I have been taxi driver insurance customer for last one year with cover my. They're very helpful and they're service is also very good. As a result I keep continue for this year with cover my. Like to... Voir plus
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I really had a great experience when I bought my taxi cover and would definitely recommend this one to anyone looking for easy hassle free cover. The only reason I won’t give 5 star is the price thou... Voir plus
L'entreprise a répondu
Hi I’m Muhammed A Azid last year was my first time I used them the experience I had was amazing. They were very helpful and understanding. Luckily I saved the person‘s number and his name is Daniel to... Voir plus
L'entreprise a répondu
No issue so far, always very easy to deal with and every attendant are very knowledgeable about any question you have, and patient as well as I do ask lots of questions. I would recommend this comp... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Courtier d'assurances
- aussi dans
- Agence d'assurance
- Assurance auto
- Compagnie d'assurance aux entreprises
- Compagnie d'assurance commerciale
- Compagnie d'assurance de taxi
Écrit par l'entreprise
Taxi Insurance | Minibus Insurance | Courier Insurance | Van Insurance | Motorhome Insurance | Business Insurance | Property Insurance | Tradesman Insurance | Motor Insurance
Coordonnées de contact
Field House, Station Approach, CM20 2FB, Harlow, Royaume-Uni
- 0345 456 4505
- service@covermy.com
- covermy.com
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Insulting response to a customer!!!??
Following your response to my review, it is not our problem Reserve company how working. We get insurance from your company and in our insurance is your company name. They are working for you as a third party so it is your responsibility to answer. Third party who I had accident was illegally driving and she was wearing slippers while she driving. She was out of control her car. She hit my car from back but they said I was on fault. It’s like someone drunk and driving without fault.
18 septembre 2025
Avis spontané
Réponse de CoverMy
Thank you for your reply and for sharing more details about your experience. We completely understand how upsetting and frustrating this situation must feel for you.
We’d like to clarify the difference in roles: CoverMy Cab is your insurance Broker, which means we arrange your policy and support you with service-related matters. The claims process itself is handled by Reserv, the independent claims handling company appointed by your Insurer. While they work on behalf of the insurer, they are a separate company from us, which is why claim decisions — including liability — are made by them rather than directly by us.
That said, we absolutely recognise your concerns and want to support you. If you would like, we can help guide you on how to raise this formally with Reserv’s complaints team, who will be able to review how your claim was assessed. Please reach out to our Customer Engagement Team directly and we’ll be happy to assist you in escalating this.
We sincerely regret the difficulties you’ve experienced and assure you that we will do what we can to support you in getting this matter properly addressed.
Very professionally done and great…
Very professionally done and great understanding from the team
9 septembre 2025
Réponse de CoverMy
Thank you for your kind feedback! We’re so pleased to hear you found the service professional and felt supported by the team.
Réponse de CoverMy
Thank you for your feedback! We're glad you’re happy with our service.
very good thanks you
15 septembre 2025
Réponse de CoverMy
Thank you for your feedback! We’re so glad to hear you’re happy with the service, your support means a lot to us.
Réponse de CoverMy
Thank you for your feedback! We’re really pleased to hear you were happy with our customer service.
Réponse de CoverMy
Thank you for your feedback! We’re glad to hear you found the service very helpful and that your expectations were met.
This insurance company is the best so far
This insurance company always remind me wherever my insurance is due to renew and the company always listen to my situation.
2 septembre 2025
Réponse de CoverMy
Thank you for your kind words! We’re so pleased to hear you consider us the best and that our reminders and support have been helpful when it comes to your renewals. It’s great to know you feel listened to and supported ,that’s exactly what we aim for.
* unprofessional
* unprofessional
* Inexperienced staff
* No communication
* Lack of knowledge in the industry
* No skill in the workplace
* Don't know how to call customers back
And I could go on and on.............
Never in my life have I delt with such an unprofessional company. Honestly no matter how many good reviews they have don't take out there insurance, because at the end of the day they are 100% not helpful, go elsewhere.
Complete joke.
Cover my cab and the claims team Reserve are ridiculous, I had to tell them on numerous occasions how to do their job !
27 mai 2025
Avis spontané
Réponse de CoverMy
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you’ve faced and the impression this has left you with. This is not the level of service we want our customers to experience.
From the conversation you had with our Customer Engagement Team, you informed them of the issue with costs on a claim. They contacted the claims handlers on your behalf, got this matter resolved, and your No Claims Bonus was issued. This was all completed within a couple of hours.
It’s important to highlight the difference between our role and the claims handlers:
As your broker (Cover My Cab), we arrange your insurance policy, provide advice, help with renewals, and support you with questions about your cover.
The claims handlers (Reserv), are a separate company appointed by your insurer to manage incidents once a claim is made. They assess and settle claims, arrange repairs, and handle the claim process itself.
If you remain unhappy with how your claim was managed, this should be raised directly with Reserv via their complaints process, as they are best placed to investigate further.
If you’d like any guidance on this or need help reaching the right team, please get in touch with our Customer Engagement Team, who will be happy to support you.
Réponse de CoverMy
Thank you for your feedback! We’re really pleased to hear you had a good experience with us
Réponse de CoverMy
Thank you for your feedback! We’re delighted to hear that you found our service professional and that we could make the process easy for you.
Very good experience spoke with Callum…
Very good experience spoke with Callum he good me very reasonable offer and customer satisfaction 10/10
22 août 2025
Réponse de CoverMy
Thank you for your wonderful feedback! We’re delighted to hear you had such a good experience with Callum and that he was able to provide you with a reasonable offer. It’s fantastic to know you rate your customer satisfaction as 10/10, we’ll be sure to share your kind words with him.
They are very efficient and effective…
They are very efficient and effective in responding to my req
26 août 2025
Réponse de CoverMy
Thank you for your feedback! We’re really pleased to hear you found our team efficient and effective in responding to your request.
Excellent professional service from…
Excellent professional service from Alfie in the car breakdown department. My problem with the policy was sorted out quickly and efficiently in a courteous manner. Alfie was knowledgeable and dealt with my questions in a calm and professional manner. A credit to your organisation.
18 août 2025
Avis spontané
Réponse de CoverMy
Thank you for your kind feedback. We’re delighted to hear that Alfie was able to assist you so professionally and efficiently. While our breakdown providers are a separate company, we truly appreciate your lovely words and will do our best to ensure your feedback reaches them.
Réponse de CoverMy
Thank you for your feedback! We’re thrilled to hear you think so highly of our company.
When I call you anytime everyone help…
When I call you anytime everyone help me it’s friendly good people
18 août 2025
Réponse de CoverMy
Thank you for your lovely feedback! We’re delighted to hear that every time you call, our team is able to help you in a friendly and supportive way. We always aim to make things as easy as possible for our customers.
Réponse de CoverMy
Thank you for your feedback! We’re so pleased to hear that Callum was able to assist you and that you were happy with the service he provided. We’ll be sure to share your kind words with him.
Réponse de CoverMy
Thank you for your kind feedback! We’re delighted to hear you were happy with both our service and customer care. Providing excellent support is always our priority.
Réponse de CoverMy
Thank you for your feedback! We’re delighted to hear you were pleased with our service.
Thank you so much for your excellent…
Thank you so much for your excellent service, patience and consideration of my insurance needs. I hope we can do more business in the future.
11 août 2025
Réponse de CoverMy
Thank you for your kind words! We’re so pleased to hear you were happy with our service and that we could meet your insurance needs with patience and care.
We truly appreciate your trust in us and look forward to working with you again in the future.
Best regards,
Réponse de CoverMy
Thank you for your lovely feedback 💐 We’re delighted to hear you were happy with our service, found our prices affordable, and appreciated our reminders.
We look forward to helping you again in the future!
Best regards,
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