A company that prides itself on “to make you feel your best, we have to be our best” - apparently this does not extend to customer services. Ordered over month ago and still not received my order.... Voir plus
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Lisez les avis des autres
Got a response from them almost six weeks after the review, terrible company. Just complete BS, got my money back through my bank and I’ll never ever use their products again.A piece of advice, never... Voir plus
Order number #22250 Absolutely terrible company! Do NOT buy from them. I had ordered a bottle of cologne and received an EMPTY BOTTLE! After repeated emails and left messages with no response from... Voir plus
L'entreprise a répondu
Great experience - the order process was easy and the items arrived in a timely manner. Packaging was very impressive with a top quality presentation box. The Citrus & Mint Leaf shower gel is qu... Voir plus
L'entreprise a répondu
2,0
Bas
46 avis
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Order 22617 Absolutely the worst customer service I…
Absolutely the worst customer service I have ever experienced I placed an order on 29/4/2026 and realised immediately that the delivery address had been automatically completed with the wrong address I attempted to edit it online but was not able to I therefore emailed the company but no reply even after a further 4or5 emails nothing I contacted the delivery company and informed them of the problem but they stated that because the order was not amended by the sender there was nothing they could do hence the ridiculous situation where they knowingly delivered to the wrong address and sent me proof of delivery
The whole situation is absolutely ludicrous I would advise having nothing to do with this farcical company
7 mai 2026
Avis spontané
A company that prides itself on “to…
A company that prides itself on “to make you feel your best, we have to be our best” - apparently this does not extend to customer services. Ordered over month ago and still not received my order. Despite emails (one automated reply) no correspondence or contact from the company. This is disappointing as I like Cremo products and have found them great value for quality by comparison to similar competitors.
3 avril 2026
Avis spontané
Get rid of them all
Got a response from them almost six weeks after the review, terrible company. Just complete BS, got my money back through my bank and I’ll never ever use their products again.A piece of advice, never take customers for granted and if I was in charge, I’d sack the lot. Good riddance
29 avril 2026
Avis spontané
Absolutely terrible company
Order number #22250
Absolutely terrible company! Do NOT buy from them. I had ordered a bottle of cologne and received an EMPTY BOTTLE! After repeated emails and left messages with no response from them I had to commence action through my bank. Still not resolved!
2 avril 2026
Avis spontané
Réponse de cremocompany.com
Hi Francesco,
I am really sorry to hear about your experience. Receiving an empty bottle is completely unacceptable, and you should never have been left chasing for help afterwards.
I understand how frustrating it must have been to send repeated emails and leave messages with no response, especially when the issue was so serious.
We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced. If you are willing to share your order number, I will look into this personally and make sure the issue is properly resolved.
Thank you for taking the time to raise this. We clearly need to do much better.
good service, my favorite scents
Cremo has provided several excellent orders for me, shipping was reasonably fast, especially for free, and products are my now literal go to for bodywash, 2 in 1 shampoo/conditioner and colognes as well as antiperspirant now that they're expanding the fragrance selection in that area. I honestly can't tell you my 100% favorite cremo scented product. If i had to pick 1 it'd either be vintage suede, palo santo or golden amber. But bourbon and oak, casked vanilla, spice and black vanilla, fresh timber, new distillers blend, and many more really have me liking so many i have probably 75% or more of their currently produced body wash and 2 in 1 scents stockpiled due to liking all the scents and just liking the change each bottle to a different, and refreshing scent in the shower as i clean. The colognes and antiperspirant adds even more depth. I will say my 4 favorite colognes are vintage suede, palo santo, golden amber and bourbon and oak. The Italian bergamot is a good one to mix with the golden amber on colognes as they compliment in scent, as does palo santo and vintage suede. I typically mix those 2 in a spray pattern when i spray to get both scents coming out. Bourbon and oak mixes with palo santo well too, but is typically best alone, just fades a bit fast to my nose. I've ordered directly from cremo, Amazon (where i 1st saw them and was on the fence forever) and walmart and all have been good. Cremo typically does take a bit long to ship occasionally when ordering directly from their site. But usually not terrible. Had 1 issue orderingfrom cremo's site that they resolved quickly. I had 1 bottle come in and the cap broke upon me opening the box. Called service and they expedited me another at no charge. Got it quickly and their agents were helpful and had good customer service skills.
21 avril 2026
Avis spontané
Lack of Correspondence
I ordered and paid for 100ml Cremo Italian Bergamot on 10-04-2026.
When I placed my order the price was £34.95, and your website said the order would be discounted by 15% and included Free Delivery within 3 to 5 days. The 15% discount was applied but I was charged for delivery.
However, I have not received any email confirmation of the order even though the money was taken from my account within 24 hours and I have not received any other correspondence regarding the delivery of my order.
I have however, received numerous sales emails offering me a further 15% discounts on further orders.
As such I checked the Cremo website and put in my account details and it states I have no orders pending but I have placed and paid for an order.
I am beginning to regret not having checked Trustpilot before I place my order and I am worried I will not receive my goods
15 avril 2026
Avis spontané
Réponse de cremocompany.com
Hi Jim,
I am really sorry to hear about your experience and I completely understand why you are concerned. Taking payment for your order, charging delivery when free delivery was advertised, and then not sending any order confirmation or delivery updates is understandably worrying. You should never be left uncertain about whether your order even exists, especially after the money has already been taken.
It is also not right that you are receiving promotional emails while still waiting for clarity on an order you have already placed and paid for. We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced or the confusion around your account showing no pending orders.
If you are willing to share your order details with us, I will look into this personally and make sure you receive a clear update and a proper resolution, whether that is confirming dispatch or arranging a refund. Thank you for flagging this so clearly. We need to do better.
Awful customer service
Ordered 4 blades 21/3. Cremo state sent to Evri 23/3.
Evri still awaiting parcel. Numerous e-mails to help desk, even help desk in US along with unanswered phone calls. Stock reply to other complaints this site is a joke.
Went on Amazon got the blades next day what is the problem with this company.
Even almost got scammed when I got hold of a what’s app number for this shower of rubbish. Started a refund complaint with bank as this company unlikely to reimburse me.
21 mars 2026
Avis spontané
Réponse de cremocompany.com
Hi Mike,
I am really sorry to hear how frustrating this has been. Ordering on the 21st and still seeing the tracking sit at awaiting parcel with no replies to multiple emails or phone calls is completely unacceptable. I understand why this has left you feeling concerned and let down, especially when you have had to resolve things through your bank.
We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced or the time it has taken for this to be addressed. If you are willing to share your order number, I will look into this personally and see what went wrong so we can put it right.
Thank you for taking the time to share this feedback. We clearly need to improve our service and communication.
Ordered from Cremo following reading a…
Ordered from Cremo following reading a review. Evri was entrusted to deliver my order that was left outside my property in plain view of passing public. Needless to say it didn't take long for someone to pick it up.
Trying to get through the customer service bots is impossible and frustrating at best. Evri taking no responsibility for poor delivery practice. I'm aware that Cremo did fulfil the purchase but neither company involved in this transaction are helpful when something goes wrong. I won't be using Cremo again.
6 février 2026
Avis spontané
Réponse de cremocompany.com
Hi Lawrence,
I am really sorry to hear about your experience. Having a parcel left in plain view and then go missing is incredibly frustrating, and I completely understand how upsetting that must have been. You are right to expect deliveries to be handled with more care.
While we did dispatch your order, you should not have been left battling automated responses or feeling unsupported when something went wrong. We have been dealing with a heavy backlog of queries recently, but that does not excuse the difficulty you experienced trying to reach us or get help.
If you are willing to share your order number, I will look into this personally and see what can be done to resolve the situation for you. Thank you for taking the time to leave your feedback. We clearly need to improve both communication and follow up when issues occur.
Great products. Quick delivery.
Great products. Quick delivery.
Order placed Friday morning. Body washes delivered on Monday afternoon. Very impressive.
13 février 2026
Avis spontané
Réponse de cremocompany.com
Hi there,
Thank you so much for sharing your experience. I am really glad to hear your delivery was so quick and that you are happy with the body washes. It is great to know your order placed on Friday reached you by Monday. We truly appreciate your positive feedback and are glad everything went smoothly for you.
Ordered products on 11 February…
Ordered products on 11 February (prompted by Cremo offering discount on products), order did state 3 to 5 days to process. Chased 3 times over last 2 days and either no response or a bot response (which seems to now be asking me to look into the issue?!). Certainly the last time I will bother, Mancave far better service/products.
21 février 2026
Avis spontané
Réponse de cremocompany.com
Hi Gary,
I’m really sorry to hear about the experience you’ve had. This is absolutely not how we want anyone to feel when ordering from us.
You should never have to chase an update, let alone three times, and I completely understand how frustrating it must be to get delayed or automated replies when all you want is a clear answer.
The delay in processing your order and the lack of proper communication is on us, and I’m genuinely sorry for the inconvenience it’s caused. I’d really like to make this right and sort out your order properly. If you can drop us a quick message to help@cremocompany.com with your order number, I’ll personally look into it and make sure you get a real update, not a bot response.
Thank you for giving us a chance, even though this experience hasn’t been a good one. We’ll do better and I hope we can regain your trust.
Appalling non existent customer service
Order no 19978 I brought from this company before and it was ok I did a second order and when it arrived one of the bottles had opened and lost most of its contents all over the other items, packing was very poor they had just put 4 bottles in a large box, no padding or tape on the bottle tops! I filed a claim sent pictures etc on the ticket system they use and heard nothing, I waited a few days and did the same thing, nothing I found an email on the shop app and sent two emails over a week, nothing back, I put a claim in through the shop app, still no reply from Cremo co, now I’m going to file a chargeback, they have zero customer service, appalling way to treat a returning customer, I won’t be buying again from them, I will get my money back eventually I’m sure of that, unfortunately they do some nice products but it’s not worth the hassle when it goes wrong
18 février 2026
Avis spontané
Réponse de cremocompany.com
Hi Danny,
I’m really sorry to read about what happened with your order — that’s incredibly disappointing, and you’re absolutely right to be frustrated.
A bottle opening in transit and leaking over the rest of your items shouldn’t happen, and the packaging clearly wasn’t up to the standard it should be. That’s on us.
What’s even more concerning is that you took the time to send photos and reach out several times, and still didn’t get a response. That’s not acceptable, especially for someone who has ordered from us before. You deserved a proper reply and a quick resolution, and I’m really sorry we let you down.
I don’t want your experience to end on this note. If you’re willing, please send me your order number directly to help@cremocompany.com so I can step in and sort this out for you personally.
At the very least, I want to make sure you’re refunded or replaced without any more hassle.
Thank you for taking the time to share this, even though the situation has been so frustrating.
We genuinely appreciate you as a returning customer, and I’m sorry we haven’t shown that in our service. We’ll be addressing both the packaging issue and the lack of communication so this doesn’t happen again.
Bought the Black Spice and Vanilla…
Bought the Black Spice and Vanilla after shave. Awful. No spice at all and overpouring smell or vanilla. It smells like the dog when he returns from the groomer. Very disappointed indeed and would not use it at all. Smells very cheap.
I wrote to their customer service asking how I leave a review on their site and got no reply at all.
I note that their customer service don't seem to respond to any reviews on here unlike other companies who do care about their reputation.
7 décembre 2025
Avis spontané
Réponse de cremocompany.com
Hi there,
I’m really sorry to hear how disappointed you were with the Black Spice & Vanilla aftershave. Scent is such a personal thing, and it’s clear this one really missed the mark for you. It shouldn’t smell cheap, and it definitely shouldn’t remind you of anything other than what you actually purchased. So I completely understand your frustration.
What’s even more upsetting is that you took the time to contact our customer service team and never received a reply. That’s not the experience we want anyone to have, and I’m genuinely sorry you felt ignored. You should have been helped straight away, especially when you were just trying to leave honest feedback.
We absolutely do care about what people are saying, and your review here is a reminder that we have work to do when it comes to communication, and we’re taking that seriously.
If you’re open to it, please send over your order number to help@cremocompany.com so I can personally look into this and make things right for you. You shouldn’t be left with a product you can’t use and no response from us.
Thank you for calling this out, even though the experience hasn’t been positive — your feedback really does help us improve.
Appalling customer service
Placed order at start of December for multiple products, no delivery update, no communication, no response to my three emails. Overall a disgraceful experience and appalling customer service as its non existent. I would highly advise avoiding this company.
15 janvier 2026
Avis spontané
Réponse de cremocompany.com
Hi Paul,
I’m really sorry for the experience you’ve had. Ordering in December and getting no updates or replies is unacceptable. I completely understand your frustration.
We clearly let you down on communication, and I apologise for that. If you can share your order number, I’ll look into this personally and get it resolved.
Thank you for highlighting this — we need to do better.
Poor customer service! Avoid!
Thank you cremo for your reply. Although where can I send my order number? I’ve e mailed at least five times with this and you simply don’t reply.
Have used Cremo a lot over the years and always been very happy with their products. Shower gels smell amazing and are thick and a good price. However when anything goes wrong, they don’t seem to care! They sent my Christmas parcel and one bottle had leaked all over the others, leaving me with a half bottle and a mess! I e-mailed them, again and again and they do not even bother to reply! Shame to lose customers, but maybe they don’t need them. Wont be buying again!
1 décembre 2025
Avis spontané
Réponse de cremocompany.com
Hi Krista,
Thank you for being a loyal customer over the years! That makes it even harder to hear about your recent experience. I’m really sorry your Christmas parcel arrived with a leaked bottle and that you were left with a mess and no reply from us. You shouldn’t have to chase for help, and we clearly let you down.
If you’re willing, please send over your order number and I’ll look into this personally. You deserve better service than what you received, and I’m sorry this experience pushed you away.
Should’ve read the reviews before I…
Should’ve read the reviews before I ordered! Same experience…. Surely we cannot all be wrong. Ordered on the 13th sent two follow up emails and no response.
29 décembre 2025
Avis spontané
Réponse de cremocompany.com
Hi there,
I’m really sorry you’ve had this experience. You are right, you shouldn’t have to send follow‑ups just to get a basic update. I completely understand your frustration.
If you can share your order number, I’ll look into this personally and make sure you get a proper response. You deserve better than what you’ve experienced so far.
Goods ordered by not delivered
Having purchased various Cremo products in the past I had no concerns about ordering directly from them.
However, I have also encountered issues similar to other reviewers. Placed order 8th November, showed in the Evri app as “ expecting your parcel from Cremo but it never arrived. I contacted Cremo via their website twice but no response. As I’d purchased using my credit card I made a claim via my provider and have since received a full refund.
Whilst the purchase was under £100 this is covered under a Chargeback” agreement with visa and Mastercard and your credit card provider should investigate and initiate a refund if no goods received . If the amount is over £100 then section 75 of the consumer credit Act applies and your credit card provider will still get involved.
I was able to claim via my banking app, so hopefully for anyone else who did not receive their order they should be able to make a claim.
Hope this helps!
** update 23/02/26 following reply from Cremo on here, I’ve been asked to provide the order no. by them but with no contact details to send to so adding here - #16566
Cremo, please also note I received an email from you 06/01/26 from “Chan” however due to no footer on the email with any company or contact details was concerned that this was a further scam. Apologies if this was genuine but your company details and full contact details should be added.
8 novembre 2025
Avis spontané
Réponse de cremocompany.com
Hi Amanda,
Thank you for taking the time to share your experience. I am really sorry you had to go through all of that. Ordering in November and never receiving your parcel, along with getting no replies from us, is unacceptable. You shouldn’t have had to chase or resort to a chargeback just to get your money back.
You should never have been put in that position in the first place, and I’m sorry we let you down.
If you’d be open to it, please send your order number and I’ll look into what happened on our side. We need to do better, and feedback like yours makes that clear.
Taken the Money but No Delivery
I paid for a product selection and waited 8 days before making contact enquiring about a delivery slot. I was ignored.
I waited a 4 days, now 12 days from order and made contact again. Again I was ignored.
Quick to take money and failure to deliver or even respond to messages on their ‘helpline’.
I would buy your product elsewhere.
12 décembre 2025
Avis spontané
Réponse de cremocompany.com
Hi Stuart,
I’m really sorry you were left waiting so long with no updates, and even worse, no replies to either of your messages. That’s incredibly frustrating, and you’re right to expect better.
You shouldn’t have to chase us just to find out where your order is.
We clearly let you down here, and I apologise for the lack of communication and the delay.
If you’re willing to share your order number, I’ll look into it personally and make sure you get a proper resolution.
Thank you for taking the time to share your experience. We need to do better.
Response after 3 months from Cremo customer services
Ordered on 20 November 2025. Evri failed to deliver. Parcel still missing. Customer service appalling as the email response is computer generated. The phone number is a message service and no one returns calls.
I am out of pocket nearly £30 and still waiting for a useful conversation. Evri say it is the sellers responsibility to replace or refund. Difficult hence no one responds!
In January I went through the bank refund process to get a refund.
The matter has been resolved following a phone call from customer services on 23 February 2026.
25 novembre 2025
Avis spontané
Réponse de cremocompany.com
Hi Jennifer,
I’m really sorry for the experience you’ve had, being left without your parcel since November and getting only automated replies is incredibly frustrating. Evri failing to deliver is bad enough, but not receiving proper support from us afterwards is completely unacceptable.
You shouldn’t be out of pocket or chasing for answers. As the seller, it is our responsibility to sort this, and I’m sorry you were left feeling ignored.
If you’re willing to share your order number, I’ll personally look into getting this resolved for you. You deserve a proper conversation and a clear outcome, not the runaround you’ve experienced.
Thank you for taking the time to leave this feedback, we clearly need to improve.
I would not rate at all
I would not rate at all. Have only received half the order and no response from the company. Will never use. Avoid at allcost i have sent you several emails which you never replied
21 décembre 2025
Avis spontané
Réponse de cremocompany.com
Hi Ann,
I’m really sorry you’ve only received half of your order. That is incredibly frustrating, and you should never be left without a reply when you reach out for help.
We’ve clearly let you down here, and I apologise for the lack of communication and the inconvenience it’s caused.
If you can share your order number, I’ll look into this personally and make sure the missing items are sorted for you. You deserve a complete order and proper support.
Thank you for letting us know, we need to do better.
Very poor
Could someone tell me how to get a refund back from this company? Not getting replies back from my emails?
Ordered £32 worth of bulldog items but not received on the 5th December.
17 décembre 2025
Avis spontané
Réponse de cremocompany.com
Hi there,
I’m really sorry you have been left waiting for your order since the 5th of December and still have not had any replies from us. That is not the experience you should have, and I completely understand why you are now looking for a refund.
If you can share your order number with me, I will personally look into this and make sure your refund is processed. You should not be out of pocket or chasing for answers.
Thank you for bringing this to our attention. We need to do better.
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