Coving Direct Avis 557

TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely amazing the manager David helped so much and communicate skills are brilliant highly recommend ordering from this place. The items itself are amazing and great quality for the price

Noté 5 sur 5 étoiles

Just received my ceiling roses from Coving Direct today, and they are stunning! Way better than anything you can buy in the main DIY stores, and they arrived well packaged and in breakneck speed (just... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Outstanding customer care! They replied to my question within just two hours (at 10pm!) and David was extremely helpful throughout the whole process. I had checked the reviews before placing my or... Voir plus

Noté 5 sur 5 étoiles

Easy to navigate web site, extremely well packaged ceiling roses, fast delivery and great communication. Can't wait to see what my ceiling roses look like when they are in situ. This is what good busi... Voir plus

À propos de l'entreprise

  1. Décorateur d'intérieur

Informations provenant de diverses sources externes

We are a supplier of high quality design led interior mouldings.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

557 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

First Class Service

Easy to navigate web site, extremely well packaged ceiling roses, fast delivery and great communication. Can't wait to see what my ceiling roses look like when they are in situ. This is what good business is all about, such a refreshing change in a world that appears to have gone to pot after the pandemic. An absolute pleasure to do business with.

6 février 2023
Noté 3 sur 5 étoiles

Unfortunately two out of the three…

Unfortunately two out of the three celing roses came with the paint damaged and peeling. Coving Direct were very quick to respond and said it was down to the manufacturer and to use a damp cloth to take of loose pieces and repaint. This is not the point nor what we paid for and I personally wouldn't have sent them out as they were. After repainting you can still see where the paint had come off. Disappointing to say the least especially after we were so patient after a delayed delivery due supply.

19 janvier 2023
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Réponse de Coving Direct

Hello Stephen,
My apologies, I did not realise there was still an issue with these B3015 Ceiling Roses as nobody contacted me since my last phone call with you offering the solution with the damp cloth. As an installer myself (weekends only now) and a painter decorator by trade this method has always worked for me and this is the first time I’ve had an issue with it. Had I been contacted and told that actually no David this is not acceptable I would have arranged a refund and return immediately. As I did not hear anything further from you I had assumed all was good.

You are quite right in that the roses should not have been sent out like this and they weren’t. Unfortunately for me this “cracking” problem with the B3015 rose only seems to happen during delivery. I can promise you I checked these roses before shipping and there were no paint cracks in them. I always check them as I know they can sometimes be problematic.

Regarding the delayed delivery I contacted Lyndsey straight away when I realised my error with the stocks and offered to cancel the order. I was told that would not be necessary and you were happy to wait.

Once again my apologies for your experience with my company. This is not the standard I expect from myself. I have just refunded you for the two ceiling roses. I have also delisted these B3015 roses from my website until such a time as the manufacturer can guarantee this issue has been resolved and the primer coat on them is of the same quality as all the other ceiling roses I stock. If you could send me a photograph of the roses with the cracks so I can show the manufacturer that would be appreciated.

As I said at the start of my reply had I known you still had these issues I would have sorted them straight away but the first I knew there was still a problem was via your review.
Apologies again,
David.

Noté 5 sur 5 étoiles

This is the best place to buy coving

This is the best place to buy coving, they have great products and prices, I ordered the"Orlando" coving and it was primed and looked very neat, it's a little flexible which is great for uneven walls, I'm very happy with the quality and the finish, I had great customer service and will be ordering here again for sure. Thanks

13 février 2023
Avis spontané
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Réponse de Coving Direct

Thanks Rafael, much appreciated!

Noté 5 sur 5 étoiles

Quick dispatch with good tracking…

Quick dispatch with good tracking available and a fast reply to a query I sent via email. The coving is good quality and looks lovely. Would definitely use this firm again.

3 février 2023
Avis spontané
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Réponse de Coving Direct

Thank you Sam!

Noté 5 sur 5 étoiles

Great guys

Great guys! Excellent product ! Delivered very quickly to UK.
Very impressed!

10 janvier 2023
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Réponse de Coving Direct

Thank you Serghei.

Noté 5 sur 5 étoiles

Fantastic service

David is on the ball, knows his product and more than happy to help out when a small item customer like ourselves have a few requests and some feedback.

17 janvier 2023
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Réponse de Coving Direct

Thanks Christiaan, you’re feedback was appreciated and I passed it on to the manufacturer.

Noté 5 sur 5 étoiles

Excellent product

Excellent product. Really delivered well and loved the end result. Would like a calculator for how much you need and perhaps an option to buy a mitre box.

9 décembre 2022
Noté 5 sur 5 étoiles

Five star thumbs up

Extremely happy with the product and service from Coving Direct UK. Communication was excellent and very personal. I had a question about the product post delivery and got a very quick response. Couldn't really ask for any more. Thanks David

29 novembre 2022
Avis spontané
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Réponse de Coving Direct

Thanks Tarkan, you are most welcome!

Noté 2 sur 5 étoiles

The dado very good looks excellent up

The dado very good looks excellent up. The big bad point about coving Direct is there delivery company (parcel force). When the parcel was delivered had the wrong post code on,the driver mad it very clear that this was my fault. Very rude coving Direct delivery company. Shame.

19 novembre 2022
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Réponse de Coving Direct

Hello Kim, Thank you for the review and my apologies for your experience with Parcelforce. Unfortunately I have no control over the behaviour of an employee of another company whether it be good or bad.
You may rightly suggest that I could use another courier company to deliver my parcels but after 12 years in business I have used them all at some stage and I can honestly say that Parcelforce have been the best of them. However, I acknowledge that the benchmark is not too high when it comes to courier companies though!
Once again my apologies and rest assured I will be bringing this matter up with Parcelforce as I hope you do as well.
Regards,
David.

Noté 5 sur 5 étoiles

Amazing company

Amazing company. Excellent customer service. We got skirting and panelling, we’ll be using them again when we do the middle room and front room. I will say, add 10% to your order and then one more for good measure haha. It cuts really easily too, painted well. Looks amazing. So happy happy with it.

7 novembre 2022
Noté 5 sur 5 étoiles

Great Character and Responsibility

David went over and beyond to get the product to me the delivery service was not very competent but they came through in the end thanks to David following up to make it happen.
A big thumbs up to David.
i highly recommend and will purchase more products from him.

21 octobre 2022
Noté 5 sur 5 étoiles

Brilliant service - Thanks David!

Brilliant service, the coving we wanted was out fo stock when we enquirer. However They kept us in the loop & when they arrived in stock they reached out to us. Lovely products and will be purchasing more for our other rooms.

22 octobre 2022

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