Crocs Avis 

SENT ME A BAG WITH THE HANDLES ON WRONG I WILL BE GETTING MY MONEY BACK ....DONT BUY CROCS AT ALL!

Made a mistake with my delivery address. Noticed it as soon as I clicked buy. Could I change it. No. Once ordered no changes are possible. We suggest you contact the delivery company. Crocs takes no responsibility for lost deliveries.

How helpful!
Will not use again.

Awful customer service. Accidentally put the wrong shipping address. Contacted them a few minutes after ordering to try and ammend. Chat bot suggested waiting until I get the parcel and the returning it. Eventually got through to a person who just said they can’t do anything about it, I would have contact the courier company once they have my parcel, the courier company is uncontactable, their phone number does not work and their contact form on their website is broken.

Well brought croc sandals june 2025 worn them 15 times as they are for summer and the stud rivet fastener broke. Reached out to customer service who advised 90 day refund policy. As out of 90 days no refund. Asked if they could send replacement fastener no they couldnt. Asked how do I get them repaired no answer. Did get a discount code which didn't work when I purchased replacement pair. Now the new pair is the wrong size I ordered 8 womens and received 10. Currently awaiting a response.

I returned a pair of crocs they received them on the 14th August I have still not received my refund the customer service is none existent I will never order from them again 45.00 is a lot of money this is theft not giving refund back for returns when items are wrong size beware of this company.

Ordered a pair of crocs through blue light discount, which provides you with a discount code but takes you to crocs website to complete order. Crocs arrive and they are too big but Crocs maintain they were not ordered direct with them so can't initiate the refund process!! Stuck with pair of crocs that dont fit and crocs refuse to refund. Beware!!

I visited the Crocs store in London Designer Outlet and had the pleasure to be served by a very friendly, helpful lady yesterday 01.09.26 (Rita) She was very attentive and has a very positive attitude as well as passionate on how she treats her customers. I feel people with such qualities should be recognised not just the ones that leave you with a bad experience.

My daughter and i visited the Braintree Freeport’s crocs outlet on Tuesday 1st September 2026 . Although we found the price of the product was high we were pleasantly surprised by the friendly ness and helpfulness of Caitlin . Who was the lady who served us because of her we returned to the outlet later on and made further purchases. She is an asset to the company and because of her we will return. Thank you Caitlin!

Order never arrived. Customer service is non existent. Chat bot never connects you with an advisory no replies to emails and no refund after 3 weeks. Still waiting. Daylight robbery. How can this be legal? Do not buy from this company. Be warned

Terrible! The wrong item in the wrong size was sent out. An absolute pain to send back aswell. Do not bother, a huge waste of time and money!

Order cancelled due to no stock.. no problem, I was told I would not be charged and the pending payment would clear due to cancelling my order their end. 5 days later I am charged £56 from my bank to crocs for the order, when I try and speak to anyone their response is “order cancelled you will
Not be charged” chat bots are no good, what happened to being able to speak to an actual person
AVOID

Bought a pair of crocs also purchased 6 gems to go on them,returned the Gems 4 weeks ago,no correspondence,no refund,contacted customer services 2 weeks ago,no reply,lost £16,wont ever use them again!

If I could give 0 stars I would. Rather disgusting customer service. Wait over 6 hours for a response via WhatsApp as I want to return the shoes that were purchased as they sent incorrect size and then try to complicate matters by offering us sizing and then closing the chat after 3 minutes (on WhatsApp) even though I had been waiting hours. Already have the same pair in the correct size (husbands had them for years) and there is a big difference. I ordered a size 10 and they send an 11 even with them trying to confuse matters with us/uk sizing this still doesn’t make sense.
I won’t ever buy from crocs ever again. I don’t even like crocs myself thankfully. They just want to take your money and try to develop loopholes so they don’t have to process a return. If they are that desperate for money they can keep it and I’ll put the shoes where they belong…. In the bin!

Bought my usual size for crocs sliders but they are too small and they've sent the wrong colour.
I am having problems trying to do a return and get my money back because
a) The returns page says it can't be found(ie doesn't exist)
b) No- one has replied to my email (said it would be within 3 days)
c) The autochat promises a real person will come on to answer the questions and they just don't.
If you aren't 100% sure the product will fit, do not buy from Crocs Uk.

Really wish that I checked out trustpilot before ordering from Crocs. Need to arrange a return and found that the customer service organise a returns just shows page not found. Tried using the AI chat bot it said I needed to speak to a human waited for that and the chat was ended. Fed up going round in circles. Definitely don’t use in case you need to organise a return 😣

Bought some crocs for a present, didn’t even come in a box, and trying to submit feedback is a joke 😠

Firstly, I practically live in Crocs. But their sizing and returns are appalling! Crocs have sizing warnings all over their website and returns, so they know it’s a big problem for them, but rather than fix the problem they just try to explain why their sizing is so bad. Then, when you want to make a return it’s almost impossible to find out how, with their website showing ‘page not found’. Plenty of advice on how to return, but no link to a return page.

Come on Crocs! If you know uk sizing is a problem for, fix the ##%%## problem! Great product, rubbish service

Poor product that shrinks with the smallest amount of sunlight/warmth and then claims the order was greater than 90 days back despite it only being 55 days. Bad customer service. Definitely a company and product to avoid.

Terrible experience with customer service.

I went to great lengths to keep my comms with their chat (human) as concise, clear, and polite as possible.

As a new registered user, they sent me a reasonable discount code for £15 off first order over £50. But the code simply could not be redeemed, despite the support assistant confirming the code worked;

1) If you log on, it automatically applies a 10% discount which cannot be removed.

2) When you apply your £15 off discount, according to their T&Cs which specifically disallows combining discounts, that discount code simply does not work due to the pre-existing forced 10% discount already applied at logon.

3) Support assistant "Mary" advised me to clear browser cookies, try with private browser, try with the app - all of which I had done or did whilst on the support session.

4) I spent from 9.35pm until 10.14pm in chat with "Mary". She almost cut me off twice due to my taking about 2 mins to respond, when she had taken literally 10s of minutes for each response. I was very careful and quick to respond. But she eventually cut me off after exactly ONE minute after she sent her last message - stating that she hadn't heard from me within 3 minutes and was closing the chat.

I kept the chat transcript and confirmed that she messaged me asking me to try the app at 10.13 then closed the chat at exactly 10.14pm, AND that was after I asked her to please be a little more patient with me as it takes time to download an app, install, log in etc.

I was extremely polite and factual throughout the support session, she TESTED THE CODE AND AGREED IT SHOULD WORK, told me to do all the things I had already done as per above, and was unable to resolve it... so she cut me off.

Number 1: this is FALSE ADVERTISING - companies should absolutely not be allowed to lure you to their website to place an order under the guise of a discount, then not honour the discount.

Number 2: it speaks volumes of their way of doing business if they are so hellbent on kicking you off a support session when they can't solve something.

I kept the chat transcript as evidence of the absolutely terrible level of support received.

To be clear, I have now made 2 orders for 3 pairs of shoes in the last week, approx £120 total, and I was about to place a further order for £55.

It made me think twice about ordering from them, from now on. Because if their pre-sales is so ATROCIOUS then I dread to think what it would be like if I had a problem with the order.

If I could give this - I would, what an absolute CROC - over a month to get a refund, and only having gone through a load of stress and messing around did they even address the issue (and that's pending actually getting a refund still). My account wouldn't recognise the order for me to start the return, so reached out to live chat to a rude women who said it's over 30 days basically go away, I said no it was less than a week so I insisted she check, then she said yes ok yes, ok I will email a returns as the system has some sort of error. Few days later received an email and printed the returns label, returned on 9th July, they received them back on the 12th July, August 17th still no refund so live chat yet again, left over 30 mins saying I will be joined by a live rep in a few minutes - then nothing, so whatsapp messaged, told it was the way it was returned - like it's my fault, so I said ... you received them back right? still regardless no refund? no contact nothing. To say they are rude is an understatement - and guess what YEP ... abrupt with no ounce of we are sorry for the delay, or even we had a system error ...... not sure what part of the order would not let me online they didn't understand, there was an error on their website, so contacted customer service who confirmed a problem, and then emailed a returns label. They have such rude customer services, this seems the state of things these days, if you are lucky you get an OH I'M SORRY - the usual generic I have said this 100's of times today, and do not give a sh** response, our mess up is your inconvenience but that's okay. You don't even get that with Croc!!

whatsapp chat
[15:06, 17/08/2026] Crocs NL: From what I can see you have not started the return process and have directly requested a label from us, in which case the refund is not processed manually, as the order is not marked as returned in our system due to that. To receive a prepaid return label you will normally need to set up the return here (can't add the link) ... with your order number and email address and then once you return with that return label, as the process for it is started and it is marked as returned, a refund will be automatically processed within 5-10 working days of its receipt in our warehouse.
[15:10, 17/08/2026] Crocs NL: The conversation is now closed. Thanks for choosing Crocs!

Great customer service, well done Croc ...