Crocs Avis 

Keep sending wrong items! Item quality rubbish

This is the worst company I have ever dealt with. DO NOT ORDER FROM THEM DIRECT. I wish I had read the reviews before placing my order. I placed an order online and entered my delivery address, when I selected Apple Pay, the delivery address was automatically change to my old address. I immediately contacted their online chat support and spoke to an agent that was very rude and unhelpful, she would not allow me to cancel the order or change the delivery address and told me to contact their online chat couriers GLS and parcel force once the item was dispatched. I still had questions about this and the agent kept disassociating themselves from Crocs saying it was Crocs fault and their processes that were at fault, this alone is poor customer service as they ARE Crocs point of contact. The agent Raya then ended the chat and would not reconnect me when I was trying to contact them again. I then called customer services regarding which cost me a fortune is call costs for them to tell me the same that the order could not be cancelled and could not change the delivery address. I raised a complaint via crocs and received an automated email response saying I could cancel the order with. 30 minutes! At this point an hour had already passed and it was too late. Complaint department contacted me and gave me the same excuse that I need to change the delivery address with GLS and Parcel force, GLs has no working phone number and faults with the contact form and parcel force have confirmed its illegal to change the delivery address so I have raised a further complaint with the CEO of Crocs but received no response. I will not have to raise a complaint with resolver and trading standards. In all it has taken me over 3 hours and £10 in call costs to get nowhere. I hate this company and strongly advise you do not buy direct. If I had ordered from Amazon I would of had the option to cancel the order and reorder with no problems at all. crocs are the worst company ever. Just take your money and them wipe their hands of you if you need help. I wish I had thought to read the trustpiolt reviews before ordering.

Horrific experience with this company they literally have no customer service and you have to phone a number from the Netherlands which charges you per minute to get hold of someone. I feel they do this on purpose to detract from a conversation. They do t reply via social media or their live chat either. All I want to do is return an item, but they only allow you to send by having to print a postage label at home, which is no use if you haven't got a printer! They can't send a QR code like any other company! I'm stuck with crocs that I don't want as I cannot return them and there is no way to get support! AVOID!!!!!!!

Very poor customer service experience.
I waited 5 hours on live chat (from 09:33 to 14:33) just to speak to an agent. When I finally got connected, the agent disconnected after 2 minutes without providing any meaningful response while I was typing.
This is completely unacceptable and shows a lack of respect for customers’ time. The issue itself was not resolved, and the support team kept repeating generic answers instead of addressing the problem properly.
Overall, extremely frustrating experience. I would expect much better service from a brand like this.

The product is excellent, but..
Many comment on sizing, but Crocs do point out that it's US sizing embossed on the shoes. (they could save a lot of hassle if they showed european as that would be unambigous) .
My gripe is with variation in sizing, I have several made in Italy and China pairs which are perfect. However my latest pair are made in Vietnam and too narrow - ok for casual wearing but not for example all day on a flight. Nowhere is it possible before ordering to discover if you are ordering ones from Vietnam that will be a poor fit. Chat doesn't answer this and phone contact wasn't accepting calls when I tried.
I've worn them twice to discover the poor fit and want to know if I'm still eligible for a refund.

Ordering was smooth, tracking number provided. Tracking regularly updated, all looking good. I mean, how difficult can it be to order Crocs from such a huge company? Received my order which was left on my step weighed down with a stone by the courier. It was weighed down with a stone because it was an empty sealed bag!! So an empty sealed bag was processed, packed, shipped and delivered from a warehouse of a huge international company, and at no point did anyone appear to notice!! This is ridiculous enough but guess what?!! Of course, as we have progressed so much as humans, there’s no human customer service to get hold of. Another shocking example of consumers being let down by big business. Left on “live” chat with no response since 8pm GMT Sunday 28th June and still waiting for the “live” agent to be with me shortly ?
Telephone and WhatsApp both in the Netherlands and my phone won’t connect…. disgusting. Can’t even generate a return because there’s nothing to return!!!!

Awful awful awful company to deal with.
I am a 45 year old man and ordered a pair of navy crocs in size 10.
They sent me a pair of white crocs is size 7.
I have been trying to contact them for over 24 hours about the issue as I go on holiday on Wednesday, but absolutely nothing.
Apalling service in today's day and age.

Shocking customer service, made an order and it had my old shipping address on, contacted within minutes of the order, unable to change it on there system, fine please cancel the order so i can reorder, computer says no cant do thay either, joke of a company

Awful company never ever buy from crocs directly from this website. I Returned an item and has been more than two weeks since they have received and scanned the parcel and still no refund. Ridiculous.

DO NOT ORDER!
Absolutely diabolical company. Ordered a pair of men’s size 9 crocs for Father’s Day, they came a few days later and I’d been sent a size 10 instead. So later that day I ordered another pair of men’s size 9, the second pair have come today and again they are a size 10! Trying to get through the stupid robot on the live chat is impossible. I wish I’d checked the reviews before ordering, absolutely shocking company. Will not be spending my money here again. DO YOUR JOB!

Would give them no stars if I could. Ordered from crocs website never delivered contacted customer services on 2 separate occasions saying not delivered , they just continued to tell me they had been and accused other members of the household of taking them . A month later No crocs and no refund , no reply to my request to see photographic evidence of deliver .

Shoes great but Jibbitz missed from my order. Phone no. international with high charges yet kept cutting out. Live chat left me waiting…and waiting, first time I gave up after 45 minutes then gave up, this time over an hour + 20mins and still the human response has not been made as promised.

Very poor service,useless customer service, very disappointing outcome.
I make an order 4 days ago ,bought sandals for my holiday and it’s still not shipped,Im flying on Friday and I needed them BEFORE I go ,NOT after.
When you place orders no possibility to cancel your order,even it’s not shipped!!! I need to wait when they deliver and then send it back.
8.06 update: my parcel has been delivered today and dispatched yesterday after me contacting the customer service,so it’s good they improve. Thank you

I would avoid buying directly from crocs. I purchased 2 items, one was cancelled without explanation but they still charged me. When I got through to customer service they told me it could take 14 working days to get my money back which was unacceptable. The item is actually showing as in stock on the website and has been the entire time but they said the warehouse doesnt update the website so I can't imagine how many people this is happening to. Anyway I had to go through my bank to get a refund which worked.

Poor and terrible customer service. I placed an order with them, but it got returned to the warehouse as there were issues with my address. Therefore, I know I am expecting a refund but 5 days later I received no email. I tried to contact them for 2 days, their live chat is not user friendly and so horrible. Come to find out, the package was lost but they marked it as delivered. DO NOT BUY FROM THEM!!!!! Do better and change your live chat.

I wish I had checked the reviews before ordering directly from their website. Never in a million years would I have expected a well-known company like Crocs to treat a customer this way.

​My order arrived quickly, but they sent the wrong size(a size that me and my wife can wear together) and a different design. When I requested a return and a replacement for the correct items, they simply told me they would only offer a refund because they don't process exchanges. This was not my mistake, and I am not asking to exchange for a different size or color—I just want the items I actually ordered. Their customer service team seems completely indifferent to resolving the issue. First and last to buy from Crocs.

I’m honestly shocked by the rating on this and it made me nervous like I had been scammed. I ordered on 26th May and they arrived on 4th June so 7 working days. The sandals are absolutely perfect. Delivery was no issue and I was able to track it no problem. I can’t fault this company at all. Also got an NHS discount which was brilliant

Crocs sent wrong size - label and footwear show different sizes. Was offered a refund without returning but my reply to this email was delayed due to ill health.
Refund never received and now Crocs won't reply.

Attempted to order the right size again but Crocs cancelled my order shortly after I placed it.

Crocs clearly don't care about the problems they are causing customers due to lack of responses to negative reviews on trustpilot.

If I could give zero I would.
My product arrived but I needed to return it as it didn’t fit.
Beware apparently you have to have a printer to do the returns label.
Apparently they don’t have a QR code system for returns, so I would have to go to a print shop and pay to print the label.

Never again will I use this company and I would warn others not to.

The agent on the chat closed it as I hadn’t replied within 1 min 55 seconds

I struggle to do returns anyway and this is traumatic