Creature Comforts Avis 

Lovely Vet team. I am with the putney practice and it's been amazing. Really pleased with the team, the service and the quality of care.

We joined creature comfort’s in Balham in December 2025. Ziggy our 9 yr old cockapoo skips in the door, even after having a successful operation, where she was very well looked after. We are always greeted by a caring and helpful team and even offered complimentary coffee! Lots of small thoughtful touches greet you and your loved animal in the practice and I think they are excellent value for money. Very glad to be a customer of creature comfort’s!

We moved to Creature Comforts a year ago and we have nothing but praise for the service we and our dog, Barney, has received. Barney has some complex health issues and all the Team at Creature Comforts look after him so well when he comes in. Our vet has been excellent in working out a treatment plan and keeps us informed every step of the way. Also Barney has no hesitation coming into the vets and even wants to go in when he doesn’t have an appointment (maybe something to do with the lovely Treat Wall they have!). We are very pleased with Creature Comforts and would highly recommend them.

We moved to CC in Putney as they opened and have had a wonderful experience - the reception staff are qualified nurses so immediately offer care and comfort to you as you walk through the door and all of the Drs we have had to look after Honey have been wonderful; in particular Dr El who is absolutely wonderful. Honey is genuinely excited to go to the vet every time and immediately races onto the scales for a treat, would recommend this to everyone and to sign up to the monthly subscription as it's worth every penny.

I wanted to share a positive experience with Creature Comforts, as I know online reviews can sometimes focus more on negative situations.

I have been bringing my dog Grace (nearly 16 years old) and my cat Pippin (who was 18) here, and I have found the team to be professional, caring, and very clear in their communication. Most importantly, I have always felt that the vets take the time to explain options properly, which helps me make informed decisions about their care.

As a Deaf client, I also want to highlight that the team always welcomes me into the room and allows me to use their laptop to access a BSL interpreter. This level of understanding and support goes above and beyond what I would normally expect, and it has made a huge difference to my experience.

Recently, Grace was diagnosed with early-stage kidney disease, and the support and guidance from the team has been calm, thoughtful, and focused on her quality of life. At no point did I feel pressured, only informed.

Yes, veterinary care can be expensive, but I appreciate that the clinic is transparent about costs and options, especially when you have insurance in place.

From my experience, the staff genuinely care about the animals and their wellbeing, and that matters most to me.

They were also there for me when Pippin sadly passed away over Christmas 2026, which I will always be grateful for.

Thank you to the team for looking after Grace and Pippin so well.

Marcus

My pooch absolutely loves going there, along with myself! Always offered tea or coffee. Friendliest staff who are so caring and loving towards my pooch. Feel so welcome! Finally we always have the same vet who communicates all options for treatments and the best steps going forward. Clean space and treat heaven! And the chat option on the app is amazing, quick feedback for any big or small questions. Easy to book and not having to pay for consultations is superb!

We’re on the monthly plan and pop in whenever we need something! Staff is friendly and always offer treats for my pup and coffee for me :)

The whole team at Creature Comforts are excellent to deal with. From receptionists to people dealing with insurance, staff on the end of the phone, vet nurses, vet pharmacists and vets, everyone cares about your pet and is professional, friendly and competent. There was a strong sense of love and care for my dog when he was recently admitted, which made me feel confident leaving him in their hands. Can't recommend highly enough; a wonderful team!

I’m very happy with the quality of care my dog has received since joining Creature Comforts. It’s a much more personalised service than I have experienced with other vets. They know my dog well and he adores them.

I have been with them since pretty much the beginning and it's genuinely been the best vet experience possible. It opened just as we moved to Notting Hill, which was incredibly lucky. We have two senior cats which means frequent checkups, so the subscription model is really useful (and such a relief!) They're also very mindful when requesting additional tests, and always offer a cost estimate in advance.
The service itself is amazing, from the friendly staff to the lovely and talented vets. One of my cats had multiple tumours removed by last year and despite being 15, and she recovered without as much as a scar! Plus they always send photos and give them lots of love, which as an anxious cat mom, I wholeheartedly appreciate.
I also LOVE how easy it is to book, cancel or contact them. I am busy and my schedule is frantic so being able to have this ease and flexibility has genuinely been a gamechanger.
Going to the vet is never fun, but the Westbourne Grove location, the modern, clean and calm clinic, the friendly faces and trusted expertise all have made it a much more enjoyable experience. I highly recommend!

We get an excellent service, my dog loves the team, they were the first vets to get to the bottom of her issues (she has pug blood) and her health has improved exponentially since she’s been under their care. The subscription model works well for an older dog as we are not charged every time we walk in the door

I've been bringing my 2 year old lurcher to Creature Comforts since it opened near where I live. They are a very caring and attentive practice. My lurcher has had various needs to see the vet and we are easily able to book with the same vet each time who has a lovely rapport with him and this provides continuity for him, their charging is transparent and costs/expenses are explained upfront. I highly recommend this practice

The staff are knowledgeable and very caring

Brilliant experience so far with Creature Comforts, recommend them to everyone!

I am so pleased we found Creature Comforts! Emily and the other vets we have seen are incredibly thorough and kind. Highly recommend this veterinary practice!

We were referred to Creature Comforts when our dog snapped her ACL and our vet of over 9 years was utterly useless. Creature Comforts hit the ground running when we had lost a lot of time, they explained the process in great detail and what the recovery period would involve. We met with Dr Penny, their orthopaedic surgeon who walked us through the operation and rehab. She was extremely clear what we needed to do if our dog was to walk again. They checked in with us, saw us at weekends. They provided massage and physio and constant follow up appointments. They encouraged us to visit them more regularly and never felt we asked silly questions or wasted their time. They are genuinely interested and invested in your pet's health and happiness. They greet us every time and are always so friendly and warm even on low moments. They aren't expensive and their monthly subscription offers excellent value. I can't recommend them enough.

8 months later after major TPLO surgery my dog and I ran 9 km something I never though would be possible.

Thank you to the team at Creature Comforts

I am really happy with creature comforts, friendly helpful and there when you really need help with your pets with the creature comforts app you can get help 24/7 😊 I'm so pleased to be a paid up member thank you

Not only is it a lovely clinic with a calming, aesthetically pleasing environment, My kitten has been a few times now and is always comfortable and confident with the staff. Everyone is incredibly gentle and showers her with love and attention, which makes every visit stress-free. It’s clear they genuinely care about the animals they treat. Highly recommend!

Very attentive staff, good communication and welcoming. The surgery is clean and well equipped

What can I say,this is the best vets around .They are so caring they have been brilliant with our dog nina.They have been brilliant with us to as a family.we wouldn't go anywhere else keep up the brilliant work you do you are all amazing .The nurses the reception staff you are all great 👍 we have seen 2 different vets and they have all been amazing.If you are looking for a friendly and very caring vets for your pet then creature comforts in chiswick is the best place to go.