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Réponse de CozyFurnitureDirect

25 sept. 2026

Hi Harry,

Thank you very much for taking the time to leave us your feedback. We’re delighted to hear that you’re very happy with the overall quality of the product.

We also really appreciate you highlighting the issue with the assembly instructions. We understand how clearer pictures and better identification of the parts can make the assembly process much easier.

We’ll send the part list/instructions to you again so you have a clear reference for identifying the different parts and matching them with the numbers in the instructions.

Thank you again for your valuable feedback, Harry. It’s genuinely helpful to us as we continue working to improve our customers’ experience.

We hope you enjoy your furniture, and we look forward to serving you again in the future!

Réponse de CozyFurnitureDirect

21 sept. 2026

Hi Tomasz,

We’re sorry to hear that you were unhappy with your purchase and that your experience did not meet your expectations.

We’d really appreciate the opportunity to understand what went wrong and see how we can assist. As your review doesn’t include any details about the issue, please contact our customer support team on support@cozyfurnituredirect.co.uk with your order details so we can look into this for you and work towards resolving any concerns.

Customer satisfaction is very important to us, and we would genuinely like to understand what happened.

Réponse de CozyFurnitureDirect

19 août 2026

Hi Steve,

Thank you very much for taking the time to share your feedback. We’re delighted to hear that your furniture was exactly as described and that your delivery arrived within the expected timeframe.

We truly appreciate your support and are pleased to know that we were able to provide exactly what you were looking for.

Thank you once again for choosing Cozy Furniture Direct. We look forward to serving you again in the future!

Réponse de CozyFurnitureDirect

15 mai 2026

Hi Anna,

Thank you for your fantastic 5-star review! We’re so pleased to hear that you’re happy with your dining table and that you were satisfied with the quality and delivery service.

Providing carefully handled deliveries and quality furniture is very important to us, so your kind feedback is truly appreciated.

We hope you enjoy your new furniture for years to come and look forward to serving you again in the future!

Réponse de CozyFurnitureDirect

15 mai 2026

Hi Neha,

Thank you for taking the time to leave such a lovely 5-star review! We’re thrilled to hear that you’re happy with your grey L-shape sofa bed and that it has been a great addition to your living room.

It’s wonderful to know that the delivery, packaging, comfort, storage functionality, and overall quality all met your expectations. We always aim to provide furniture that combines style, practicality, and value, so your feedback truly means a lot to our team.

We really appreciate your support and look forward to serving you again in the future!

Réponse de CozyFurnitureDirect

2 avr. 2026

Hi Joyal,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had a great experience with your recent order and that the chest of drawers met your expectations in terms of quality, finish, and durability.

It’s especially great to know that the delivery, packaging, and overall value stood out to you - we work hard to ensure every part of the experience is smooth and reliable.

Your feedback truly means a lot to us, and we look forward to serving you again in the future!