CRUISE MONKS Avis 607

Dan was extremely helpful, knowledgeable and patient during the booking process.

First of all the not so good - I had a very long wait on hold until eventually there was an opportunity to leave a message which I did
Now to the good - I received a helpful informative email about 2 hours later which answered my question
The email was received at a time when I had said that I was unavailable to speak so I appreciated the alternative method of communication

We had obviously booked a trip with Cruise Monks
I had medical issues on board involving 3/4 trips to on board Drs and a trip to shoreside hospital in Rio.
Our flights home were via LHR to MAN but not until 7pm with an 55 minute transfer
Because of my medical situation I couldn’t face waiting at Barcelona. I made enquiries on line etc. There was a direct flight due at 5 ish. 2 hours difference may not seem much but to me it was worth every penny.
Anyway Andy at CM worked wonders in changing our flights and couldn’t possibly have done more to resolve my stressful situation.
I highly recommend dealing with CM for all cruise holidays

Wendy was very helpful - she went out of her way and was very patient with us - everything was explained and nothing was too much trouble - our first point of contact was Dan and he also was super helpful and very knowledgeable. Top marks all round

Dan was really helpful

Dan was sooo helpful

Helpful, personable, explained details, talked through booking process. This cruise will be a totally new experience; it appears to be good value.

Dan was helpful, informative, knowledgeable and went the extra mile - firstly speaking to us well beyond the office closing time and secondly providing relevant personal experiences and insights. He also provided lots of details around every aspect of our trip and ensured that my partially sighted wife would receive assistance, both at the airport and on the ship.

Dan who called me to discuss our inquiry, so polite, knowledgeable, Helpful and is fantastic advert and asset to your company.

Thank you Dan for you help booking our cruise.

This is based on booking the cruise, Dan was excellent very knowledge and helpful with our request on the flights requests. He explained everything well and we are looking forward to our holiday in October 2027.

Dan was very helpful, patient and efficient.

James passed on the message and gave me all the information that I needed. Brilliant service. Thanks

This is the second time we have booked with Dan. On both occasions he went above and beyond. He is a credit to the company

Dan was so helpful, patient, clear and thorough. Thank you for all the help you have given us to make our booking work just as we want it

Anche se è la prima volta che utilizzo i vostri servizi, ho apprezzato molto la professionalità del Sig. James.
Sicuramente prenoterò altre Crociere insieme hai miei amici.

Always quick and efficient service no matter how much you annoy them😂😂😂 joke!!

Prompt and courteous reply and a promise to try and meet our needs where possible.

James dealt with my query (Payment) even though it was a Saturday afternoon, I rang the office several times but the message stated that it was closed on a Saturday and Sunday for payment.
James rang me back to see if he could help and took my payment for me.
Thank you for your help James it was much appreciated.
Kind Regards
Tony Rose

When a cruise is canceled you really need good advice and help in deciding what to do, in this case Wendy at cruisemonks was great and very reassuring, thanks.