. Huh? Yeah the water float.. It won’t work w/o it .. looks ok to me.. Only one way to install it ..Undo it redo it Try again
ERROR ..

Update:
Well after all this -Cove Pure Customer Service reached out. & offered a new unit which now works..
Although using the buttons required some work.. It does work after all..

The customer care during order / shipping was outstanding. The product arrived a little late but that was due to my location. Covepure went out of their way in shipping the unit and when it arrived, it was very easy to set up and get it running. Now we are drinking clean, pure water minus all of the stuff that comes with drinking tap water.

The machine produces excellent quality good tasting water for sure.

Customer service is superb too. I had an issue with my machine after 4months due to I was not correctly refilling the tank. To make a long story short, customer service arranged a replacement. Happy ever since…

I love my covepure! I have had a couple questions, and they were answered very quickly! I would recommend the covepure to everyone. It high quality and very easy to set up and use. Support is top notch!!

Great customer service. I got a phone call in response to my email asking a question. This was needed. This was a real person who knew how to think, and understood all about the CovePure system. There was no script that she was reading from. I would give an A+ if that was possible. The look and size of the system is good. I've been using it for a few days now. I hope I can give another review once I've had it longer.

I use the Cove Pure unit for all my drinking and cooking water needs. I love that you have a variety of water temperature choices, cool, normal, warm and hot, plus the convenience of quickly choosing a custom fluid amount for your cup size. I drink hot tea and hot chocolate, plus cold water for my summer beverages, and it's all possible with this simple to use unit. I really appreciate the reverse osmosis purity, especially with today's concern over pure drinking water.

CovePure is exemplary in its promise and delivery of product and service. If you want great service and excellent water quality this company will deliver on both of the above. It is important with complex systems such as water safety that you engage with people that you can trust, CovePure is such a group.

To be determined… received a new CovePure CO-16 unit. Our family has enjoyed using this unit, until it stopped working, 75 days after purchase. Customer service is in Philippines, and they said unplug and re-plug about 5 times. Try running warm water through it. No luck. After an hour on the phone, they are sending a replacement unit. So, we love it when it works. We’ll see how the second unit works…