Covers&all Avis 

1 511
•
TrustScore 3.5 sur 5

3,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We wanted a made to measure cover for our garden furniture as our old way had deteriorated badly. The website was very clear with numerous options and how to submit measurements. Ordering process was... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I would rate lower if possible. I have had a promise of refund in June 2026, now October, no refund made for failed delivery. All enquiries are ignored. There is no customer service, feedback@ sales... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I needed a very good cover for a made to measure piece of extra firm foam cushion. Having searched the internet, I settled on Covers and All. A bespoke fit for my wheelchair. Measurements had... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Hubby placed his order and wanted next day delivery. So he paid the additional next day delivery fee. No next day delivery, nor the next day, but it arrived on the 3rd day. Beware! They have a clause... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles
  2. aussi dans
  3. Magasin d'ameublement d'extérieur
  4. Magasin de mobilier de jardin

Écrit par l'entreprise

Buy Online Outdoor Covers, Covers for Outdoor TVs, Fire Pits, Firewood, Custom BBQ Grill Covers at Covers And All. Free Shipping Also Available. Shop Now


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 99 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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3,6

Tous les avis

(1 511)

393 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Disgraceful

Please do not order from this company I order an item 2 weeks ago with delivery stating 5 working days
Requested a refund because the product still hadn’t been shipped then by some miracle it’s in transit and cannot have a refund
Absolutely disgraceful

17 juillet 2026
Avis spontané
Logo de Covers&all

Réponse de Covers&all

Hi Kerry, we sincerely apologize for the inconvenience caused. As per the latest update, we have processed a full refund for the order. We hope the issue is now resolved. Should you require further assistance, please do not hesitate to contact us.

Noté 1 sur 5 étoiles

Ordered in April, not here in August

Ordered at the beginning of April, almost August and still nothing. Delivery date keeps getting pushed back and back and back. I would never have ordered had I known it was going to take this long. Don't waste your money, order from someone reputable

3 avril 2026
Avis spontané
Logo de Covers&all

Réponse de Covers&all

We're sorry to hear about your experience and sincerely apologise for the delay. We'd like the opportunity to investigate this further and assist you. Please contact us at reviews@groupbayport.com with your order number and a brief description of the issue, and our team will review your case and work towards a resolution as quickly as possible.

Noté 5 sur 5 étoiles

Best covers I’ve bought

These are the best covers I’ve bought. Very high quality and very reasonably priced. I recently ordered a cover for my Volvo EX90 having previously bought table, chair and BBQ covers. The fit is perfect and the quality first class. The cover took longer than expected but It was custom made and they do ship from the USA. I would have no hesitation in recommending them.

24 juillet 2026
Avis spontané
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Réponse de Covers&all

Hey Brian! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Noté 1 sur 5 étoiles

I ordered a custom sun shade from this…

I ordered a custom sun shade from this company. It arrived at a significantly smaller size than the measurements I submitted. Despite paying for the extra insurance in case of mistakes, several months later I am still trying to get them to re-make the shade. Their customer service team repeatedly ask me for measurements and pictures which I have sent several times over. And still no sign of a resolution. Meanwhile the summer is nearly over. Very frustrating.

26 juillet 2026
Avis spontané
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Réponse de Covers&all

Hi Catherine, We’re sorry for the inconvenience caused and for the time taken to get this resolved. The replacement has now been initiated, and an update with the tracking details will be shared as soon as it is dispatched. Your feedback has also been noted and will be taken into consideration.

Noté 1 sur 5 étoiles

Avoid ordering from this company

Avoid ordering from this company, I still haven't received my order a month after ordering.

I ordered some tarp on 16th June and I am sitting here on 25th July with my order "still in production". I was told repeatedly it would only be "3-5 more working days" and I still don't have any updates. Communication from Mark at Covers & All has been completely unclear on what the problem is an the timelines to delivery. Avoid avoid avoid.

25 juillet 2026
Avis spontané
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Réponse de Covers&all

Hi Charles, We are sorry for the inconvenience caused. As per our records, your concern has been addressed via email. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.

Noté 5 sur 5 étoiles

Covers & All exceeded my expectations!

Covers & All exceeded my expectations!
I ordered a custom cover for my laser machine at work, and the whole experience was excellent from start to finish. I supplied them with my drawings, and their team came back to me a few times with questions to make sure every detail was correct. Their communication was professional, and once I replied, everything moved along smoothly.
The finished cover is perfect-it’s extremely well made, fits my machine exactly, and they even printed my logo on the side just as I requested.
I’m giving them 5 stars only because Trustpilot doesn’t let me give them 6!
I highly recommend Covers & All to anyone looking for a high-quality custom cover. I’ll definitely be coming back if I need another one.
Thank you!

18 avril 2026
Avis spontané
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Réponse de Covers&all

Hi David, Thank you so much for your wonderful review! We're thrilled to hear that your custom cover exceeded your expectations and that our team was able to ensure every detail was just right. It's especially rewarding to know the fit, quality, and logo printing met your expectations. Your recommendation and kind words mean a great deal to us, and we truly appreciate your trust. We look forward to creating another custom cover for you in the future!

Noté 4 sur 5 étoiles

Excellent workmanship and customer…

Excellent workmanship and customer service, however delivery time was 2 weeks after the original estimate.

13 juillet 2026
Avis spontané
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Réponse de Covers&all

Hi Jan, thank you for your kind words! We're delighted to hear that you were pleased with the workmanship and customer service. We sincerely apologize for the delay in delivery and appreciate your patience and understanding. Your feedback means a great deal to us, and we look forward to serving you again.

Noté 4 sur 5 étoiles

Where is it????

I haven’t yet received the covers so can’t yet comment on the quality. However the delivery times they quote are completely unrealistic. They quoted 13/07 for delivery. I have chased a couple of times and I just get a standard apology email saying there is a backlog. I think they are a US company (judging by the ‘apologize’ spellings (which I’ve seen a lot)! However the covers are made in India. To be honest I’m worried because this has cost me £320 and I still don’t have them after placing my order on 29 June! UPDATE: Finally received this on 28 July (just over two weeks late). Cover fits well and looks good and sturdy. I was also paid 15% of the purchase price back as an apology. So they need to sort out their delivery promises to more believable timescale, but I’m happy with the product

21 juillet 2026
Avis spontané
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Réponse de Covers&all

Hi Debbie, We sincerely apologize for the inconvenience caused to you. As per the latest update, our team has processed a 15% refund for the order. We hope the issue is now resolved. Should you require further assistance, please do not hesitate to contact us.

Noté 4 sur 5 étoiles

My new car has quite a small back seat…

My new car has quite a small back seat which is a little oddly shaped so it was great to get a custom fit cover which fits well. It took a few emails to confirm the dimensions which delayed the delivery a bit but worth the wait to get something that fits well

15 juillet 2026
Avis spontané
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Réponse de Covers&all

Thank you for your thoughtful feedback, Fiona! We're delighted to hear that the custom-fit cover fits your car well and was worth the wait. We appreciate your patience during the measurement confirmation process, as it helps us ensure the best possible fit. Thank you for choosing us, and we hope you enjoy your new cover for years to come!

Noté 1 sur 5 étoiles

Don't waste your time/money

They simply will not get anywhere near your expected delivery date.
Ordered 30th June. Expected delivery date was originally 13th July. Then it got moved to 17th July, still waiting for my order to even be dispatched (19th July today).
Won't be ordering from this company again, it appears they arent a UK based company either.

19 juillet 2026
Avis spontané
Logo de Covers&all

Réponse de Covers&all

Thank you for your feedback, Steve. We're sincerely sorry to hear about your experience. We'd like the opportunity to investigate this further. Please email us at reviews@groupbayport.com with your order number and a brief description of the issue, and our team will review your case and get back to you as soon as possible.

Noté 1 sur 5 étoiles

Disgraceful customer service!

We ordered covers for our roof windows on 1st July, today is 19th July. Last week on 11th we chased and were told they had been dispatched. Today we chased again and were told they were still in production! Clearly they have no idea where our order is but have our money! Absolutely disgusting customer service!

1 juillet 2026
Avis spontané
Logo de Covers&all

Réponse de Covers&all

Hello Tracey, we are sorry for the inconvenience caused to you. Unfortunately, we were unable to locate your order details. Could you please email us at reviews@groupbayport.com with your order number and concern? This will help us verify the details and assist you more effectively.

Noté 5 sur 5 étoiles

Placed my order for replacement covers…

Placed my order for replacement covers for outside. Brilliant both fit and quality. I think they are very well made the fit was perfect and the price was great. They arrived in good time I’m really impressed and will definitely use again. Thank you for great product and service.

18 juillet 2026
Avis spontané
Logo de Covers&all

Réponse de Covers&all

Thank you for your wonderful feedback, Paulette! We're delighted to hear that you're happy with the fit, quality, value, and timely delivery of your replacement covers. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!

Noté 5 sur 5 étoiles

Quality is excellent of both fittings…

Quality is excellent of both fittings and blind. Elongated screw holes on end pieces make fitting and adjusting the roller really easy. Didn’t realise you could see out during the day, whilst the sun is kept out.

13 juillet 2026
Avis spontané
Logo de Covers&all

Réponse de Covers&all

Thank you for your wonderful feedback! We're delighted to hear you're impressed with the quality of both the fittings and the blind, and that the installation was made easier by the elongated screw holes. It's also great to know you're enjoying the daytime visibility while still keeping the sun out. We truly appreciate your support and hope you continue to enjoy your purchase!

Noté 1 sur 5 étoiles

Placed an order given a delivery date…

Placed an order given a delivery date of 20 July on 18th July still in production.
Seems I got the usual excuse of high order volume -That’s not my problem.
Now after expressing my displeasure they are going to escalate to the respective team who will get back to me within 6 hours ? On a SATURDAY to be continued

18 juillet 2026
Avis spontané
Logo de Covers&all

Réponse de Covers&all

We are sorry for the inconvenience caused to you. As per your request, we have processed a full refund for your order. Depending on your bank's processing time, the refunded amount may take up to 7 business days to reflect in your account.

We truly appreciate your feedback and will certainly take it into consideration as we continue working to improve our customer experience.

Noté 4 sur 5 étoiles

Very good quality.

I want to give 5 stars because the covers I have had made to measure are very good quality. However The delivery times need to be more realistic. They take a lot longer that stated. So allow for this. Customer services - real person are very helpful. I was given a discount as manufacturing and delivery was delayed and I had paid for fast track.
*Covers&all - just get your delivery times more accurate, then I’m sure you will have 5 stars all the way.

13 juillet 2026
Avis spontané
Logo de Covers&all

Réponse de Covers&all

Thank you for your thoughtful feedback, Nicola. We're delighted to hear you're pleased with the quality of your custom covers and that our customer service team was able to assist you. We sincerely apologize for the delay in delivery and appreciate your understanding. Your feedback regarding more accurate delivery timelines is valuable, and we'll share it with our team as we continue working to improve the overall customer experience.

Noté 1 sur 5 étoiles

Don't bother

I ordered a bulk order of replacement cushion covers on May 31st. Still have not received my order. When contacting customer services originally they told me it was due to delay in production and my order would be shipped out the next day. 2 weeks later still no confirmation of shipping. Contacted again only to be told the material I had chosen was out of stock. Still waiting for a full refund, I would avoid ordering from this company as cleary they lie to there customers and don't keep people informed..

17 juillet 2026
Avis spontané
Logo de Covers&all

Réponse de Covers&all

Hello Kerrie, we are sorry for the inconvenience caused to you. As per your request, we have canceled your order and initiated a refund request. Once approved, the refund will be processed within 2 business days. Depending on your bank's processing time, it may take up to 7 business days for the amount to reflect in your account.

We truly appreciate your feedback and will certainly take it into consideration as we continue working to improve our customer experience.

Noté 1 sur 5 étoiles

Bait and switch with product presented…

Bait and switch with product presented and product sold

1 juin 2026
Avis spontané
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Réponse de Covers&all

Hi Simon, We sincerely regret your experience and understand your concerns. As per the latest update, our team has already reviewed the matter thoroughly and offered the best possible resolution available for the reported issue. We can see that a chargeback case has been filed, and the latest updates regarding its status would be available through the financial institution managing the dispute. We truly value your feedback and appreciate the opportunity to assist you.

Noté 4 sur 5 étoiles

Slight delay with shipping but good product

Ordered cover for roof lantern, original delivery date was 12 days from my order and I received it after 17 days.

I called them to chase after the first delivery date was missed, managed to get through to customer services on a Saturday and they checked order and told me the product was made and would be shipped next day.

Had a few shipping updates from courier after this (sent using Emirates then DPD) and cover arrived well packaged today. The cover material has quite a few marks on it but I can clean those off no problem, main thing is it fits well (I have checked).

Overall a pretty good experience, this was ordered after a few days of fierce heatwave so I expect they were pretty busy at that point.

15 juillet 2026
Avis spontané
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Réponse de Covers&all

Hi Rob, thank you for your thoughtful feedback and for your patience. We sincerely apologize for the delay in delivery and appreciate your understanding during a particularly busy period. We're delighted to hear that the cover fits well and meets your expectations. Your feedback is truly valuable, and we look forward to serving you again in the future.

Noté 1 sur 5 étoiles

Slow delivery arrived 6 weeks later

Ordered a dog seat cover and was expecting within 10 working days. After 2 phone calls I have today received my parcel 6 weeks later 🙄😳

14 juillet 2026
Avis spontané
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Réponse de Covers&all

Hi Alan, we're truly sorry that your order took longer than expected to arrive. We understand how frustrating this must have been. We've reached out to you via email with an apology and a resolution. Please have a look when you have a moment, and if you have any further questions, we'll be happy to help.

Noté 5 sur 5 étoiles

Great attention to detail from the…

Great attention to detail from the design team to make sure the dimensions were correct and a correspondingly well fitting cover!

14 juillet 2026
Avis spontané
Logo de Covers&all

Réponse de Covers&all

Thank you, William! We're delighted to hear that our design team’s attention to detail helped ensure a perfect fit for your cover. Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again!

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