Creativeecommerce Avis 60

I have had a wonderful experience working with Creative Ecommerce in building the landing page for my store Oro + Earth.
From the start, I was able to meet with the team and discuss what I was looking for. From there, the designers, developers and account manager I worked with were responsive and clear on the vision I had.

The team supported me in bringing my ideas to life and building a landing page that I am really pleased with and is converting well.

I found the team to be really responsive and attentive to details which made the process feel stress-free. Looking forward to building the rest of my website with the Creative Ecommerce team - thank you all so much!

I used their e-commerce figma and shopify theme bundle. The quality received was sub-par with inconsistent and cheap looking templates, a lot worser than a shopify free theme and did not match the quality what was advertised. The tutorial covers how to use gempages and build a product page, something available free of cost. Are you kidding? Youtube videos can teach that. I felt cheated and left with loss of the entire money paid. Do not use their services.

I work with Creative Commerce on an on-going basis to improve and upgrade my custom website design and store functionality in Shopify. They are fantastic. Our brand needs a team that have an eye on design as well as functionality and CC have this. They interpret the ask efficiently and always present a very clear visual project plan and management journey. The results are always how I want them, and the team is calm and receptive to feedback as we go. They work quickly, communicate extremely well and never say anything isn't possible!

Working Hamzah and the Creative Commerce team has been a breeze! Very professional, excellent communication, and super proactive across the board.

I've been working with CreativeEcommerce for over a year now, and the value they bring to our business is really strong. We've collaborated across 4 of our brands, which I think speaks volumes about the trust and confidence we have in their team.

What truly sets them apart is the level of care and consideration they bring to every project. Unlike many agencies we've worked with in the past, they go beyond surface-level delivery.

One of the standout moments was their handling of a full website migration from WooCommerce to Shopify which included a redesign and a data transfer of over 100,000 customers - all completed in just 8 weeks. They’ve also supported us in various critical moments when unexpected technical issues have come up - their responsiveness and expertise has been invaluable across the business.

We've continued to work with them across multiple CRO initiatives, and their consistent delivery and input make them an integral part of our team.

As I said, we've worked with a lot of agencies over the years, and I can say with confidence that the team at CreativeEcommerce is one of the best; efficient, thorough and always a pleasure to work with.

Highly recommend!

I took a chance with this company after being let down by many other companies, instantly I seen a huge difference in the quality of service they provide, from scheduling a call on the same day to even discussing the smallest of details for over an hour. Hamza and the rest of the team took their time out to understand what my vision and requirements were then put it into action taking my website to a whole new level. We worked on this for 4 months and I have to say I can’t find a fault at all, Hamza and the design team are very patient allowing me to change designs multiple times and also going above and beyond by creating 3-4 different design variations so I can visualise and understand better. I have already seen a huge improvement in every sector of website and I have to say I feel like I’ve got way more than what I paid for. Worth every penny and i have already told the team that I’ll be back in future for more websites etc. I’ve worked with 4 different designers in the past and some of them were also extremely good but this company showed me a whole new level and I would high recommend them to anyone, it will be the best decision you make for your company. It’s been an absolute pleasure.

I saw this brand everywhere on my instagram & learnt a lot from the videos

After seeing an improvement in the conversions on my website I booked a call & learnt a lot from Naail.

He explained other issues on the site & showed me the past projects they had done with other brands

I signed up for their 3 Growth Plan and they finished the site in only 2 months, they were really helpful throughout and now the new website is up I made 3 times more sales this month than last!

The team was awesome throughout and I'm staying on with them on a retainer, I'm able to pay for this with money I didn't have before, investment is definitely worth it !

Just wanted to thank the team for their help, i will be scaling my business this year thanks to a functioning website, something which I didn't even know I was lacking.

Thanks to the whole team

I SPEAK FROM PERSONAL EXPERIENCE - DISAPPOINTING AND COSTLY

I paid £2,000 upfront for Shopify development and unfortunately, the experience fell far short of expectations, leaving me unable to reach any satisfactory resolution.

MY EXPERIENCE:

SALES PROCESS: During initial consultation, I was shown an impressive portfolio of established brands that gave me confidence in their capabilities.

DESIGN OUTCOME: After 3 weeks of meetings, I received a Figma wireframe that appeared to heavily use elements from my own design inspiration that I had provided to them - ironically, that was the best part of their submission. The remainder differed greatly from my brief and showed a complete lack of understanding of my brand identity and requirements.

COMMUNICATION CHALLENGES: When issues arose, I found it extremely difficult to arrange direct calls with leadership. No phone number was provided despite my requests via email and Slack. As soon as I requested a refund, the founder refused to call me - he wouldn't take 5 minutes to sit in the seat of a frustrated client and understand my concerns.

SPECIFIC ISSUES ENCOUNTERED:

- Failure to address concerns: My feedback about the design was not adequately considered or addressed
- Wall of silence: Complete lack of response to my refund requests
- Contradictory communication: The founder said the cancellation decision was mine, yet refused to process my refund request
- Passing responsibility:Weeks later, he directed me to email the support team for the refund, who then stated they would not refund any portion and instead wanted me to "use up the retainer time" - completely missing the point that I no longer wanted to work with this team

ATTEMPTED FAIR RESOLUTION:

I tried to be reasonable and fair. Three weeks ago, I emailed the founder suggesting: "Please charge me for the wireframe delivered and refund the remainder." Instead of professional dialogue, he called me "bizarre and abusive" for expressing legitimate frustration.

FINANCIAL IMPACT:

- Initial design did not align with brand requirements
- Difficulty reaching resolution when expressing dissatisfaction
- Only received a poorly designed Figma template for £2,000
- They also reinstated a direct debit mandate for a further £2,000 in breach of the terminated agreement

PERSONAL IMPACT:

As a solo director managing both family and business responsibilities, this experience has caused significant financial and emotional stress. When I communicated that I wasn't receiving emails the founder claimed to have sent, I provided an alternative email address - those emails never arrived either.

MY HONEST ASSESSMENT:

I feel robbed. After paying £2,000 upfront, all I received was an ill-designed Figma template with no willingness from the team to communicate or find a resolution. I had no faith in their ability to bring my vision to life and no longer wanted to work with them - this was never acknowledged.

When I cancelled before the second payment was due (as per contract terms), I was still expected to pay additional amounts despite not approving the work delivered.

*SERIOUS PRIVACY VIOLATION - UPDATE:

The founder has now committed a serious breach of my privacy. In response to this review, he has posted screenshots of our private business correspondence on a public platform without my consent. This violates both data protection law and our commercial confidentiality agreement.

When I sent a formal legal demand for removal, he responded with what amounts to extortion: 'If you'd like our response to your review taken down, then delete your review and it will disappear."He is literally using my private data as leverage to suppress this honest consumer feedback.

This behaviour demonstrates exactly the unprofessional conduct I experienced - instead of addressing legitimate concerns, he retaliates with privacy violations and attempts to silence honest reviews through intimidation.

AVOID THIS AGENCY. Based on my experience, they:
- Do not communicate effectively to resolve client concerns
- Will not provide refunds even when work doesn't meet expectations
- May violate your privacy if you leave honest feedback
- Use intimidation tactics rather than professional resolution

I strongly suggest thoroughly vetting any agency's communication practices and refund policies before committing to large upfront payments. Most importantly, be aware that honest feedback may result in privacy violations and retaliation.

Save yourself the stress and potential privacy breach I experienced.

It has been great working with Nail and his team. Thank you for completing the work on time. I highly recommend them for any web development work.

It was an absolute pleasure working with Hamzah and Naail at Creative Ecommerce. They are beyond professional and did an exceptional job redesigning our website for Count On Sheep, our crypto accounting firm.

The communication throughout the project was outstanding. They took the time to truly understand what we were looking for and delivered exactly what we envisioned. They consistently hit deadlines and stayed on schedule, which is rare and extremely appreciated.

I can't say enough good things about this company. If you're looking for a team that combines professionalism, creativity, and reliability, Creative Ecommerce is the way to go. Highly recommend!

Excellent Service, brilliant communication, beautiful website.
Naail and his team at Creativeecommerce went above and beyond to completely overhall our website on Wix. Not having a tech background, Hamzah was brilliant at walking us through the design process and worked very diligently with the design team to execute our vision with great attention to detail.
Creativeecommerce have been a pleasure to work with, we are delighted with our new website which is fresh, modern, on brand and most importantly functional. When it came to launch there were no teething problems or glitches and the entire switch over was handled very smoothly. Their aftercare and support has also been top notch. Highly Recommend.

Thank you Naail, Hamzah and team!

Mohammed Alami and Hemza have been extremely helpful and professional from day one. They built a website for my dates brand and the whole design process was very smooth. What I really appreciated is how much attention they pay to detail. Nothing was rushed, and they made sure everything looked and felt right before going live. They’re easy to work with, always available, and genuinely care about delivering a great result. Highly recommend working with them.

The team at Creative E-Commerce know what they are doing. They helped me build a custom configurator for my website so customers could select from the hundreds of possible combinations for our campers. They helped build backend api and logic to help automate processes, and they continue to help me build and integrate new features. Their task management and communication is organized and responsive. I am able to communicate with them easily and execute on projects quickly. They make sure to present previews for anything graphical so that we are all on the same page before building the logic. Software development always takes longer than expected, but these guys keep me updated along the way and I never feel that I am being left unattended. Hamzah and the team are a pleasure to work with and are very knowledgeable on many subjects. I would recommend them to my friends.

Outstanding service and professionalism
It was an absolute pleasure to work with Hamzah from Creative Ecommerce. Everything went smoothly. All our questions were answered promptly, even if they were outside the scope of the project and problems expertly handled.

Hamzah and his team were true professionals and very collaborative.
They work like a top tier agency using all key apps to keep the project running smoothly and ensuring communication and expectations are not just met but exceeded. With that said, I am extremely happy with the work they did on my website. I will continue to work with them on future updates. Thank you Creativeecommerce!!

We engaged Creative Ecommerce agency after seeing ads and receiving emails and took a leap of faith and I am glad to say it has paid off!
You get a dedicated account manager and an intro session to understand your requirements and your industry.

The scope of work involved some redesign to increase CRO and page speed as well as some on page and technical SEO work.

Organic traffic increased and conversion rates increased.

Would definitely recommend!

Genuine review and client. Our store is a shopify one.

Shop.terracottadistribution.com

Working with Creative Ecommerce has enabled Raging Bull to accelerate our Shopify development and evolve our site with greater impact than at any time before. Naail and the team work very efficiently, project management and communication is always on point. We are so glad to have found them.

From first contact, to outreach, to follow ups, to onboarding, to design, and execution. There is nothing I could criticise or seek to improve with Naail and Hamzah taking me on board. Well spoken, beyond friendly and patient, and with absolutely amazing packages and support. I couldn't ask for more if I tried. Great experience and excited to make this a long lasting relationship. Cheers.

We have worked with Naail and Hamzah for a number of month and there work and service was second to none. I would highly recommend using this company.