Crosstown Avis 

Fast and convenient coffee order ready for when I got there

Really really disappointed! My delivery didn’t arrive but payment was taken, I have tried to contact them on every platform available to deal with the issue with hardly any response other than generic emails saying they will be in touch shortly and then they completely ignore any other correspondence. The customer service phone number is never available. They say that they take customer service very seriously but I can’t think of a time I’ve recieved worse. I’ve still not received my order or a refund.

Update : they can’t even get my name correct. Unbelievable!

My order was not ready and they didn’t have notification about it so had to wait a long time to resolve issue and didn’t get complete order

It's just a very average very expensive experience

Customer service is terrible!
Spent £34 to get 6 doughnuts delivered for a special occasion and they just never turned up, you can’t get through to anyone on the number they provide and no one responds to the mail box for 2 days. Said they would rearrange the delivery and once again they didn’t show up. They are now ignoring my emails. I would never order again

We ordered a dozen doughnuts and candles for my wife's birthday celebrations. We lit them up for a party a few hours after they were delivered, but the whole batch was stale!

My wife wanted them because she visited Bristol a few weeks ago and said they were great, but clearly they don't travel well!

I've never had such a heavy and dry doughnut! So disappointing, and expensive (this batch of 12 stale doughnuts cost over £60).

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After reaching out to their support I was basically told to get lost, and that their doughnuts were heavier because of the sourdough base - despite having mentioned my wife had been to their Bristol branch a few weeks earlier and there they were completely different.

I won't order from them again, there is clearly a quality control issue and their customer service is just offensive!

I've ordered a couple of times from Crosstown and their doughnuts never fail to disappoint.
And, they really were amazing looking, delicious works of art disguised as donuts, couldn't have asked for better 🙂

Great team at the Crosstown dealership in Edmonton was professional and polite. They have a great team at the service bay and nothing but good work.

So great to be able to send my friend a delicious dairy-free treat!

Undrinkable insipid coffee for £3.40. Purchased at cute black van in Cabot Circus in Bristol. Weak, warm and an insult to coffee. Should have gone to McDonald's, or Pret a Manager, or anywhere else.

I've ordered a couple of times from Crosstown and their doughnuts never fail to disappoint. It's a shame they are so expensive, otherwise I'm sure I would order more frequently.

They took an order the night before Christmas eve, then happily delivered on Christmas eve to à hotel that the recipient was staying in. And, they really were amazing looking, delicious works of art disguised as donuts. Couldn't have asked for better 🙂

Great customer service, and very tasty doughnuts for our event

Doughnuts were ok - but delivery let it down. A couple of weeks after placing the order for delivery crosstown notified us they could not deliver on the agreed day… so we had to accept delivery earlier, meaning food was a bit stale for the event planned.

They looked, smelt and tasted amazing!

The best dougnuts ever. If you ain’t tried it, you haven’t lived. The fact they do nationwide delivery was on a game changer and it was on point. Great service all round

Wonderful experience and yummy delicious doughnuts!

Crosstown provided doughnuts for our doughnut tower wedding cake. Communication was good throughout and when I had a problem accessing their online platform to finalise all the order details they were able to get it all sorted for us in time for our big day. Everyone said how delicious the doughnuts were and was a big hit at our wedding.

Great service from Darcie and the team! Doughnuts were fantastic