Crosstown Avis 

757
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Very disappointed as my doughnuts were supposed to be delivered yesterday from 7am to 2pm. They did not arrive. Sent two emails yet no answer. About to send my third. Phone number on website is not in... Voir plus

Noté 5 sur 5 étoiles

Delicious donuts as always from Crosstown, i brought a box of 6 as a ‘thank you for having me’ visit to friends and they were very well received/devoured! Very easy to order ahead on the website for c... Voir plus

Noté 1 sur 5 étoiles

Very disappointed based on previous experiences, turned up in an unbranded box had been bashed about and the Donuts inside stale and dry, complained and got a second box exactly the same. What a shame... Voir plus

Noté 5 sur 5 étoiles

My partner has an egg allergy and we struggled to find bakers that cater for allergies. We have crosstown regularly and found out they do tiered doughnuts, so this is as a non brainer for our wedding.... Voir plus

À propos de l'entreprise

  1. Magasin de donuts
  2. Boulangerie
  3. Traiteur
  4. Chocolatier
  5. Magasin de café
  6. Marchand de glaces

À propos de Crosstown

Écrit par l'entreprise

DOUGHNUTS COOKIES ICE CREAM CHOCOLATE CORPORATE EVENTS

Crosstown is an award-winning scratch bakery. We roll our dough by hand.

We make all of our jams, compotes, fillings, glazes and toppings in-house, fresh every day, using the finest ingredients we can find to deliver real, honest flavour.

It’s a lot of extra work, but we believe the results speak for themselves.

Quality should never be compromised no matter the quantity, although both can exist at the same time.

We think our doughnuts pair perfectly to specialty coffee, which is why we serve them together where we can.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

757 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

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3,3

Tous les avis

(757)

28 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Naughty, but Nice

These doughnuts are amazing, I cannot fault them, but delivery was poor. The box was left outside my front door, I have a porch and a bell, but they did not knock or leave in then in a safe place.

26 novembre 2023
Noté 5 sur 5 étoiles

I just want to rate them 5 stars

I don't want to write a review, I just want to rate Crosstown 5 stars and be done - they were great. I don't know why trustpilot make it harder for their customers to get ratings by forcing people to write reviews like this.

20 novembre 2023
Noté 5 sur 5 étoiles

it was an amazing experience

it was an amazing experience. Beattie was wonderful! super helpful. We had the donuts tower, the guests really liked the idea. i think those are perfect for any kind of events really

17 novembre 2023
Noté 3 sur 5 étoiles

Why do they persist in advertising delivery to Aberdeen which they don't offer?

I buy Crosstown doughnuts from time to time. I think they're a bit hit and miss but I wanted my sister in Aberdeen to try them as she's vegan. On their website they have a page dedicated to how they now deliver to Aberdeen. There is nothing at all ambiguous about it... it refers to Aberdeen over and over again. But when I clicked to order it told me they didn't deliver there after all. I contacted them and they confirmed they didn't deliver to Aberdeen because it fell outside of their courier's coverage. They said they would take the page down with no explanation as to why it was there in the first place. It's been weeks now and it's still there. What is the point?

25 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

Do NOT order nationwide delivery

Do not order nationwide delivery from this company. They use an awful courier who does not respond to enquiries despite being 2+ days late following a ridiculous £9 delivery charge, then Crosstown customer services do not pick up the phone or respond to emails.

Do not rely on them for delivery before an event because there's a good chance you will be left very disappointed.

30 octobre 2023
Avis spontané
Logo de Crosstown

Réponse de Crosstown

Hi C B,

Thank you for providing us with feedback.

I am sorry that you had a negative experience with our services

If you would like to discuss this further to get to the bottom of what happened, please reach out to customerservice@crosstown.co.uk, and a member of our team would love to have an additional conversation.

Regards,

Miya

Noté 5 sur 5 étoiles

Crosstown Wedding tower

Crosstown supplied a variety of doughnuts as our wedding cake. They provided a mix of vegan and non vegan so we had options for everyone. They delivered as they said they would and the day was perfect. This was way better than cutting up a cake into small pieces, everyone loved them !

23 septembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Order system really let us down

The doughnuts I'm sure would have been delicious (as Crosstown Doughnuts are always delicious), had there been any in stock! We ordered doughnuts (at 6.54pm) for pick up between 7.30-7.45pm, the order went through on the order system, (money taken, order number provided by email) and my husband set off to drive nearly 4 miles to pick the doughnuts up. Only when he was less than 5 minutes away from pick up, I got a phone call confirming all the doughnuts had sold out and there were none available. (Cue 2 very upset autistic kids...) Obviously my husband had a wasted trip. I can't understand why the online order system is not linked into the stock system.

I sent a message via the website to this effect. I got a systemised email on 26th September (4 days after the money had gone out of our account) confirming the money had been refunded and will be back in our account between 5 and 10 working days....

I really think the online order system needs upgrading to avoid these kind of disappointments.

22 septembre 2023
Avis spontané
Logo de Crosstown

Réponse de Crosstown

Hi Sophie,

Thank you for reaching out and leaving your feedback for us. We always appreciate it. I am terribly sorry to hear that you had some difficulties with an order you placed. I understand you spoke with my colleague who explained that our processes are throughout the day if flavours sell out, we remove them from our online offering and at the time orders come through, we will make up the order ready for the collection time is. I will make sure to discuss this further with upper management to ensure a smoother ordering system for next time.

We are terribly sorry that this order did not work out as planned, we wish this was not the case. If you wish to reach out to us and discuss this matter further, we will be happy to do so at customerservice@crosstown.co.uk.

I hope we can welcome you back again soon.

Best wishes,
Erik

Noté 5 sur 5 étoiles

International Order

Ordered them from Australia for my daughter living in the UK. Had no issues ordering and they were delivered as requested. She loved them and said they were deliciois.

22 septembre 2023
Noté 5 sur 5 étoiles

Wedding doughnuts

My partner has an egg allergy and we struggled to find bakers that cater for allergies. We have crosstown regularly and found out they do tiered doughnuts, so this is as a non brainer for our wedding. Definitely more fun than a standard cake, it looked absolutely awesome and tasted brilliant, all 80 of them were devoured by all our guests!

8 septembre 2023
Noté 5 sur 5 étoiles

Great customer service

Great customer service, great quality product and efficient delivery! We had 500+ very happy attendees at our event.

3 septembre 2023
Noté 5 sur 5 étoiles

Website was easy to order on and as I…

Website was easy to order on and as I needed to rearrange the order customer services were brilliant when I got them on the phone as I had no response when I emailed. Recipient was delighted with the doughnuts and they were fresh and delicious.

28 août 2023
Noté 5 sur 5 étoiles

What a Show Stopper of a Stack!

Our wedding doughnut tower was incredible! As fresh as they could be and super yummy! (Even after the long drive to our venue in Dorset!!)
All of our guests were astounded and thoroughly enjoyed them to the last crumb, We also cannot fault the communication and care from Beattie and her team!
Thank you all so much for the show stopper!

1 septembre 2023

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